REMOVAL
(1) Disconnect and isolate the battery negative
cable.
(2) Using a trim stick, start at the bottom of the
switch and bezel assembly and pry up to remove the
switch and bezel assembly from the door trim panel
(Fig. 4).
(3) Unlatch the locking tab on the harness side
connector of the switch.
(4) Disconnect wire harness connectors from
switch.
INSTALLATION
(1) Reconnect wire harness connector to switch.
(2) Insert switch into door trim panel and press
into place.
(3) Reconnect battery negative cable.
Fig. 4 POWER WINDOW SWITCH
1 - DOOR TRIM PANEL
2 - POWER WINDOW SWITCH AND BEZEL ASSEMBLY
8N - 64 POWER WINDOWSRS
WINDOW SWITCH (Continued)
OPERATION
FRONT WIPER/WASHER SYSTEM
The windshield washer circuit is protected by a 15
amp Cartridge Fuse located in the IPM. The wiper
motor has permanent magnetic fields. The speeds are
determined by current flow to the appropriate set of
brushes inside the motor. The current flow is con-
trolled by the multi-function switch. The high speed/
low speed relays are located in the IPM. The speed
sensitive intermittent wiper is controlled by the Body
Control Module (BCM). The intermittent mode, with
the vehicle traveling greater than 10.4 mph, has a
range of 0.5 to 18 seconds. With the vehicle traveling
less than 10.4 mph, the time delay doubles to a
range of 1 to 36 seconds. The wiper arms will park at
the base of the windshield just above the cowl cover
after the wiper switch is turned OFF.
The windshield wiper motor and linkage is located
in an integral wiper unit at the rear of the engine
compartment. The wiper unit must be removed to
gain access to the wiper motor.
The front and rear washer systems share the same
washer pump motor.
REAR WIPER/WASHER SYSTEM
When rear wiper operation is required, the BCM
will provide ignition ON voltage to the rear wiper
motor (Export and ATC equipped vehicles only).
When the wiper switch is turned OFF, the BCM pro-
vides circuit ground to operate the motor until the
wipe cycle is complete and the wiper arm returns to
the base of the rear window.
Switch only offers an intermittent rear wiper
mode. The wiper motor will cycle every 7 seconds.
The intermittent delay time is also adjusted based
upon vehicle speed. With the vehicle traveling
greater than 50 mph, the cycle changes to every 5
seconds.
When rear washer is requested by depressing and
holding down the switch, the BCM then provides a
ground for the washer motor. Until the switch is
released, the motor will be in a continuous wipe
mode, then return to an intermittent wipe mode.
DIAGNOSIS AND TESTING
DIAGNOSIS AND TESTING - FRONT WIPER
SYSTEM
The windshield wiper system operates in several
modes:
²Low and high speed normal wipe
²Speed sensitive intermittent wipe
²Wipe after wash
²Park (switch OFF)The windshield wiper circuits are continuously
monitored and controlled by the Body Control Mod-
ule (BCM). If a problem occurs in the electronic com-
ponents, wiring, switch (except integral motor park
switch) and wiper motor a Diagnostic Trouble Code
(DTC) will be stored in the BCM memory. DTC's can
be retrieved using a DRB IIItscan tool. Refer to the
proper Body Diagnostic Procedures manual for DTC
descriptions and retrieval information.
The windshield wiper park switch and circuit is
monitored by the BCM. The park switch and circuit
can be tested using the Wiper System Diagnosis
table.
DIAGNOSIS AND TESTING - FRONT
WIPER/WASHER SWITCH
(1) Remove the multi-function switch (Refer to 8 -
ELECTRICAL/LAMPS/LIGHTING - EXTERIOR/
MULTI-FUNCTION SWITCH - REMOVAL).
(2) Using an ohmmeter check resistance readings
between switch pins. Refer to the WIPER/WASHER
SWITCH RESISTANCE table.
WIPER/WASHER SWITCH RESISTANCE
SWITCH POSITION RESISTANCE BETWEEN
OFF 1 AND 2 = 23.9KV 5%
DELAY POSITION
1ST 1 AND 2 = 7.9KV 5%
2ND 1 AND 2 = 4.6KV 5%
3RD 1 AND 2 = 2.9KV 5%
4TH 1 AND 2 = 1.9KV 5%
5TH 1 AND 2 = 1.3KV 5%
LOW 1 AND 2 = 670V 5%
HIGH 1 AND2=240V 5%
WASH 1 AND 4 = 5.9KV 5%
DIAGNOSIS AND TESTING - FAILED PARK
SWITCH
If the wiper park switch has failed, the windshield
wipers will operate as follows:
²SWITCH OFF- Wipers stop in current location
regardless of the park signal.
