189 Service
Tele Aid*
Tele Aid*
Tele Aid* incorporates the following
functions:
Emergency call
Roadside Assistance
Information call
Remote Door Unlock
Stolen Vehicle RecoveryThe speaker volume of a Tele Aid call can
be adjusted using the volume control on
the COMAND (
page 98) or the æ and
ç buttons on the multifunction steering
wheel.
During a Tele Aid call, all audio sources are
muted. The telephone is turned off and no
SMS messages can be received or
transmitted.
During a Tele Aid call, the used Network
Type (“A” for analog network or “D” for
digital network) and the signal strength are
displayed on the lower right corner of the
COMAND display.An emergency call is initiated
automatically in the event emergency
tensioning devices (ETDs) or air bags are
deployed. An emergency call can also be
initiated manually by pressing the I
button. Refer to your vehicle Operator’s
Manual for additional information.
Once the emergency call is in progress, the
indicator lamp in the I button will
begin to flash. The message
Connecting
Call
appears on the display and all audio
resources are muted.
When the connection is established, the
message
Call
Connected
appears on
the display. A voice connection between
the Response Center and the vehicle
occupants is established soon after the
emergency call has been initiated.
iTo use Tele Aid*, the Tele Aid service
must be subscribed to and properly
activated. If you have any questions
regarding activation, please call
the Response Center at 1-800-756-
9018 (in the USA) or 1-888-923-8367
(in Canada).
The Tele Aid system is operational
provided the Tele Aid service was sub-
scribed to and properly activated.
Additionally, the vehicle’s battery must
be charged, properly connected, not
damaged and cellular service and GPS
coverage must be available.
General
Emergency call
206 GlossaryRoaming
For this function, the telephone uses
the network of a contract partner.
There are home type and non- home
type systems. The Roaming indicator in
the COMAND display indicates that a
call is being made using a non-home
type system.
Service source
This includes the systems telephone*,
navigation (voice output during desti-
nation guidance) and ->Voice control
system
SMS
(S
hort M
essage S
ervice)
With this function you can receive, read
and delete short text messages (if SMS
service is provided by your carrier)Soft keys
Keys that activate different functions.
Function of key depends on the selec-
ted operating mode.
Surround
Playback method resulting in an impro-
ved spatial listening experience com-
pared to conventional stereo playback.
Tele Aid*
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response: automatic and ma-
nual emergency, roadside assistance,
and information. Tele Aid is initially ac-
tivated by completing a subscriber
agreement and placing an acquain-
tance call. Refer also to the vehicle op-
erating instructions.The Tele Aid system is operational pro-
vided that the vehicle’s battery is char-
ged, properly connected, not damaged,
and cellular and GPS coverage is avai-
lable.
Unlock code
Your unlock code prevents unauthori-
zed persons from using your telephone.
The unlock code is a number string,
which you have to enter when switch-
ing on the telephone.
Voice output
During a trip, apart from visual informa-
tions (symbol or map displays),
COMAND also provides all of the
necessary spoken route information
via voice output.
