Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash event by
computer systems, such as those commonly called event
data recorders (EDR).
In a crash event, computer systems, such as the Airbag
Sensing and Diagnostic Module (SDM) in your vehicle
may record information about the condition of the vehicle
and how it was operated, such as data related to engine
speed, brake application, throttle position, vehicle speed,
safety belt usage, airbag readiness, airbag performance,
and the severity of a collision. If your vehicle is equipped
with Quadrasteer or StabiliTrak
®, steering performance,
including yaw rate, steering wheel angle, and lateral
acceleration, is also recorded. This information has been
used to improve vehicle crash performance and may be
used to improve crash performance of future vehicles and
driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not record sounds,
such as conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may:
use the data for GM research needs,
make it available for research where appropriate
con dentiality is to be maintained and need is
shown, or
share summary data which is not tied to a speci c
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
7-9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-GMC-8782 (1-800-462-8782),
or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci cations for
GM transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-11
A
Accessory Power Outlets.................................3-20
Adding a Snow Plow or Similar Equipment.........4-57
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-80
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-105
Adjustable Throttle and Brake Pedal..................2-22
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning..............................3-21, 3-22, 3-24
Airbag
Passenger Status Indicator...........................3-40
Readiness Light..........................................3-39
Airbag Sensing and Diagnostic Module (SDM)...... 7-8
Airbag System................................................1-66
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-80
How Does an Airbag Restrain?......................1-73
Passenger Sensing System...........................1-75
Servicing Your Airbag-Equipped Vehicle..........1-80
What Makes an Airbag In ate?......................1-73
What Will You See After an Airbag In ates?....1-74
When Should an Airbag In ate?....................1-71
Where Are the Airbags?...............................1-69
All-Wheel Drive...............................................5-45
All-Wheel Drive with StabiliTrak
®.......................2-31AM-FM Radio.................................................3-76
Antenna, Fixed Mast......................................3-135
Antenna, XM™ Satellite Radio Antenna System . . . 3-135
Anti-Lock Brake System (ABS)........................... 4-6
Anti-Lock Brake, System Warning Light..............3-44
Appearance Care............................................5-95
Aluminum or Chrome-Plated Wheels.............5-101
Care of Safety Belts....................................5-99
Chemical Paint Spotting..............................5-102
Cleaning Exterior Lamps/Lenses....................5-99
Cleaning the Inside of Your Vehicle................5-96
Fabric/Carpet..............................................5-97
Finish Care...............................................5-100
Finish Damage..........................................5-102
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-98
Leather......................................................5-98
Sheet Metal Damage..................................5-102
Tires........................................................5-102
Underbody Maintenance.............................5-102
Vehicle Care/Appearance Materials...............5-103
Washing Your Vehicle...................................5-99
Weatherstrips..............................................5-99
Windshield, Backglass, and Wiper Blades......5-100
Ashtrays........................................................3-20
1