
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to you selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
196 IF YOU NEED CONSUMER ASSISTANCE

•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included arestarting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1–800–890–4038 (U.S.)or1–800–387–1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.comor
www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
IF YOU NEED CONSUMER ASSISTANCE 201
9

ABS (Anti-Lock Brake) System............. 102
Adding Engine Coolant (Antifreeze)......... 159
Adding Fuel.......................... 124
Air Cleaner, Engine (Engine Air Cleaner Filter) . 151
Air Conditioner Maintenance.............. 153
Air Conditioning........................ 84
Air Conditioning Controls................. 84
Air Conditioning Refrigerant...........153,154
Air Conditioning System................. 153
Air Pressure, Tires...................... 113
Airbag................................ 30
Airbag Deployment...................... 35
Airbag Light.......................38,46,71
Airbag Maintenance...................... 37
Airbag, Side........................... 36
Alarm, Panic........................... 19
Alarm System........................21,71
Alignment and Balance.................. 118
Alterations/Modifications, Vehicle............ 6
Antenna, Satellite Radio................... 83
Antifreeze (Engine Coolant).........158,176,177
Capacities........................... 176
Anti-Lock Brake System (ABS)............. 102Anti-Lock Warning Light.................. 69
Anti-Theft Security Alarm................. 21
Appearance Care....................... 165
Arming Theft System..................... 21
Ashtrays and Lighter..................... 63
Automatic Door Locks.................... 15
Ball Joints............................ 154
Battery............................... 152
Keyless Transmitter Replacement.......... 20
Belts, Drive........................... 149
Belts, Engine.......................... 150
Body Mechanism Lubrication.............. 155
B-Pillar Location....................... 108
Brake Fluid........................... 177
Brake, Parking......................... 100
Brake System.......................102,162
Anti-Lock........................... 102
Hoses.............................. 162
Master Cylinder...................... 163
Parking............................ 100
Warning Light........................ 69
Brakes............................102,162
204 INDEX

Break-In Recommendations, New Vehicle...... 45
Bulb Replacement...................173,174
Capacities, Antifreeze (Engine Coolant)...... 176
Capacities, Fluid....................... 176
Caps, Filler
Fuel............................... 124
Oil (Engine)......................... 148
Carbon Monoxide Warning............... 123
Catalytic Converter..................... 149
CD Changer........................... 79
CD Player...........................75,77
CD Player Maintenance................... 83
Center High Mounted Stop Light........... 176
Central Door Locks...................... 14
Central Locking......................... 14
Chains, Tire........................... 119
Changing A Flat Tire.................... 130
Charging System Light................... 71
Chart, Tire Sizing....................... 105
Child Restraint......................... 38
Child Safety Locks....................... 16
Circuit Breakers.....................170,171Cleaning
Glass.............................. 168
Headlights.......................... 168
Climate Control......................... 84
Clock................................. 74
Compact Disc Maintenance................ 83
Compact Spare Tire..................... 115
Console............................... 62
Contract, Service....................... 198
Cool Down, Turbo....................... 97
Coolant...........................176,177
Cooling System........................ 157
Adding Coolant (Antifreeze)............. 159
Coolant Level.....................157,160
Disposal of Used Coolant............... 159
Drain, Flush, and Refill................. 158
Inspection........................... 160
Points to Remember................159,161
Pressure Cap........................ 159
Rubber and Plastic Components.......... 161
Selection of Coolant................... 158
Corrosion Protection.................... 165
Crankcase Emission Control System......... 151
INDEX 205
10

Cup Holder............................ 62
Customer Assistance.................... 196
Daytime Running Lights.................. 57
Dealer Service......................... 144
Defroster, Rear Window................... 90
Defroster, Windshield..................46,86
Deploying, Airbag....................... 35
Diagnostic System, Onboard............... 142
Dimmer Control........................ 55
Dimmer Switch, Headlight................. 57
Disarming, Theft System.................. 22
Disposal
Engine Oil.......................... 148
Door Locks............................ 13
Door Locks, Automatic................... 15
Downshifting.......................... 100
Drive Belts............................ 149
Driving
On Slippery Surfaces.................. 136
Electric Remote Mirrors................... 50Emergency, In Case of
Jacking............................. 130
Jump Starting........................ 133
Towing............................. 138
Emergency Trunk Release................. 17
Emission Control System Maintenance....... 180
Engine............................... 141
Break-In Recommendations............... 45
Checking Oil Level.................... 145
Compartment........................ 141
Cooling............................ 157
Exhaust Gas Caution.................. 123
Jump Starting........................ 133
Oil ..........................145,176,177
Oil Change Interval................... 146
Oil Filler Cap........................ 148
Oil Filter............................ 177
Oil Selection......................... 147
Oil Synthetic......................... 148
Overheating......................... 128
Temperature Gauge.................... 73
Timing Belt.......................... 150
Exhaust Gas Caution..................45,123
206 INDEX

