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Collision Repair Parts
Insist on Genuine Toyota Quality
If you’re involved in a collision, you want your vehicle to be returned to its pre-
accident condition when repaired. To maintain your Toyota’s value, it’s important
to make sure it is repaired with Genuine Toyota Parts. Some repair shops and
insurance companies may suggest using imitation or used salvage parts to save
money. However, these parts may not meet Toyota’s high standards for quality,
fit and corrosion resistance. In addition, imitation and used salvage parts are not
covered by any Toyota warranty (see box below).
To maintain the appearance, performance and safety of your Toyota, make sure
only Genuine Toyota Parts are used for collision repairs. Protect your investment
— insist on Genuine Toyota quality.
Toyota warranty coverage remains intact when vehicle repairs are completed
with Genuine Toyota Parts. Toyota warranties do not cover imitation or used
salvage parts or any damage or failures caused by the use of such parts.
In Case of Accident, Be an Informed Owner
Toyota believes customers have the right to choose the types of parts used in the
repair of their vehicles. That’s why Toyota supports full disclosure by repair shops
and insurance companies regarding parts used for collision repair. The following
information is provided to help you understand the differences in the types of
parts that could be used in the repair of your vehicle.
General Information
“Collision repair parts” or “replacement crash parts” are the parts typically
replaced during the repair of a vehicle that has been damaged in a collision.
These parts include exterior sheet metal such as fenders, hoods, doors and
related components; and plastic components such as bumper covers and
lamp assemblies.
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Collision Repair Parts
Warranty Coverage
Warranties for collision repair parts are provided by the manufacturer or distribu-
tor of the parts. Warranty coverage varies. Your insurance company or collision
repair facility should provide you with written warranty statements for all parts
used in the repair of your vehicle.
Types of Collision Repair Parts
New original-equipment manufacturer (OEM):Parts that are made by the
vehicle manufacturer or one of its licensees and distributed through its normal
channels. These parts maintain the manufacturer’s vehicle warranty.
Aftermarket or imitation:Parts that are made by companies other than the
vehicle manufacturer or its licensees.
Recycled or used salvage:Used parts and assemblies that have been removed
from another vehicle. There are no systems in place to regulate the quality or
safety of these parts.
Remanufactured:Parts that have been returned to like-new condition through
repair, refurbishing or rebuilding.
Due to the critical nature of Supplemental Restraint Systems (also known as
air bags), Toyota does not support the use of imitation or used parts for their
repair. Only new Genuine Toyota Parts should be used to repair or replace
Supplemental Restraint Systems.
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Do-It-Yourself Products
When it’s time to replace key wear items on your vehicle, don’t settle for less
than Genuine Toyota Parts. Available exclusively through Toyota dealerships,
Genuine Toyota Parts meet the highest standards of quality and performance and
are built to exact factory specifications. Here are a few of your vehicle’s compo-
nents that are particularly subject to wear and some benefits of replacing them
with Genuine Toyota Parts.
Genuine Toyota Platinum and Iridium Spark Plugs*
•Designed to last at least 60,000 miles.
•Provide the maximum spark required by Toyota’s high-compression engines.
•Resist fouling and misfires for more efficient conbustion and better fuel economy.
Genuine Toyota Brake Pads
•Friction materials selected for optimum performance when matched with
Toyota brake drums or rotors.
•Precision-machined backing plates allow pads to move freely within the
calipers for smooth, efficient braking.
Genuine Toyota Wiper Inserts
•Cut to match the exact length and shape of your vehicle’s wiper blades for a
proper and secure fit.
•Constructed of compression-molded natural rubber — not synthetic — for
superior wiping performance.
Always use the right spark plugs for your engine. The wrong plugs can have a
negative impact on fuel economy and overall engine performance.*
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Do-It-Yourself Products
Genuine Toyota Chemicals
Toyota offers a complete line of products to help you keep your Toyota looking and
running like new. To safeguard your vehicle’s appearance, you’ll find everything
from fabric spot remover and glass cleaner to liquid car wash and touch-up paint.
When it’s time to get under the hood (or under the car), products such as fuel
injector cleaner, brake fluid and silicone spray will help you get the job done.
All of these products are formulated specifically for use with Toyota vehicles, so you
can be confident you’re giving your vehicle the best care possible, inside and out.
Genuine Toyota Super Long-Life Antifreeze/Coolant
Genuine Toyota Super Long-Life Antifreeze/Coolant is the same high-quality,
factory-fill product found in new Toyotas. You’ll know it by its distinctive pink
color. It provides maximum protection and durability without the use of harmful
silicates. And because it’s compatible with non-metallic materials, it helps extend
the life of water-pump seals. Don’t trust your engine to anything less than the
best: Genuine Toyota Super Long-Life Antifreeze/Coolant.
