Contents
Last destinations and destination
memory . . . . . . . . . . . . . . . . . . . . . . . 155
Last destinations memory . . . . . . 155
Destination memory . . . . . . . . . . . 156
POIs (Points of Interest) . . . . . . . . . . . 160
Entering POIs . . . . . . . . . . . . . . . . 160
Selecting a POI around
your current location . . . . . . . . . . 161
Selecting a POI around another
location . . . . . . . . . . . . . . . . . . . . 162
Selecting a POI around a global
destination . . . . . . . . . . . . . . . . . . 163
Selecting a POI on the map . . . . . 164
Software Updates . . . . . . . . . . . . . . . 166Service . . . . . . . . . . . . . . . . . . . . . . . 167
Service main menu. . . . . . . . . . . . . . . 168
Activating the Service main menu 168
SMS (Mail) . . . . . . . . . . . . . . . . . . . . . 169
SMS Inbox . . . . . . . . . . . . . . . . . . 169
Reading SMS message received. . 171
Saving a sender phone number . . 172
Deleting a SMS message* . . . . . . 175Address book . . . . . . . . . . . . . . . . . . . 176
Activating the Address book
menu . . . . . . . . . . . . . . . . . . . . . . 176
Entries in the address book . . . . . 176
Selecting an entry. . . . . . . . . . . . . 177
Details on an address book entry . 178
Details on a mobile phone internal
memory entry . . . . . . . . . . . . . . . . 182
New address book entry . . . . . . . . 185
Deleting an address book entry . . 186
Using an address book entry
in other system modes . . . . . . . . . 187
Tele Aid* . . . . . . . . . . . . . . . . . . . . . . 189
General . . . . . . . . . . . . . . . . . . . . . 189
Emergency call . . . . . . . . . . . . . . . 189
Roadside Assistance. . . . . . . . . . . 190
Information call. . . . . . . . . . . . . . . 191
Remote Door Unlock and
Stolen Vehicle Recovery . . . . . . . . 192
Entering data . . . . . . . . . . . . . . . . . . . 193
Input via selection menu. . . . . . . . 193
Input via 12-button keypad. . . . . . 195
System settings. . . . . . . . . . . . . . . . 197
System settings . . . . . . . . . . . . . . . . . 198
Setting the date/time . . . . . . . . . 198
Switching verification and
notification tones on and off . . . . . 201
Making display settings . . . . . . . . 201
Voice control system* . . . . . . . . . . . . 203
Voice control system* functions . 203
Reset function . . . . . . . . . . . . . . . . . . 204Glossary . . . . . . . . . . . . . . . . . . . . . . 205index . . . . . . . . . . . . . . . . . . . . . . . . . 209
189 Service
Tele Aid*
Tele Aid*
Tele Aid* incorporates the following
functions:
Emergency call
Roadside Assistance
Information call
Remote Door Unlock
Stolen Vehicle RecoveryThe speaker volume of a Tele Aid call can
be adjusted using the volume control on
the COMAND (
page 98) or the æ and
ç buttons on the multifunction steering
wheel.
During a Tele Aid call, all audio sources are
muted. The telephone is turned off and no
SMS messages can be received or
transmitted.
During a Tele Aid call, the used Network
Type (“A” for analog network or “D” for
digital network) and the signal strength are
displayed on the lower right corner of the
COMAND display.An emergency call is initiated
automatically in the event emergency
tensioning devices (ETDs) or air bags are
deployed. An emergency call can also be
initiated manually by pressing the I
button. Refer to your vehicle Operator’s
Manual for additional information.
Once the emergency call is in progress, the
indicator lamp in the I button will
begin to flash. The message
Connecting
Call
appears on the display and all audio
resources are muted.
When the connection is established, the
message
Call
Connected
appears on
the display. A voice connection between
the Response Center and the vehicle
occupants is established soon after the
emergency call has been initiated.
iTo use Tele Aid*, the Tele Aid service
must be subscribed to and properly
activated. If you have any questions
regarding activation, please call
the Response Center at 1-800-756-
9018 (in the USA) or 1-888-923-8367
(in Canada).
The Tele Aid system is operational
provided the Tele Aid service was sub-
scribed to and properly activated.
Additionally, the vehicle’s battery must
be charged, properly connected, not
damaged and cellular service and GPS
coverage must be available.
General
Emergency call
192 ServiceTele Aid*If the Tele Aid system could not establish a
voice connection to the Mercedes-Benz
Customer Assistance Center (e.g. the
relevant cellular phone network is not
available). The message
Call failed
appears.Terminating the connection
Information calls can be terminated using
the ì button on the multifunctional
steering wheel or the K key on
COMAND. The call can also be terminated
by the Customer Assistance Center.
The COMAND reverts to the system last
active before a Tele Aid call was initiated.For the Tele Aid services Remote Door
Unlock and Stolen Vehicle Recovery
please refer to your vehicle Operator’s
Manual for information.
iDuring an active Information call,
switching to another application (e.g.
Navigation*) is possible.
Remote Door Unlock and Stolen
Vehicle Recovery
