2005 SAAB 9-7X Owners Manual

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-3
Customer Assistance Offices............................7-3
Roadside Assistance Program..........................7-4
Vehicle Data Collection and Event Data
Recorders..................................................7-5Reporting Safety Defects..................................7-6
Reporting Safety Defects to the United States
Government...............................................7-6
Reporting Safety Defects to the Canadian
Government...............................................7-7
Reporting Safety Defects to Saab.....................7-7
Service Publications Ordering Information...........7-7
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or
parts manager, contact the owner of the dealership
or the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Saab Customer Assistance Center by calling
1-800-955-9007. In Canada, contact Saab Customer
Assistance Centre by calling 1-800-263-1999
(English and French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Your name, address and daytime phone number.
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
The name of the selling dealership and location.
Vehicle delivery date and present mileage
(kilometers).
Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
If after contacting the Saab Customer Assistance Center
your concern has not been resolved, please refer to the
“Dispute Resolution Process” found in your Saab
Consumer’s Guide.
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Online Owner Center
The Owner Center is a resource for your Saab
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Access information about your specic vehicle,
including an electronic version of this owner
manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Receive e-mail service reminders
Receive recall notices for your specic vehicle
Receive special promotions and privileges
only available to members (United States only).
Access a hand-held companion (PDA) application
Access an interactive vehicle design & racing game
Refer to the web for updated information.
To register your vehicle, visit www.owners.saabusa.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Saab has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Saab by dialing: 1-866-612-0380. (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Offices
Saab encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to Saab,
the letter should be addressed to Saab’s Customer
Assistance Center.
United States — Customer Assistance
Saab Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Boulevard
Norcross, GA 30093
1-800-955-9007
1-866-612-0380 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-852-9001
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Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
Roadside Assistance
Saab has a strong commitment to customer satisfaction
and has established the Saab Roadside Assistance
Program. As the owner of a new Saab vehicle, you
are automatically enrolled in the Program. This service
is intended to provide you with peace of mind as
you drive in the city or coast-to-coast throughout
the 4 year/50,000 mile term of your New Car Limited
Warranty.
24 Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day,
365 days a year. Our advisors have access to a
nationwide network of recommended service providers.
The following services are available to handle related
emergencies.
Towing
Locksmith Service
Flat tire change
Gas delivery
Battery jump starting
If it is necessary to tow your disabled Saab, it will be
taken to the nearest authorized Saab dealer, whenever
possible. The cost of towing will be covered by Roadside
Assistance if necessitated by a mechanical breakdown
covered under the New Car Limited Warranty.
If your 2005 Saab is disabled due to a failure covered
by the New Car Limited Warranty “Bumper-to-Bumper
Coverage” and you are more than 100 miles from home,
Saab will reimburse you for certain expenses in
conjunction with the trip interruption. These expenses
include only reasonable and customary daily cost
for emergency lodging, meals, care rental or other
transportation to your destination incurred within
three days of the disablement, NOT to exceed $1000.
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Calling for Assistance
For prompt assistance when calling, please have the
following information available to give to the advisor:
Your name
Location phone number
Location of your vehicle
Description of problem
Vehicle Identication Number (VIN) (the 17-digit VIN
can be found in the lower corner of the windshield,
driver’s side, or on your registration.)
Model and model year
License plate number
Vehicle color
Mileage (kilometers) on vehicle
Home address and phone
Name of your Saab dealer
While we hope that you never have the occasion to
require roadside assistance, it is an added security while
traveling for you and your family. Remember, we are
only a phone call away.
Roadside Assistance: 1-800-852-9001
Travel Planning
The Saab Roadside Assistance Program also makes
available a variety of trip planning information:
Highway maps
Suggested trip routing
Points of interest/Tourist information
These items and more will be provided to you when you
call 1-800-852-9001 and outline your intended trip.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
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Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash event by
computer systems, such as those commonly called event
data recorders (EDR).
In a crash event, computer systems, such as the Airbag
Sensing and Diagnostic Module (SDM) in your vehicle
may record information about the condition of the vehicle
and how it was operated, such as data related to engine
speed, brake application, throttle position, vehicle speed,
safety belt usage, airbag readiness, airbag performance,
and the severity of a collision. This information has been
used to improve vehicle crash performance and may be
used to improve crash performance of future vehicles and
driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not record sounds,
such as conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the device that stores the
data is required. Saab will not access information about
a crash event or share it with others other than:
with the consent of the vehicle owner or, if the vehicle
is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of Saab’s defense of litigation through the
discovery process, or
as required by law.In addition, once Saab collects or receives data,
Saab may:
use the data for Saab research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-Saab organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information if
they have access to the vehicle or the device that stores
the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA), in addition to notifying
General Motors.
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If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer,
or General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General Motors
of Canada Limited. You may call them at 1-800-333-0510
or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to Saab
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you will notify
Saab. Please call the Saab Customer Assistance Center
at 1-800-955-9007, or write:
Saab Cars USA, Inc.
Saab Customer Assistance Center
4405-A International Boulevard
Norcross, GA 30093
In Canada, please call us at 1-800-263-1999
(English or French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
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Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for Saab
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service Saab cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your Saab
dealer or by calling 1-800-GM-DRIVE (1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model Saab vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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