2005 FORD EXPEDITION phone

Rear seat controls (RSC)
Your vehicle is equipped with rear seat controls, which allow the rear
seat passengers to operate and listen to a different playing media than
the front seat passengers. To engage the rear seat controls from the VNR
system:
•Press the headphone/speaker icon
on the VNR system. The
headphone icon illuminates in the
display indicating the system has
enabled Rear Seat Control mode. A subsequent press of this button
will disable rear seat control (headphone/speaker icon on display will
appear with a red slash through it).
When RSC is active, pressing presets 2 and 4 simultaneously on the radio
will enable Dual Play mode (or the RSC can enable Dual Play mode by
pressing the
/button). The front speakers play the selected media
and the rear speakers mute. In this mode, the rear passengers may
adjust the volume and other levels using the rear seat control.
Additionally in Dual Play mode, the front and rear seat passengers can
listen to the same playing media. However, rear seat passengers listen to
the media over their headphones (thereby being able to adjust the
volume) and the front seat passengers listen via the front seat speakers.
Press the headphone/speaker control again to disengage the rear seat
controls (and Dual Play mode). The system returns to Single Play mode.
Front and rear speakers will play the selected media.
For further information on the rear seat controls, refer toRear Seat
Controlssection found earlier in this chapter.
Navigation features
The route guidance navigation system in your audio unit will not function
unless a navigation CD is inserted.
Ensure that you follow highway code restrictions and do not take
any risks. For example, if you are unable to make a U-turn,
continue on your journey. The navigation system will recalculate
your route to get you back to an appropriate road to your
destination.
For road safety reasons, information should only be entered
when the vehicle is stationary.
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Entertainment Systems
76

CENTER CONSOLE (IF EQUIPPED)
The center console offers several useful storage features. These include:
1. Pen holder
2. Tissue holder
3. Large utility compartment
4. PalmPilot
/PDA holder
5. Cupholders
6. Coin holder slots
7. Small utility compartment
8. Three power points
Use only soft cups in the
cupholder. Hard objects can
injure you in a collision.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Driver Controls
145

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Customer Assistance
307

•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Customer Assistance
310

before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Customer Assistance
311

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Customer Assistance
313

Interior style
Electrochromatic compass/temperature interior mirrors
Floor mats
Leather wrapped steering wheels
Scuff plates
Lifestyle
Bike racks
Cargo organization and management
Rear seat entertainment systems
Towing mirrors
Trailer hitches, wiring harnesses and accessories
Peace of mind
First aid and highway safety kits
Full vehicle covers
Locking gas cap
Navigation systems
Remote start
Vehicle security systems
Keyless entry keypad
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Accessories
360

A
ABS (see Brakes) .....................259
Accessory delay ........................121
Air bag supplemental
restraint system ........189–190, 194
and child safety seats ............191
description ......................190, 194
disposal ....................................197
driver air bag ..................192, 195
indicator light .................193, 197
operation .........................192, 195
passenger air bag ...........192, 195
Air cleaner filter ...............349–350
Air conditioning ..........................96
auxiliary heater and air
conditioner ..............................100
Air suspension ...........................262
description ..............................262
Antifreeze (see
Engine coolant) ........................329
Anti-lock brake system
(see Brakes) ......................259–260
Armrests ....................................163
Audio system
(see Radio) ......................18, 28, 33
Automatic transmission
driving an automatic
overdrive .................................269
fluid, adding ............................346
fluid, checking ........................346
fluid, refill capacities ..............351
fluid, specification ..................356
Auxiliary power point ...............118
Axle
lubricant specifications ..353, 356
refill capacities ........................351
B
Battery .......................................327acid, treating emergencies .....327
jumping a disabled battery ....298
maintenance-free ....................327
replacement, specifications ...350
servicing ..................................327
BeltMinder .................................185
Brakes ........................................259
anti-lock ...........................259–260
anti-lock brake system
(ABS) warning light ...............260
fluid, checking and adding ....346
fluid, refill capacities ..............351
fluid, specifications .........353, 356
lubricant specifications ..353, 356
parking ....................................261
shift interlock ..........................268
Bulbs ..........................................106
C
Capacities for refilling fluids ....351
CD-single premium ...............18, 28
Cell phone use ..........................145
Certification Label ....................358
Changing a tire .........................220
Child safety restraints ..............198
child safety belts ....................198
Child safety seats ......................201
in front seat ............................202
in rear seat ......................202, 205
Cleaning your vehicle
engine compartment ..............316
instrument panel ....................318
interior .....................................318
plastic parts ............................317
safety belts ..............................318
washing ....................................315
waxing .....................................315
wheels ......................................316
REVIEW COPY
2005 Expedition(exd), Owners Guide (post-2002-fmt)(own2002),
Market:USA_English(fus)
Index
Index
362