257 Controls in detail
Driving systems
Canceling cruise control
There are several ways to cancel cruise
control:
Step on the brake pedal.
Cruise control is canceled. The last
speed set is stored for later use.
or
Briefly push the cruise control lever to
position3.
Cruise control is canceled. The last
speed set is stored for later use.
iOn uphill or downhill grades, cruise
control may not be able to maintain the
set speed. Once the grade eases, the
set speed will be resumed.
CLK 320/CLK 55 AMG:
If the engine’s braking power does not
brake the vehicle sufficiently on down-
hill grades, the automatic transmission
will automatically downshift.
CLK 500:
On downhill grades, the cruise control
will hold the set speed with active brak-
ing action.
In addition, on longer downhill grades
the automatic transmission will auto-
matically downshift.
iThe last stored speed is canceled when
you turn off the engine.
iCruise control automatically switched
off, if
CLK 320/CLK 55 AMG:
you step on the brake pedal.
you move the gear selector lever in
positionN while driving.
the vehicle speed is under 20 mph
(30 km/h).
ESP is in operation.
The segments in the multifunction dis-
play are flashing.
CLK 500:
you step on the brake pedal.
you press the parking brake pedal.
In this case the segments in the
multifunction display (
page 256)
go out and no warning sounds.
259 Controls in detail
Driving systems
Fine adjustment in 1 mph
(Canada: 1 km/h) increments
Faster
Briefly tip cruise control lever in direc-
tion of arrow1.
Slower
Briefly tip cruise control lever in direc-
tion of arrow2.Setting to last stored speed
(“Resume” function)
Briefly push cruise control lever to
position4.
The cruise control resume the last set
speed.
Remove your foot from the accelerator
pedal.
The selected speed appears in the multi-
function display for approximately five sec-
onds, and the corresponding speedometer
segments from the selected speed to the
vehicle maximum speed are illuminated
(
page 256).
Warning!
G
The speed stored in memory should only be
set again if prevailing road conditions per-
mit. Possible acceleration or deceleration
differences arising from returning to the pre-
set speed could cause an accident and/or
serious injury to you and others.
281 Controls in detail
Useful features
The message
Tele Aid malfunction
Drive to Workshop
appears in the
multifunction display.Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 282) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting call
appears in the multifunction display and
the audio system is muted. When the
connection is established, the message
Call connected
appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the
vehicle (determined by the GPS satellite
location system), vehicle model, identifica-
tion number and color are generated.A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to
determine more precisely the nature of the
emergency provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is
operational. Activation requires a
subscription for monitoring services,
connection and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
Center
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or message Tele Aid malfunction Drive to
Workshop
is displayed in the multifunction
display after the system self-check, a mal-
function in the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
Response Center.
282 Controls in detailUseful features
Initiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover1 after the emergency
call is concluded.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call failed
appears in the
multifunction display for approximately
ten seconds.
Should this occur, assistance must be
summoned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they
receive an automatic SOS signal and cannot
make voice contact with the vehicle
occupants.
283 Controls in detail
Useful features
Roadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover.
Press and hold the •button (for
longer than two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The •button will flash while the call
is in progress. The message Connecting call
will appear in the
multifunction display and the audio
system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten
seconds during the system self-check
after switching on ignition (together
with the SOS button and the Informa-
tion button¡).
See system self-check (
page 280)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using the tbutton on
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
284 Controls in detailUseful featuresInformation button¡
The Information button¡ is located
below the center armrest cover.
Press and hold the ¡button (for
longer than two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the
audio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be
established. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after switching
on ignition (together with the SOS
button and the Roadside Assistance
button•).
See System self-check (
page 280)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not
available). The message
Call failed
appears in the multifunction display.
Information calls can be terminated
using the tbutton on the
multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
285 Controls in detail
Useful features
Upgrade signals
An emergency call is possible even if other
services are active.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit an Mercedes-Benz Center
and have the system checked or con-
tact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA), or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA, or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer
Assistance Center representative
except Roadside Assistance and
Information calls, which can also be
terminated by pressing buttonton
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND*
system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND* navigation
system (if engaged) will continue to
run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND*
head unit. A pop-up window will appear
in the COMAND* display to indicate
that a Tele Aid call is in progress.
286 Controls in detailUseful featuresRemote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked,
a Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must
wait 15 minutes before pulling the
trunk recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center, see “An-
ti-theft alarm system” (
page 90) and
tow-away alarm (
page 91).