²INTERMITTENT MODE- Wipers operate con-
tinuously or at low speed for one or more extra
wipes.
²LOW SPEED- Wipers operate at low speed.
²HIGH SPEED- Wipers operate at high speed.
8R - 2 WIPERS/WASHERSRS
WIPERS/WASHERS (Continued)
²WIPE AFTER WASH- Wipers operate at low
speed in any mode setting. Wipers operate only while
the wash button is depressed with switch in the OFF
mode and wipers stop in mid-cycle when button is
released.The windshield wiper park switch and circuit is
monitored by the BCM. The park switch and circuit
can be tested using the WIPER SYSTEM DIAGNO-
SIS table.
WIPER SYSTEM DIAGNOSIS
CONDITION POSSIBLE CAUSES CORRECTION
WIPER BLADES DO NOT
PARK PROPERLY1. WIPER ARMS IMPROPERLY
PARKED.1. REMOVE WIPER ARMS AND REPARK.
REFER TO WIPER ARM REMOVAL AND
INSTALLATION.
2. WIPER ARMS ARE LOOSE ON
PIVOT SHAFT.2. REMOVE WIPER ARM AND REPARK.
REFER TO WIPER ARM REMOVAL AND
INSTALLATION.
3. MOTOR CRANK LOOSE AT
OUTPUT SHAFT.3. REMOVE WIPER ARM, RUN WIPER
MOTOR TO PARK POSITION AND
REMOVE THE MODULE. WITHOUT
ROTATING THE MOTOR OUTPUT SHAFT,
REMOVE THE CRANK AND CLEAN ANY
FOREIGN MATTER FROM THE MOTOR
SHAFT. INSTALL THE MOTOR CRANK IN
ITS ORIGINAL POSITION.
4. STRIPPED WIPER ARM HEAD. 4. REPLACE WIPER ARM.
MOTOR STOPS IN ANY
POSITION WHEN THE
SWITCH IS TURNED OFFOPEN PARK CIRCUIT. CHECK PARK SWITCH BY
DISCONNECTING THE WIRE
CONNECTOR AND APPLY BATTERY
VOLTAGE TO PIN 4. PLACE A JUMPER
WIRE FROM PIN 2 TO PIN 3 AND THEN
TO AN EXTERNAL GROUND. REPLACE
MOTOR IF MOTOR DOES NOT PARK.
MOTOR WILL NOT STOP
WHEN THE SWITCH IS
TURNED OFF1. FAULTY SWITCH. 1. CHECK SWITCH IN LOW, HIGH AND
INTERMITTENT POSITION.
2. LACK OF DYNAMIC BRAKE ON
WET GLASS.2. ENSURE PARK SWITCH HAS CLEAN
GROUND.
WIPER BLADES SLAP
AGAINST COWL SCREEN
OR WINDOW MOLDINGS.WIPER ARMS ARE PARKED
INCORRECTLY.PARK WIPER ARMS. REFER TO WIPER
ARM ADJUSTMENT.
BLADES CHATTER 1. FOREIGN SUBSTANCE SUCH
AS POLISH ON GLASS OR
BLADES.1. CLEAN GLASS AND BLADE ELEMENT
WITH NON-ABRASIVE CLEANER.
2. ARMS TWISTED, BLADE AT
WRONG ANGLE ON GLASS.2. REPLACE ARM.
3. BLADE STRUCTURE BENT. 3. REPLACE BLADE.
4. BLADE ELEMENT HAS
PERMANENT SET.4. REPLACE BLADE.
RSWIPERS/WASHERS8R-3
WIPERS/WASHERS (Continued)
CONDITION POSSIBLE CAUSES CORRECTION
WIPER KNOCK AT
REVERSAL1. LINKAGE BUSHINGS WORN. 1. REPLACE WORN LINK. REFER TO
WIPER LINKAGE REMOVAL AND
INSTALLATION.
2. ARMATURE ENDPLAY IN
MOTOR.2. REPLACE WIPER MOTOR. REFER TO
WIPER MOTOR REMOVAL AND
INSTALLATION.
WIPER MOTOR WILL NOT
RUN1. BLOWN FUSE. 1. REPLACE FUSE, AND RUN SYSTEM.
2. NEW FUSE BLOWS. 2. CHECK FOR SHORT IN WIRING OR
SWITCH.
