Page 149 of 356

147 Controls in detail
Power windows
Opening the windows
Press switch1 to4 at the
symbolk to the resistance point.
The corresponding window will move
downwards until you release the
switch.
Closing the windows
Press switch1 to 4 at the
symbolj to the resistance point.
The corresponding window will move
upwards until you release the switch.Fully opening the windows
(Express-open)
Press switch1 to4 at the
symbolk past the resistance point
and release.
The corresponding window opens com-
pletely.
Fully closing the windows
(Express-close)
Press switch1 to4 at symbolj
past the resistance point and release.
The corresponding window closes com-
pletely.
Stopping windows
Press respective switch again.
Warning
G
If you press and hold the switch when clos-
ing the window, and upward movement of
the window is blocked by some obstruction
including but not limited to arms, hands, fin-
gers, etc., the automatic reversal will not op-
erate.
!If the upward movement of the window
is blocked during the closing proce-
dure, the window will stop and open
slightly.
Remove the obstruction, press the
switchj again past the resistance
point and release.
If the window still does not close when
there is no obstruction, then hold the
switchj down. The side window
will then close without the obstruction
sensor function.Warning!
G
Driver’s door only:
If within five seconds switch j is again
pressed past the resistance point and
released, the automatic reversal will not
operate.
Page 177 of 356

175 Controls in detail
Useful features
The Tele Aid system
(Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted using the volume control on
the MCS unit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, profile
and more.System self-check
Initially, after switching on ignation, mal-
functions are detected and indicated (the
indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than 10 seconds or do not come on). The
message
TELE AID - VISIT WORKSHOP
ap-
pears for approx. 10 seconds in the MCS
display.
iThe SOS button, the Roadside Assis-
tance button• and the Information
button¡ are located in the over-
head control panel.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the Tele
Aid system may not function and if this
occurs, assistance must be summoned
by other means.
Page 184 of 356

182 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and no
other key is available:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull
outside handle of the liftgate for mini-
mum of 20 seconds until the SOS but-
ton is flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the MCS
display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp on the correspond-
ing button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative, except
Roadside Assistance and Information
calls, which can also be terminated by
using the END button on the MCS unit.
iWhen a Tele Aid call has been initiated,
the MCS system audio is muted and
the selected mode (radio, tape or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. A pop-up
window will appear in the MCS display
to indicate that a Tele Aid call is in
progress.
Page 185 of 356

183 Controls in detail
Useful features
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
w i l l a p p e a r i n t h e M C S
display to indicate receipt of the door
unlock command.
Once the vehicle is unlocked, a
Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the outside liftgate handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pressing the outside
liftgate handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 83)
and tow-away alarm (
page 84).
Page 270 of 356
268 Practical hintsUnlocking / locking in an emergencyUnlocking the vehicle
If you are unable to unlock the driver’s
door using the remote control, open the
door using the folding key.Remote control with folding key
1Release button
Press release button1 on the remote
control.
The key folds out.Unlocking the driver’s door
1Unlocking
Insert the key into the driver’s door
lock until it stops.
Turn the key counterclockwise to
position1.
The driver’s door is unlocked.
iUnlocking the driver’s door with the
folding key will trigger the anti-theft
alarm system.
To cancel the alarm, do one of the
following:
Press buttonŒ or‹ on the
remote control.
Insert the key in the steering lock.
Page 271 of 356
269 Practical hints
Unlocking / locking in an emergency
Locking the vehicle
If you are unable to lock the vehicle with
the remote control, lock it with the folding
key as follows:
Close the passenger doors and the lift-
gate.
Press the upper part of the central
locking switch in the cockpit
(page 93).
Check to see whether the locking
knobs on the passenger doors have
moved down. If necessary push them
down manually.
Lock the liftgate if necessary from in-
side (
page 91).
Except for the driver’s door, the vehicle
should now be locked.1Locking
Insert the key into the driver’s door
lock until it stops.
Turn the key clockwise to position1.
The driver’s door is locked.
Fuel filler flap
1Cover
2Lock rod
Open the liftgate.
Open cover1 in cargo compartment
behind the left trim panel.
Turn lock rod2 clockwise (arrow) to
the end stop.
The fuel filler flap can now be opened.
Page 286 of 356

284 Practical hintsFlat tireMounting the spare wheel Preparing the vehicle
Park the vehicle as far as possible from
moving traffic on a hard surface.
Turn on the hazard warning flashers.
Engage the steering wheel lock in the
straight ahead position.
Set the parking brake.
Move the gear selector lever toP.
Have any passenger exit the vehicle at
a safe distance from the roadway.
Take the spare wheel out of its carrier
(page 266).Lifting the vehicle
Prevent the vehicle from rolling away
by blocking wheels with wheel chocks
(not included) or other sizable objects.
When changing wheel on a level surface:
Place one chock in front of and one be-
hind the wheel that is diagonally oppo-
site to the wheel being changed.
When changing wheel on a hill:
Place chocks on the downhill side
blocking both wheels of the other axle.
Take the two-piece wheel wrench and
the jack out of the rear cargo compart-
ment (
page 264). Assemble wheel
wrench.
Warning!
G
The dimensions of the spare wheel are dif-
ferent from those of the road wheels. As a
result, the vehicle handling characteristics
change when driving with a mounted spare
wheel. Adapt your driving style accordingly.
The spare wheel is for temporary use only.
When driving with spare wheel mounted,
make sure proper tire pressure and do not
exceed vehicle speed of 50 mph (80 km / h).
Drive to the nearest Mercedes-Benz Light
Truck Center as soon as possible to have the
spare wheel replaced with a regular road
wheel.
Never operate the vehicle with more than
one spare wheel mounted.
iOpen door only when conditions are
safe to do so.
Page 297 of 356

295 Practical hints
Towing the vehicle
Front towing eye
The front towing eye is located on the
passenger side below the bumper.
1Towing eyeRear towing eyeThe rear towing eye is located behind the
right side cover in the bumper panel.
1Cover
2Towing eye
To remove cover:
Pry out the cover1 using a flat blade
screwdriver (
page 264).
To reinstall cover:
Engage cover at bottom and press in
top securely.
!When towing the vehicle with all wheels
on the ground, note the following:
With the automatic central locking
activated and the key in steering lock
position2, the vehicle doors lock if the
left front wheel is turning at vehicle
speeds of approx. 9 mph (15 km / h) or
more.
To prevent the vehicle doors from
locking, deactivate the automatic
central locking (
page 93).
Towing of the vehicle should only be
done using the towing eye. Never
attach tow cable, tow rope or tow rod
to vehicle chassis, frame or suspension
parts.
Warning!
G
In order to avoid possible serious burns or
injury, use extreme caution when removing
the cover, because the rear exhaust pipe is
extremely hot.