Brake Warning........................ 69
Center Mounted Stop.................. 176
Daytime Running...................... 57
Dimmer Switch, Headlight.............56,57
Dome............................... 55
Exterior Check........................ 46
Fog ................................ 57
Headlights On Reminder................ 57
High Beam Indicator................... 70
Instrument Cluster..................... 56
Interior.............................. 55
Lights On Reminder.................... 57
Malfunction Indicator................... 72
Map Reading......................... 54
Oil Pressure.......................... 70
Park................................ 56
Passing............................. 57
Rear Servicing....................... 176
Rear Tail............................ 176
Seat Belt Reminder..................... 71
Security Alarm........................ 21
Side Marker......................... 175
Theft Alarm.......................... 71Turn Signal.....................57,70,175
Voltage.............................. 71
Warning (Instrument Cluster Description).... 69
Loading Vehicle........................ 125
Tires ............................... 108
Locks................................ 13
Child Protection....................... 16
Door............................... 13
Ignition............................ 143
Power Door.......................... 14
Steering Wheel........................ 13
Lubrication, Body....................... 155
Maintenance.......................... 145
Maintenance, Airbag..................... 37
Maintenance Free Battery................. 152
Maintenance Procedures.................. 145
Maintenance Schedule
ScheduleA......................... 190
ScheduleB......................... 183
Maintenance Schedules.................. 180
Maintenance, Sunroof.................... 61
Malfunction Indicator Light.............72,143
INDEX 209
10

Steering, Checking.................... 154
Sunroof............................. 60
Windows............................ 22
Power Steering Fluid.................... 177
Pregnant Women and Seat Belts............. 29
Preparation for Jacking................... 130
Programming Transmitters................. 19
Radial Ply Tires........................ 115
Radio Broadcast Signals................... 74
Radio Operation........................ 75
Radio, Satellite.......................... 80
Radio (Sound Systems).................74,75
Rear Window Defroster................... 90
Reclining Front Seats..................... 51
Recommended Fluids, Lubricants and Genuine
Parts............................... 177
Reformulated Gasoline................... 121
Refrigerant............................ 154
Remote Keyless Entry.................... 18
Remote Trunk Release.................... 17
Replacement Bulbs...................... 173
Replacement Keys....................... 11Replacement Parts...................... 144
Replacement Tires...................... 117
Reporting Safety Defects................. 200
Rotation, Tires......................... 120
Safety Checks Inside Vehicle............... 46
Safety Checks Outside Vehicle.............. 46
Safety Defects, Reporting................. 200
Safety Information, Tire.................. 104
Safety Tips............................. 45
Satellite Radio.......................... 80
Satellite Radio Antenna................... 83
Schedule, Maintenance................... 180
Seat Belts.............................. 23
Adjustable Upper Shoulder Anchorage...... 27
And Pregnant Women.................. 29
Child Restraint........................ 38
Extender............................ 30
Front Seat............................ 23
Maintenance......................... 169
Rear Seat............................ 23
Untwisting Procedure................... 28
Seats................................. 50
INDEX 211
10

Adjustment.......................... 50
Rear Folding......................... 52
Reclining............................ 51
Security Alarm (Theft Alarm).............21,71
Sentry Key..........................10,21
Sentry Key Programming.................. 12
Service Assistance...................... 196
Service Contract........................ 198
Service Manuals........................ 200
Setting the Clock........................ 74
Shift Speeds............................ 99
Shift Speeds, Manual Transaxle............. 99
Shoulder Belt Upper Anchorage............. 27
Side Airbag............................ 36
Side Window Demisters................... 89
Slippery Surfaces, Driving On............. 136
Snow Chains (Tire Chains)................ 119
Snow Tires............................ 119
Spark Plugs........................... 149
Speedometer........................... 70
Speedometer and Odometer................ 68
Starting............................... 95
Engine Fails to Start.................... 96Starting Procedures...................... 95
Steering
Power............................. 103
Tilt Column.......................... 59
Wheel Lock.......................... 13
Storage, Vehicle........................ 173
Sun Roof.............................. 60
Sunroof Maintenance..................... 61
Supplemental Restraint System - Airbag....... 30
Synthetic Engine Oil..................... 148
Tachometer............................ 70
Temperature Gauge, Engine Coolant.......73,129
Theft Alarm............................ 21
Theft System........................... 21
Theft System Arming..................... 21
Theft System Disarming................... 22
Tilt Steering Column..................... 59
Tire and Loading Information Placard....... 108
Tire Identification Number (TIN)........... 107
Tire Markings......................... 104
Tire Safety Information................... 104
Tires ...........................46,112,201
212 INDEX