2005 CHEVROLET SUBURBAN service

While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-243-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for
new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle off
for service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one-way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of public transportation expenses may
be available, for up to a maximum of ve days. In
addition, should you arrange transportation through a
friend or relative, reimbursement for reasonable
fuel expenses may be available, up to a ve-day
maximum. Claim amounts should reect actual costs
and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. Reimbursement will be limited to a maximum
amount per day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it is
not part of the New Vehicle Limited Warranty. A
separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer.
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To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may:
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you will notify
General Motors. Please call the Chevrolet Customer
Assistance Center at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and specications for
GM transmissions, transaxles, and transfer cases.
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Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Cleaning (cont.)
Washing Your Vehicle.................................5-101
Weatherstrips............................................5-101
Windshield, Backglass, and Wiper Blades......5-102
Climate Control System...................................3-21
Dual..........................................................3-22
Dual Automatic............................................3-25
Outlet Adjustment........................................3-30
Rear Air Conditioning and Heating System......3-31
Rear Air Conditioning and Heating System,
Electronic................................................3-34
Rear Air Conditioning System........................3-30
Comfort Guides, Rear Safety Belt.....................1-41
Content Theft-Deterrent....................................2-17
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-58
Coolant
Engine Temperature Gage............................3-46
Heater, Engine............................................2-23
Surge Tank Pressure Cap.............................5-28
Cooling System..............................................5-30
Cruise Control................................................3-11
Cruise Control Light........................................3-53
Cupholder(s)..................................................2-56
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2Customer Assistance Information (cont.)
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-10
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-19
Dome Lamps.................................................3-18
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-13
Driver
Position, Safety Belt.....................................1-29
Driver Information Center (DIC).........................3-56
DIC Operation and Displays..........................3-57
DIC Vehicle Customization............................3-72
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Driver Information Center (DIC) (cont.)
DIC Warnings and Messages........................3-60
Driving
At Night.....................................................4-37
City...........................................................4-40
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-41
Hill and Mountain Roads..............................4-44
In Rain and on Wet Roads...........................4-38
Off-Road....................................................4-22
Recovery Hooks..........................................4-51
Rocking Your Vehicle to Get it Out.................4-50
Winter........................................................4-45
Dual Automatic Climate Control System.............3-25
Dual Climate Control System............................3-22
DVD
Rear Seat Entertainment System..................3-122
E
Electrical System
Add-On Equipment.....................................5-107
Center Instrument Panel Fuse Block.............5-110
Fuses and Circuit Breakers.........................5-107
Instrument Panel Fuse Block.......................5-108
Power Windows and Other Power Options....5-107
Underhood Fuse Block...............................5-111
Windshield Wiper Fuses.............................5-107Electrical System (cont.)
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-41
Check and Service Engine Soon Light............3-48
Coolant......................................................5-26
Coolant Heater............................................2-23
Coolant Temperature Gage...........................3-46
Engine Compartment Overview......................5-12
Exhaust.....................................................2-39
Fan Noise..................................................5-35
Oil .............................................................5-16
Oil Life System...........................................5-19
Overheated Protection Operating Mode...........5-30
Overheating................................................5-28
Starting......................................................2-21
Entry Lighting.................................................3-19
Event Data Recorders (EDR)............................. 7-9
Exit Lighting...................................................3-19
Extender, Safety Belt.......................................1-43F
Filter
Engine Air Cleaner......................................5-21
Finish Damage.............................................5-104
Fixed Mast Antenna.......................................3-138
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-77
Flat Tire, Changing.........................................5-78
5

Level Control..................................................4-65
Liftgate..........................................................2-14
Light
Airbag Readiness........................................3-39
Anti-Lock Brake System Warning...................3-45
Battery Warning..........................................3-42
Brake System Warning.................................3-43
Cruise Control.............................................3-53
Four-Wheel-Drive.........................................3-53
Highbeam On.............................................3-53
Low Fuel Warning.......................................3-55
Malfunction Indicator....................................3-48
Passenger Airbag Status Indicator..................3-40
Safety Belt Reminder...................................3-39
Security.....................................................3-53
Tire Pressure..............................................3-48
Tow/Haul Mode...........................................3-54
Traction Off................................................3-45
Lighting
Entry.........................................................3-19
Exit...........................................................3-19
Loading Your Vehicle.......................................4-52
Locking Rear Axle...........................................4-10
Lockout Protection..........................................2-13
Locks
Delayed Locking..........................................2-10
Door........................................................... 2-8
Lockout Protection.......................................2-13
Power Door.................................................. 2-9Locks (cont.)
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-13
Loss of Control...............................................4-21
Low Fuel Warning Light...................................3-55
Luggage Carrier..............................................2-57
Lumbar
Power Controls............................................. 1-5
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-2
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-48
Manual Seats................................................... 1-3
Manual Windows............................................2-15
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