2005 MAZDA MODEL B-SERIES service

CUSTOMER ASSISTANCE (U.S.A. MAINLAND AND HAWAII)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your dealership management, you can reach Mazda North American
Operations by one of the following ways.
By email at: www.mazdaUSA.com (Click the TALK TO US link at the top
of the home page).
Answers to many questions, including how to locate or contact a local
Mazda Dealership in the U.S., can be found here.
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
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6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263–4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle
Identification Labels” page of section 10 of this manual for the
location of the VIN.
4. Purchase date.
5. Present odometer reading.
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction.
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The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer’s service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda’s participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it’s dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator at 1
(800) 207-0685, or by contacting the Canadian Motor Vehicle Arbitration
Office At:
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
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REGIONAL OFFICES
Regional Offices Areas Covered
Mazda Canada Inc.
Western Region
8171 Ackroyd Road
Suite 2000
Richmond, B.C.
V6X 3K1
(604) 303–5670Alberta,
British Columbia,
Manitoba,
Saskatchewan,
Yukon
Mazda Canada Inc.
Central Region
305 Milner Avenue
Suite 400
Scarborough, Ontario.
M1B 3V4
1 (800) 263–4680Ontario
Mazda Canada Inc.
Quebec Region/Atlantic Region
6111 Route Trans
Canadienne
Pointe Claire, Quebec
H9R 5A5
(514) 694–6390Quebec,
New Brunswick,
Nova Scotia,
Prince Edward Island,
Newfoundland
CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
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Please refer to your manufacturers warranty booklet for more
information.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
your Mazda importer/distributor.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However NHTSA cannot become involved in
individual problems between you, your dealer, or your Mazda
importer/distributor).
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write
to:
NHTSA
400 Seventh Street
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
(Note)
If you live in the U.S.A., all correspondence to:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Customer Assistance Center
or toll free at 1 (800) 222–5500
If you live outside of the U.S.A., please contact the nearest Mazda
Distributor. See theMazda Importers/Distributorssection of this
manual.
SERVICE PUBLICATIONS
Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
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If they don’t have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999 95 022B 05 WORKSHOP MANUAL
9999 95 020G 05 WIRING DIAGRAM
9999 95 023C 05 OWNER’S MANUAL
WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER’S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician’s manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (202–366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
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INTRODUCTION
Be extremely careful to prevent injury to yourself and others or damage
to your vehicle when using this manual for inspection and maintenance.
If you’re unsure about any procedure it describes, we strongly urge you
to have a reliable and qualified service shop perform the work, preferably
an Authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for
your vehicle. Without this expertise and the parts that have been
designed and made especially for your Mazda, inadequate, incomplete,
and insufficient servicing may result in problems. This could lead to
vehicle damage or an accident and injuries.
For expert advice and quality service, consult an Authorized Mazda
Dealer.
The owner should retain evidence that proper maintenance has been
performed as prescribed.
Claims against the warranty resulting from lack of maintenance, as
opposed to defective materials or authorized Mazda workmanship, will
not be honored.
Any auto repair shop using parts equivalent to your Mazda’s original
equipment may perform maintenance.But we recommend that it
always be done by an Authorized Mazda Dealer using genuine
Mazda parts.
SCHEDULED MAINTENANCE
Schedule 1 — Normal Driving Conditions/Emission Control
Systems
Follow Schedule 1 if the vehicle is operated mainly where none of the
following conditions apply. If any do apply, follow Schedule 2.
•Reapeated short-distance driving.
•Driving in dusty conditions.
•Towing a trailer.
•Operating in hot weather in stop-and-go “rush hour” traffic.
•Exntended periods of idling or low-speed operation.
•High-speed operation with a fully loaded vehicle.
•Off-road operation.
NOTE:After the described period, continue to follow the described
maintenance at the recommended intervals.
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CHART SYMBOLS
I: Inspect and if necessary, correct, clean or replace
AAdjust
R: Replace
L: Lubricate
Normal driving service intervals — perform at the months or distances
shown, whichever occurs first.
Maintenance ItemMaintenance Interval (Number of months or Miles (km),
whichever comes first)
Months 4 8 12 16 20 24 28 32 36 40 44 48
x 1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
(x 1000 km) (8) (16) (24) (32) (40) (48) (56) (64) (72) (80) (88) (96)
ENGINE
Engine oil — every 6 months RRRRRRRRRRR R
Oil filter — every 6 months RRRRRRRRRRR R
PCV valve *3
AIR CLEANER
Air cleaner filter R R
IGNITION SYSTEM
Spark plugs *4
COOLING SYSTEM
Engine Coolant (green) Replace at first 45,000 miles (72,000 km) or 36
months, after that, every 30,000 miles (48,000 km)
or 24 months
Engine Coolant (yellow) Replace at first 100,000 miles (160,000 km) or 60
months; after that, every 50,000 miles (80,000 km)
or 36 months
Coolant condition and protection,
hoses and clamps — annually —
prior to cold weather every 12
monthsIII I
CHASSIS AND BODY
Wheel lug nut torque *1 IIIIIIIIIII I
Inspect tires for wear and rotate (X
= recommended interval for optimal
tire life)IXIXXIXXIXX I
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