3. NEW FUSE BLOWS. 3. REPLACE FUSE, REMOVE MOTOR
CONNECTOR, TURN SWITCH ON, FUSE
DOES NOT BLOW, REPLACE MOTOR.
4. NO VOLTAGE AT MOTOR. 4. CHECK SWITCH AND WIRING
HARNESS. REFER TO WIRING
DIAGRAMS.
5. POOR GROUND. 5. REPAIR GROUND WIRE CONNECTION
AS NECESSARY.
DIAGNOSIS AND TESTING - REAR WIPER
SYSTEM
The rear window wiper system operates in several
modes:
²Continuous wipe (Export and ATC equipped
vehicles only)
²Intermittent wipe
²Wash²Wipe after wash
The windshield wiper circuits are continuously
monitored and controlled by the Body Control Mod-
ule (BCM). If a problem occurs in the electronic com-
ponents, wiring, switch (except integral motor park
switch) and wiper motor a Diagnostic Trouble Code
(DTC) will be stored in the BCM memory. The
DTC(s) can be retrieved using a DRB IIItscan tool.
8R - 4 WIPERS/WASHERSRS
WIPERS/WASHERS (Continued)
(5) Remove wiper linkage from motor crank. DO
NOT remove crank from motor.
(6) Remove bolts holding wiper motor and remove
motor.
INSTALLATION
(1) Place wiper module on a suitable work surface.
(2) Install wiper linkage into wiper unit.
(3) Connect wire connectors to wiper motor.
(4) Place the wiper module into engine compart-
ment and connect wiper module wire connector to
engine wire harness (Fig. 7).
(5) Install the four backwall bolts and four brace
nuts to wiper module.
(6) Operate wiper motor and verify that the wiper
motor parks when wiper switch is turned OFF.
REAR WIPER ARM
REMOVAL
(1) Remove arm nut cap.
(2) Remove wiper arm nut.
(3) Pull wiper from pivot by rocking back and
forth.
INSTALLATION
(1) Verify that wipers are in parked position.
(2) Position arm on pivot.
(3) Install wiper arm nut and torque to 20 N´m
(175 in. lbs.).
REAR WIPER MOTOR
REMOVAL
(1) Disconnect and isolate the battery negative
cable.
(2) Remove rear wiper arm. (Refer to 8 - ELEC-
TRICAL/WIPERS/WASHERS/REAR WIPER ARM -
REMOVAL) in this section.
(3) Open liftgate.
(4) Remove liftgate trim panel. (Refer to 23 -
BODY/DECKLID/HATCH/LIFTGATE/TAILGATE/
TRIM PANEL - REMOVAL).
(5) Disconnect wire connector from rear wiper
motor.
(6) Remove screws holding rear wiper motor to lift-
gate.
(7) Remove wiper motor from liftgate.
INSTALLATION
(1) Position the wiper motor in the liftgate.
(2) Install the retaining screws.
(3) Connect the wire harness connector.(4) Install the liftgate trim panel. (Refer to 23 -
BODY/DECKLID/HATCH/LIFTGATE/TAILGATE/
TRIM PANEL - INSTALLATION).
(5) Connect wire connector to rear wiper motor.
(6) Install the screws holding rear wiper motor to
liftgate.
(7) Install the wiper motor to the liftgate.
(8) Close the liftgate.
(9) Install the wiper arm. (Refer to 8 - ELECTRI-
CAL/WIPERS/WASHERS/REAR WIPER ARM -
INSTALLATION) in this section.
(10) Connect the battery negative cable.
REAR WIPER/WASHER
SWITCH
DESCRIPTION
On Automatic Temperature Control (ATC) vehicles
only, the rear window wiper/washer switches are
located on the center bezel with the hazard and
heated seat switches (Fig. 3). They are not service-
able separately from the hazard and heated seat
switches. If defective, the entire switch assembly
must be replaced.
On Manual Temperature Control (MTC) vehicles
only, the rear window wiper/washer switch is located
on the HVAC control head (Fig. 4) attached to the
center bezel. They are not serviceable separately
from the control head. If found faulty, the entire
MTC head must be replaced.
Fig. 3 INSTRUMENT PANEL CENTER BEZEL
1 - TRIM BEZEL
2 - IN CAR TEMPERATURE SENSOR
3 - A/C REQUEST SWITCH
4 - REAR WINDOW DEFOGGER/HEATED MIRRORS SWITCH
COMBO
5 - FRONT WINDOW DEFROSTER MODE SELECTOR
8R - 10 WIPERS/WASHERSRS
FRONT WIPER MOTOR (Continued)
OPERATION
When rear wiper operation is required, the BCM
will provide ignition ON voltage to the rear wiper
motor. When the wiper switch is turned OFF, the
BCM provides circuit ground to operate the motor
until the wipe cycle is complete and the wiper arm
returns to the base of the rear window.
