2005 BUICK RANDEZVOUS phone

Problem Recommended Action
No sound. The volume on the
headphones could be too
low. Adjust the volume on
the right earpiece on the
wireless headphones. If
the DVD system is being
heard through the vehicle
speakers, adjust the
volume from the radio.
The radio must have the
RSE enabled by using the
CD, CD TAPE, or CD
AUX button.
The picture is distorted
during fast forward or
reverse.This is normal for this
operation.
The picture does not ll the
screen. There are black
borders on the top and
bottom or on both sides or
it looks stretched out.Quickly press and release
the display control button
on the remote control or
the DVD player and
choose Display Mode.
Then select Full. This will
ll the screen. If there are
borders on the top and
bottom, the movie may
have been made that way
for a standard screen.Problem Recommended Action
I ejected the disc and tried
to take it out, but it was
pulled back into the slot.Eject the disc again.
The language in the audio
or on the screen is wrong.Press the main menu
button on the DVD player
or the remote control and
change the audio or
language selection on the
DVD menu.
The remote control does
not work.Point the remote control
directly at the transmitter
window. The batteries
could be weak or put in
wrong. The parental
control button might have
been pressed. The power
indicator light will ash.
How do I get subtitles on
or off?Press the subtitle button
on the remote control to go
to the DVDs main menu.
Then follow the screen
prompts.
3-126

Problem Recommended Action
My disc is stuck in the
player. The eject button
does not work.Press the eject button on
the DVD player. Turn the
power off, then on again,
then press the eject
button on the DVD player.
Do not attempt to force or
remove the disc from the
player. If the problem
persists, return to your
GM dealer for further
assistance.
I lost the remote control
and/or the headphones.Contact your GM dealer
for assistance.
Sometimes the wireless
headphone audio cuts out
or buzzes for a moment,
then it comes back.This could be caused by
interference from cell
towers or by using the
cellular telephone or other
radio transmitter device in
the vehicle.Problem Recommended Action
DVD System inoperable. In severe or extreme
temperatures the DVD
system might not be
operable. Temperatures
below−4°F (−20°C) or
above 140°F (60°C) could
damage the DVD system.
Operate the DVD system
under normal or
comfortable cabin
temperature ranges.
The wireless headphones
have audio distortion.Verify that the
headphones are facing to
the front of the vehicle,
left and right sides are
indicated on the
headphones to ensure
that the signal is received
properly.
In auxiliary mode, the
picture moves or scrolls.Check the signal coming
from the auxiliary device
and make sure that the
connection and the signal
are good.
3-128

DVD Messages
The following errors may be displayed on the video
screen.
Disc Format Error:This message will be displayed if a
disc is inserted upside down, if the disc is not readable,
or if the disc format is not compatible.
Disc Play Error:This message will be displayed if the
mechanism can not play the disc. Scratched or
damaged discs will cause this error.
Region Code Error:This message will be displayed if
the region code of the DVD is not compatible with
the region code of the DVD player.
Load/Eject Error:This message will be displayed if the
disc is not properly loaded or ejected.
No Disc:This message will be displayed when the play
button is pressed without a disc in the player.
DVD Distortion
There may be an experience with video distortion when
operating cellular phones, scanners, CB radios,
Global Position Systems (GPS)*, two-way radios, mobile
fax, or walkie talkies.
It may be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the DVD Player
When cleaning the outside DVD faceplate and buttons,
use only a clean cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean cloth
dampened with clean water. Use care when directly
touching or cleaning the screen, as damage may result.
3-129

Navigation/Radio System
Your vehicle may have a navigation radio system that
includes Radio Data System (RDS) with Program
Type (PTY) selections that will seek out the kind of music
you want to listen to and XM™ Satellite Radio Service
capabilities (if equipped). The radio can also
communicate with the navigation system to broadcast
announcements on traffic, weather, and emergency alert
communications. For information on how to use this
system, see the “Navigation System” manual.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the sources: radio, cassette tapes, or CDs. However,
the rear seat passengers can only control the sources
that the front seat passengers are not listening to.
For example, rear seat passengers may listen to and
control cassette tapes or CDs through the headphones
while the driver listens to the radio through the front
speakers. The rear seat passengers have control of the
volume for each set of headphones.The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch the
source for the main radio to a remote source, the RSA will
not be able to control the source. You can operate the
rear seat audio when the main radio is off.
If your vehicle has the Rear Seat Entertainment (RSE)
system and the system is on, the rear seat passengers
can listen to the DVDs through the wired headphone
jacks on the RSA system. The RSE system cannot be
controlled with the RSA system.
If the front seat passengers are listening to the RSE
system through the vehicle’s speakers and the rear seat
passengers are using the wired headphones to listen
to the RSA system, the BAND button will not access
XM™ Satellite Radio Service.
Primary Radio Controls
The following function is controlled by the main radio:
PWR (Power):Push this knob twice to turn RSA off.
3-130

The BAND button will not access XM™ Satellite Radio
service when the front seat passengers are listening
to the RSE system through the vehicle’s speakers and
the rear seat passengers are using the wired
headphones to listen to the RSA system.
P.SET PROG (Preset Program):Press this button to
scan through the preset radio stations set on the
pushbuttons on the main radio. The radio will go to a
preset station stored on the pushbuttons, play for a
few seconds, then go on to the next preset station.
Press this button again to stop scanning presets. This
function is inactive if the front seat passengers are
listening to the radio.
When a cassette tape is playing, press this button to go to
the other side of the tape. This function is inactive if the
front seat passengers are listening to a cassette tape.
When a CD is playing, press this button to select the next
CD, if multiple CDs are loaded. This function is inactive if
the front seat passengers are listening to a CD.VOL#(Volume):Press this knob lightly so it extends.
Turn the knob to increase or to decrease the volume.
Push the knob back into its stored position when you are
not using it. The upper knob controls the upper
headphones and the lower knob controls the lower
headphones.
PHONES:To listen to the RSA sound, plug the wired
headphones, into these RCA jacks.
Theft-Deterrent Feature
THEFTLOCK®is designed to discourage theft of your
vehicle’s radio. It works by using a secret code to
disable all radio functions whenever battery power is
removed and the radio is placed in a different vehicle.
This feature requires no user input to be activated.
The radio is automatically armed when it is put into the
vehicle for the rst time.
When the ignition is turned off, the blinking red light
indicates that THEFTLOCK
®is armed.
If THEFTLOCK
®is activated, the radio will not operate
if stolen. The radio will display LOCKED and a red
LED indicator light will come on above the key symbol
to indicate a locked condition. If this occurs, the radio will
need to be returned to your GM dealer.
3-132

But driver behavior factors are far more often the cause
of a utility vehicle rollover than are environmental or
vehicle factors. Safe driver behavior and understanding
the environment in which you will be driving can help
avoid a rollover crash in any type of vehicle, including
utility vehicles.
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-20.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when the
vehicle in front of you is going to brake or turn suddenly.Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task — such as concentrating on a cellular
telephone call, reading, or reaching for something on
the oor — makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off the
road in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving.
4-3

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you cannot avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-55.
4-20

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone (TTY)
Users........................................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders................................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to the United States
Government..............................................7-11
Reporting Safety Defects to the Canadian
Government..............................................7-12
Reporting Safety Defects to General Motors.....7-12
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1