2005 CHRYSLER CROSSFIRE Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS

Suggestions For Obtaining Service For Your
Vehicle
..............................258
▫Prepare For The Appointment............258
▫Prepare A List........................258
▫Be Reasonable With Requests.............258

If You Need Assistance..................258

Warranty Information...................261

MoparParts.........................262

Reporting Safety Defects.................262
▫In Canada..........................262

Publication Order Forms.................263

Tire Safety Information..................264
▫Tire Markings........................264
▫Tire Identification Number (TIN)..........266
▫Tire Loading And Tire Pressure...........267
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty; discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a valuable clue to
the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
DaimlerChrysler and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. Authorized
dealers have the facilities, factory-trained technicians,
special tools, and the latest information to assure your
vehicle is fixed correctly and in a timely manner.
DaimlerChrysler has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the DaimlerChrysler Corporation. If a
special circumstance occurs that requires information
from the DaimlerChrysler Corporation, we have asked
the dealer’s service management to make the contact on
your behalf.
258 IF YOU NEED CONSUMER ASSISTANCE

This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the DaimlerChrysler Corporation’s Cus-
tomer Center.
Any communication to the DaimlerChrysler Corpora-
tion’s Customer Center should include the following
information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001
In Mexico contact:
A.V. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico (915) 729-1248 or 729-1240
Outside Mexico (525) 729-1248 or 729-1240
IF YOU NEED CONSUMER ASSISTANCE 259
9

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
DaimlerChrysler Corporation has installed special
TDD (Telecommunication Devices for the Deaf) equip-
ment at its Customer Center. Any hearing or speech
impaired customer who has access to a TDD or a
conventional teletypewriter (TTY) in the United States
can communicate with the DaimlerChrysler Corpora-
tion by dialing 1-800-380-CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of
unexpected repairs after your DaimlerChrysler Corpo-
ration’s new vehicle limited warranty expires. The
DaimlerChrysler Corporation stands behind only the
DaimlerChrysler Corporation’s Service Contracts. If
you purchased a DaimlerChrysler Corporation Service
Contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three
weeks of your vehicle delivery date. If you have any
questions about your service contract, call theDaimlerChrysler Corporation Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The DaimlerChrysler Corporation will not stand behind
any service contract that is not the DaimlerChrysler
Corporation’s Service Contract. It is not responsible for
any service contract other than the DaimlerChrysler
Corporation’s Service Contract. If you purchased a ser-
vice contract that is not a DaimlerChrysler Corporation
Service Contract, and you require service after your
DaimlerChrysler Corporation’s new vehicle limited war-
ranty expires, please refer to your contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased your new Crossfire. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
260 IF YOU NEED CONSUMER ASSISTANCE

WARRANTY INFORMATION
See your DaimlerChrysler Corporation Warranty Infor-
mation Booklet for more information on warranty cover-
age and transfer of warranty.
IF YOU NEED CONSUMER ASSISTANCE 261
9

MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your authorized dealer. They will help
you keep your vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 states of the United States and Washington,
D.C.: If you believe that your vehicle has a defect which
could cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
DaimlerChrysler Corporation.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
DaimlerChrysler Corporation.To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in Wash-
ington, D.C. area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, P.O. Box 8880, Ottawa Postal Station,
Ottawa, Ontario K1G 3J2.
262 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1–800–890–4038 (U.S.)or1–800–387–1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.comor
www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 263
9

TIRE SAFETY INFORMATION
Tire Markings
Tire Sizing Chart
NOTE:
P(Passenger)-Metric tire sizing is based on U.S.
design standards. P-Metric tires have the letter “P”
molded into the sidewall preceding the size designation.
Example: P215/65R15 95H.
NOTE:European Metric tire sizing is based on Euro-
pean design standards. Tires designed to this standard
have the tire size molded into the sidewall beginning
with the section width. The letterPis absent from this
tire size designation. Example: 215/65R15 96H.
NOTE:LT(Light Truck)-Metric tire sizing is based on
U.S. design standards. The size designation for LT-Metric
tires is the same as for P-Metric tires except for the letters
“LT” that are molded into the sidewall preceding the size
designation. Example: LT235/85R16.
NOTE:Temporary Spare tires are high pressure com-
pact spares designed for temporary emergency use only.
Tires designed to this standard have the letter “T”
molded into the sidewall preceding the size designation.
Example: T145/80D18 103M.
NOTE:High Flotation tire sizing is based on U.S.
design standards and begins with the tire diameter
molded into the sidewall. Example: 31x10.5 R15 LT.
264 IF YOU NEED CONSUMER ASSISTANCE