The rear wiper/washer switch only offers an inter-
mittent rear wiper mode. The wiper motor will cycle
every 7 seconds. The intermittent delay time is also
adjusted based upon vehicle speed. With the vehicle
traveling greater than 50 mph, the cycle changes to
every 5 seconds.
When rear washer is requested by depressing and
holding down the switch, the BCM then provides a
ground for the rear washer motor. Until the switch is
released, the motor will be in a continuous wipe
mode, then return to an intermittent wipe mode.
WASHER FLUID LEVEL
SWITCH
REMOVAL
(1) Disconnect and isolate the battery negative
cable.
(2) Hoist and support vehicle on hoist or jack
stands.
(3) If necessary, remove the right front wheel and
tire assembly (Refer to 22 - TIRES/WHEELS -
REMOVAL).
(4) Disconnect the right front wheelhouse splash
shield and move aside (Refer to 23 - BODY/EXTERI-
OR/WHEELHOUSE SPLASH SHIELD - REMOVAL).
(5) Drain washer fluid from the reservoir and into
a suitable clean container. This can be done by dis-connecting the windshield washer hose from the
front (outboard) washer pump port allowing the
washer fluid to drain into a container through a tem-
porary jumper hose connected to the front washer
pump.
(6) Disconnect the electrical body harness connec-
tor to the the fluid level sensor. Slide the red lock on
the connector to the release position, then, depress
the black tab and pull the connector off the sensor.
(7) Remove the sensor from reservoir by using a
side foot to gently pry the sensor from the body of
the reservoir. Do not damage the reservoir/sensor
sealing surface or puncture reservoir during removal.
CAUTION: To avoid damage to the sensor, assure
the reservoir is in an upright position before remov-
ing the sensor from the reservoir. Do not rotate the
sensor during removal.
INSTALLATION
(1) Use a new grommet when installing a new sen-
sor assembly.
(2) Assure that the flat of the sensor is aligned
under the ridge of the reservoir and that the sensor
connector is facing down in the fully seated position.
This will allow for proper operation of the sensor
float switch.
(3) Connect the electrical body harness connectors
to the fluid level sensor. Slide the red lock on the
connector to the closed or locked position.
(4) Assure that washer hose is properly routed to
prevent pinching and possible inoperative washers.
(5) Connect the left right front wheelhouse splash
shield and move aside (Refer to 23 - BODY/EXTERI-
OR/WHEELHOUSE SPLASH SHIELD - INSTALLA-
TION).
(6) Install the right front wheel and tire assembly
(Refer to 22 - TIRES/WHEELS - INSTALLATION).
(7) lower vehicle from hoist or jack stands.
(8) Connect the battery negative cable.
(9) Verify system operation.
WASHER HOSES
REMOVAL
(1) Remove washer reservoir from vehicle (Refer to
8 - ELECTRICAL/WIPERS/WASHERS/WASHER
RESERVOIR - REMOVAL).
(2) Disconnect washer hose front the reservoir cav-
ity.
(3) Disconnect the washer hose from the reservoir
pump.
(4) Remove parts as necessary to replace washer
hose (engine compartment, interior components, etc.).
Fig. 4 REAR WIPER/WASHER SWITCH LOCATION
1 - REAR WIPER/WASHER SWITCH
2 - HVAC CONTROL UNIT
RSWIPERS/WASHERS8R-11
REAR WIPER/WASHER SWITCH (Continued)
WARNING: ON VEHICLES EQUIPPED WITH AIR-
BAGS, REFER TO ELECTRICAL, RESTRAINTS
BEFORE ATTEMPTING ANY STEERING WHEEL,
STEERING COLUMN, OR INSTRUMENT PANELCOMPONENT DIAGNOSIS OR SERVICE. FAILURE
TO TAKE THE PROPER PRECAUTIONS COULD
RESULT IN ACCIDENTAL AIRBAG DEPLOYMENT
AND POSSIBLE PERSONAL INJURY.
TELECOMMUNICATION SYSTEM DIAGNOSIS
CONDITION POSSIBLE CAUSE CORRECTION
Phone Not
Available1. Bluetooth phone not
paired to the system.1. Ensure that phone(s) are paired to the system.