Genuine Toyota Motor Oil
Your Toyota’s engine features highly advanced technology to ensure superior
performance, reliability and fuel economy. Genuine Toyota Motor Oil is formulated
with a special combination of lube-base stocks and an additive blend to maxi-
mize the benefits of this technology. Make sure you’re getting the most out of
your engine by always putting the best into it: Genuine Toyota Motor Oil.
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Toyota Parts Centers
If you plan to perform your own maintenance or repairs on your Toyota, be sure
to check out your nearby Toyota Parts Center (TPC). More than 550 Toyota dealer-
ships now have a TPC, which is an in-dealership parts store offering a wide
selection of automotive products. All TPCs feature a complete line of Genuine
Toyota maintenance parts and car-care products for do-it-yourselfers.
In addition to Toyota maintenance and repair products, TPCs offer free technical
advice to Toyota owners who want to service their own vehicles. You’ll also find
how-to brochures covering most common maintenance jobs. These are provided
to customers free of charge.
Toyota Parts Centers are open during regular dealership hours; many also have
extended evening and weekend hours. If you’re a do-it-yourselfer, stop by and
experience the service, selection and value offered by your local TPC.
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Toyota Service Manuals
If you’ll be doing some of your own maintenance and repair work on your vehi-
cle, a Toyota service manual will be one of your most valuable tools. Toyota offers
three types of manuals to assist do-it-yourselfers. To order any of the following
manuals, call Toyota’s service publications department at (800) 622-2033.
Vehicle Repair Manual
This is the same manual used by professional technicians in Toyota dealerships
throughout the United States. It is fully illustrated and includes maintenance and
repair procedures for all vehicle mechanical systems. It also includes instructions
for vehicle tune-ups.
Electrical Systems Manual
This manual provides detailed wiring diagrams for each electrical system in your
vehicle, along with troubleshooting tips and repair procedures.
Automatic Transmission/Transaxle Repair Manual
This manual includes complete procedures for overhauling the automatic trans-
mission/transaxle of your vehicle.
For information on basic do-it-yourself maintenance items, see the “Vehicle
Maintenance and Care” and “Do-It-Yourself Maintenance” sections of your
Owner’s Manual.
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Service Agreements and Pre-Paid Maintenance
Toyota Maintenance and Repair Support52
Toyota Extra Care Vehicle Service Agreements
Toyota Extra Care Vehicle Service Agreements enhance the scope and/or length of
protection for your vehicle by providing coverage in addition to your vehicle’s
factory warranty, or providing protection if the original warranty has expired.
1
Toyota Extra Care provides for the repair or replacement of covered components
that have mechanical failures and protects you from rising repair costs in the
future. In addition, many plans include benefits such as towing, substitute trans-
portation and travel protection with lodging and meals.
Toyota Extra Care Vehicle Service Agreements are accepted at all participating Toyota
dealerships in the United States and Canada. That means repairs are made by
factory-trained service technicians using Genuine Toyota Parts.
Toyota Financial Services offers several Toyota Extra Care Vehicle Service Agreement
plans, each with a variety of time and mileage options.
2Your Toyota dealer can
help you select the plan that best meets your needs.
Toyota Auto Care Prepaid Maintenance Program
The Toyota Auto Care Prepaid Maintenance Program provides a convenient way to
prepay for your vehicle’s regularly scheduled maintenance and protects you from
the rising cost of service.
Toyota Auto Care Classic Prepaid Maintenance Plans are available for both new
and used vehicles. Benefits include oil-and-filter changes, lubrication of key
chassis parts, 19-point inspections at predetermined service intervals, timed
service reminders and a computerized history of each service visit. In addition,
24-hour roadside assistance is included with most plans.
3Premium Plans (avail-
able for new vehicles only) also include tire rotations and major maintenance
services at 15,000, 30,000 and 45,000 miles.
The Toyota Auto Care Program offers two coverage levels as well as several options
for service intervals, time and mileage. Your Toyota dealer can help you select the
prepaid maintenance plan that is best for you.
1Vehicle service agreements are offered by Toyota Motor Insurance Services, Inc., administered by Toyota
Motor Services Company in certain states. In Florida, offered by Toyota Motor Insurance Company.
2Toyota Financial Services is a service mark of Toyota Motor Insurance Services, Inc.3See individual plans for details on applicability.
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Toyota Maintenance and Repair Support53
Notes
