281 Controls in detail
Useful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the ¡button (for
longer than two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the
audio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be
established. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after switching
on ignition (together with the SOS
button and the Roadside Assistance
button•).
See System self-check (
page 277)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not
available). The message
Call failed
appears in the multifunction display.
Information calls can be terminated
using the tbutton on the
multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* headunit.
282 Controls in detailUseful featuresUpgrade signals
An emergency call is possible even if other
services are active.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit an Mercedes-Benz Center
and have the system checked or
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer
Assistance Center representative
except Roadside Assistance and
Information calls, which can also be
terminated by pressing buttont
on the multifunction steering wheel or
the respective button for ending a
telephone call on the audio system or
the COMAND* head unit.!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA), or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA, or
Customer Service at 1-800-387-0100
in Canada.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND*
system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND* navigation
system (if engaged) will continue to
run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND*
headunit. A pop-up window will appear
in the COMAND* display to indicate
that a Tele Aid call is in progress.
283 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked,
a Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk
recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center, see “An-
ti-theft alarm system” (
page 89) and
tow-away alarm (
page 91).
299 Operation
Driving instructions
Passenger compartmentDriving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
an authorized Mercedes-Benz Center.Control and operation of radio trans-
mitters
COMAND*, radio and telephone*Telephones* and two-way radios
Radio transmitters, such as a portable tele-
phone or a citizens band unit should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
Refer to the radio transmitter operation in-
structions regarding use of an external
antenna.
Warning!
G
Always fasten items being carried as
securely as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry
objects.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit Man-
agement and Data System), radio or tele-
phone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet
(approximately 14 m) every second.
1Observe all legal requirements.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.
308 OperationEngine compartmentOther display messages
If the SmartKey is not turned to position2
in the starter switch, the following
message will appear:Turn on ignition
to see engine oil level!
Switch on the ignition (
page 36).
If you see the message:
Observe waiting time
If engine is at operating temperature,
wait five minutes before repeating
check procedure.
If engine is not at operating
temperature yet, wait 30 minutes
before repeating check procedure.If you see the message:
Engine oil level
Not when engine on!
Turn off the engine.
If the engine is at operating
temperature, wait five minutes before
checking oil.
If the engine is not at operating
temperature yet, you must wait
30 minutes before checking oil.
If there is excess engine oil with the engine
at operating temperature, the following
message will appear:
Engine oil level
Reduce oil level
!
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.More information on messages in the
display concerning engine oil can be found
in the “Practical hints” section
(
page 380). !Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
309 Operation
Engine compartment
Adding engine oil
1Filler cap
Unscrew filler cap1 from filler neck.
Add engine oil as required. Be careful
not to overfill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
More information on engine oil can be
found in the “Technical data” section
(
page 453) and (
page 455).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the automatic transmission.
!Only use approved engine oils and oil
filters required for vehicles with
Maintenance System (U.S. vehicles) or
FSS (Canada vehicles). For a listing of
approved engine oils and oil filters,
refer to the Factory Approved Service
Products pamphlet in your vehicle
literature portfolio, or contact an
authorized Mercedes-Benz Center.
Using engine oils and oil filters of
specification other than those
expressly required for the Maintenance
System (U.S. vehicles) or FSS (Canada
vehicles), or changing of oil and oil filter
at change intervals longer than those
called for by the Maintenance System
(U.S. vehicles) or FSS (Canada vehi-
cles) will result in engine damage not
covered by the Mercedes-Benz Limited
Warranty.
!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
380 Practical hintsWhat to do if …?Display symbol
Display message
Possible cause
Possible solution
:
USA only:Add 1 qt. engine oil
at next refuelingCanada only:Add 1 liter engine oil
at next refueling
The engine oil level is too low.
Add engine oil (
page 309) and check
the engine oil level (
page 307).
Engine oil level
Reduce oil level!
You have added too much engine oil.
There is a risk of damaging the engine or
the catalytic converter.
Have oil siphoned or drained off. Ob-
serve all legal requirements with re-
spect to its disposal.
Engine oil level
Stop, engine off!
There is no oil in the engine. There is a
danger of engine damage.
Carefully bring the vehicle to a halt as
soon as possible.
Turn off the engine.
Add engine oil (
page 309) and check
the engine oil level (
page 307).
390 Practical hintsWhat to do if …?Display symbol
Display message
Possible cause
Possible solution
t
Function
Unavailable
This display appears if button t or
s on the multifunction steering wheel
is pressed and the vehicle is not equipped
with a telephone.
Ê
Trunk open!
This message will appear whenever the
trunk lid is open.
Close the trunk lid.
Close trunk lid
This message will appear when the soft
top is operated with the trunk lid open.
Close the trunk lid.
Trunk partitioner
Please close
This message will appear when the soft
top is operated with the luggage cover or
ski sack open.
Fold down and latch luggage cover
(page 245).
Close the ski sack* roller blind
(page 246).
W
Washer fluid
Check level
The fluid level has dropped to about
1/3 of
total reservoir capacity.
Add washer fluid (
page 312).