2. Bluetooth phone not
present or turned OFF.2. Make sure paired phone is present, turned ON and that the
Bluetooth option is enabled on the phone.
3. Bluetooth phone has
low battery.3. At low battery levels, some phones will turn off Bluetooth
functionality. Ensure cellular phone is charged to an adequate
level.
Phone Pairing
Failed1. Phone does not
support Hands Free
Profile1. The Telecommunication system requires the cellular phone to
be BluetoothŸ enabled, as well as supporting the Hands Free
Profile. The customer will have to upgrade their phone to one
supporting Hands Free Profile. A list of suggested phones is
available at: http://www.chrysler.com/uconnect.
2. Phone not Bluetooth
enabled.2. The Telecommunication system requires the cellular phone to
be BluetoothŸ enabled. A list of suggested phones is available
at: http://www.chrysler.com/uconnect.
3. PIN entered on the
phone is not the same
as PIN spoken to the
system.3. The PIN spoken to the system must be the same PIN entered
into the phone.
4. Phone has reached
maximum number of
allowed devices paired.4. Remove one of the previously paired devices from it's list.
Poor Voice
Recognition1. Microphone failure 1. Using a scan tool, check for microphone fault codes.
2. Customer not waiting
for the beep before
speaking.2. Ensure customer is waiting for the system9beep9prior to
beginning the speech to be recognized.
3. Customer not
speaking in a smooth
normal manner.3. Verify that the customer is attempting to use the system with a
smooth consistent voice. The system is designed to accept
normal speech spoken at a normal tone, some people tend to
speak to a computer loud and slow, which results in reduced
performance.
4. Rear view mirror not
properly attached to
mounting.4. Mirror must be firmly mounted to the mounting location. Ensure
that mirror is tightened to the specified torque.
5. High levels of noise in
vehicle compartment5. System performance is increased when noise conditions in the
vehicle are lowered. Ideal conditions include windows closed.
6. Object interfering with
microphone input6. Verify that there is no object, hanging from the mirror, that
could be obstructing the microphone.
7. User not saying9send9
after a pager dialing
request7. User must say9send9at the end of a Pager Dialing request.
8T - 2 NAVIGATION/TELECOMMUNICATIONRS
NAVIGATION/TELECOMMUNICATION (Continued)
CONDITION POSSIBLE CAUSE CORRECTION
8. Other passengers
talking while customer is
attempting to use the
system8. Although designed for primary use by the driver, the
microphone will pick up passengers in any seat of the vehicle.
System performance is increased in low noise environments.
Phonebook
names not
recognized
consistently1. Phonebook names
recorded in high noise
conditions1. For increased system performance, it is recommended that the
phone book entries are recorded in a low noise environment. That
is, vehicle in park, with windows up.
2. Phonebook name(s)
short2. For increased performance it is recommended that the user
use both first and last name as a phonebook entry. Example9
Daniel James9as opposed to9Dan9.
3. Phonebook names
recorded by another user3. It is recommended that each user of the system record their
own phonebook entries. This will increase the recognition
performance.
4. Similar names in
phonebook4. For increased system performance it is recommended that the
user do not enter similar sounding names in the phonebook.
5. Object interfering with
microphone input5. Object interfering with microphone input.
Poor Phone
audio quality.1. Microphone failure 1. Use a scan tool, and check for Microphone faults.
2. Rear view mirror not
properly fixed to
mounting button2. Mirror must be firmly mounted to the mounting location. Tighten
mirror to the specified torque.
3. System being used in
high noise conditions3. System performance is increased when noise conditions in the
vehicle are lowered. Ideal conditions include windows closed.
No Phone Audio 1. Phone setting cause
phone audio to be routed
to handset.1. Route audio to9Hands free9device.
HANDS FREE MODULE
REMOVAL
(1) Disconnect and isolate the battery negative
cable.
(2) Remove the instrument panel lower console
(Refer to 23 - BODY/INSTRUMENT PANEL/STOR-
AGE BIN - REMOVAL).
(3) Remove the mounting fasteners (Fig. 1).
(4) Disconnect the electrical harness connector and
remove module.
INSTALLATION
(1) Connect electrical harness connector and posi-
tion module.
(2) Install mounting fasteners.
(3) Install instrument panel lower console (Refer to
23 - BODY/INSTRUMENT PANEL/STORAGE BIN -
INSTALLATION).(4) Connect battery negative cable.
Fig. 1 HANDS FREE MODULE
RSNAVIGATION/TELECOMMUNICATION8T-3
NAVIGATION/TELECOMMUNICATION (Continued)