2004 TOYOTA HIGHLANDER service

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To avoid serious personal injury and
damage to your vehicle which might re-
sult from battery explosion, acid burns,
electrical burns, or damaged electronic
components, these instructions must be
followed precisely.
If you are unsure about how to follow this
procedure, we strongly recommend that
you seek the help of a competent me-
chanic or towing service.
CAUTION
Batteries contain sulfuric acid
which is poisonous and corrosive.
Wear protective safety glasses when
jump starting, and avoid spilling
acid on your skin, clothing, or ve-
hicle.
If you should accidentally get acid
on yourself or in your eyes, remove
any contaminated clothing and flush
the affected area with water im-
mediately. Then get immediate medi-
cal attention. If possible, continue
to apply water with a sponge or
cloth while en route to the medical
office.
The gas normally produced by a
battery will explode if a flame or
spark is brought near. Use only
standardized jumper cables and do
not smoke or light a match while
jump starting.
NOTICE
The battery used for boosting must
be 12 V. Do not jump start unless you
are sure that the booster battery is
correct.
JUMP STARTING PROCEDURE
1. If the booster battery is installed in another vehicle, make sure the vehicles
are not touching. Turn off all unneces-
sary lights and accessories.
2. If required, remove all the vent plugs from the booster and discharged batter-
ies. Lay a cloth over the open vents
on the batteries. (This helps reduce the
explosion hazard, personal injuries and
burns.)
3. If the engine in the vehicle with the booster battery is not running, start it
and let it run for a few minutes. During
jump starting, run the engine at about
2000 rpm with the accelerator pedal
lightly depressed.
(c) Jump starting

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Ty p e A
Ty p e B 10.Reinstall the wheel ornament.
1. Put the wheel ornament into posi- tion.
2. Then tap it firmly with the side or heel of your hand to snap it into
place.
CAUTION
Take due care in handling the or-
nament to avoid unexpected per-
sonal injury.
11. Check the air pressure of the re- placed tire.
Adjust the air pressu re to the specifi-
cation designated on page 402 in
Section 8. If the pressure is lower,
drive slowly to the nearest service
station and fill to the correct pressure.
Do not forget to reinstall the tire infla-
tion valve cap as dirt and moisture
could get into th e valve core and
possibly cause air leakage. If the cap
is missing, have a new one put on as
soon as possible.
12.Restow all the tools, jack and flat tire securely.
As soon after changing wheels as
possible, tighten the wheel nuts to the
torque specified on page 402 in Sec-
tion 8 with a torque wrench. Have a
technician repair the flat tire and re-
place the spare tire with it.
Initial adjustment of the tire pres-
sure warning system is necessary
after you have replaced your tires
or wheels. See “Tire pressure
warning system” on page 155 in
Section 17.
—Reinstalling wheel ornament —After changing wheels

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(a) Towing with wheel lift type truck—
—From front
—From rear
(b) Using flat bed truck
Twowheel drive models(a) Towing with wheel lift type truck— —From front
—From rear
(b) Using flat bed truck
Fourwheel drive models
If towing is necessary, we recommend
you to have it done by your Toyota
dealer or a commercial tow truck ser-
vice. In consultation with them, have
your vehicle towed using either (a) or
(b).
Only when you cannot receive a towing
service from a Toyota dealer or com-
mercial tow truck service, tow your ve-
hicle carefully in accordance with the
instructions given in “—Emergency tow-
ing” on page 343 in this Section.
Proper equipment will help ensure that
your vehicle is not damaged while being
towed. Commercial operators are generally
aware of the state/provincial and local
laws pertaining to towing.
Your vehicle can be damaged if it is
towed incorrectly. Although most operators
know the correct procedure, it is possible
to make a mistake. To avoid damage to
your vehicle, make sure the following pre-
cautions are observed. If necessary, show
this page to the tow truck driver.
If your vehicle needs to be
towed—

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If towing is necessary, we recommend
you to have it done by your Toyota
dealer or a commercial tow truck ser-
vice.
If towing service is not available in an
emergency, your vehicle may be tempo-
rarily towed by a cable or chain se-
cured to one of the emergency towing
eyelets on the front of the vehicle. Use
extreme caution when towing the ve-
hicle.
To install the front towing eyelet, see
“—Installing front towing eyelet” on page
344 in this Section.
NOTICE
Only use specified towing eyelet;
otherwise your vehicle may be dam-
aged.
 Never tow a vehicle from the rear
with four wheels on the ground.
This may cause serious damage to
the transmission.
A driver must be in the vehicle to steer
it and operate the brakes.
Towing in this manner may be done only
on hard− surfaced roads for a short dis-
tance and at low speeds. Also, the
wheels, axles, drive train, steering and
brakes must all be in good condition.
CAUTION
Use extreme caution when towing ve-
hicles. Avoid sudden starts or erratic
driving maneuvers which would place
excessive stress on the emergency
towing eyelet and towing cable or
chain. The eyelet and towing cable or
chain may break and cause serious
injury or damage.
NOTICE
Use only a cable or chain specifically
intended for use in towing vehicles.
Securely fasten the cable or chain to
the towing eyelet provided.
Before towing, release the parking brake
and put the transmission in “N”. The key
must be in “ACC” (engine off) or “ON”
(engine running).
CAUTION
If the engine is not running, the pow-
er assist for the brakes and steering
will not work so steering and braking
will be much harder than usual.
—Emergency towing

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Before emergency towing, check that
the eyelet is not broken or damaged
and that the installation bolts are not
loose.
Fasten the towing cable or chain se-
curely to the eyelet.
Do not jerk the eyelet. Apply steady
and even force.
To avoid damaging the eyelet, do not
pull from the side or at a vertical
angle. Always pull straight ahead.
CAUTION
If the emergency towing eyelet is
used to get out when your vehicle
becomes struck in mud, sand or oth-
er condition from which the vehicle
cannot be driven out under its own
power, make sure to observe the pre-
cautions mentioned below. Otherwise,
excessive stress will be put on the
eyelet and the towing cable or chain
may break, causing serious injury or
damage.
If the towing vehicle can hardly
move, do not forcibly continue the
towing. Contact your Toyota dealer
or a commercial tow truck service
for assistance.
Tow the vehicle as straight ahead
as possible.
Keep away from the vehicle during
towing.
The following methods are effective to get
out when your vehicle is struck in mud,
sand or other condition from which the
vehicle cannot be driven out under its own
power. Use extreme caution when towing
vehicles. In addition, keep away from the
vehicles and towing cable or chain when
towing.
Remove the soil and sand in the front
and the back of the tires.
Place a stone or wood under the tires.
—Emergency towing eyelet
precautions — Tip s fo r to win g a st u ck
vehicle

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Aluminum wheels: Use only a mild soap
or neutral detergent.
Plastic bumpers: Wash carefully. Do not
scrub with abrasive cleaners. The bumper
faces are soft.
Road tar: Remove with turpentine or
cleaners that are marked safe for painted
surfaces.
NOTICE
Do not use organic substances (gaso-
line, kerosene, benzine or strong sol-
vents), which may be toxic or cause
damage.
3. Rinse thoroughly—dried soap can
cause streaking. In hot weather you
may need to rinse each section right
after you wash it.
4. To prevent water spots, dry the vehicle using a clean soft cotton towel. Do not
rub or press hard—you might scratch
the paint. Automatic car wash
Your vehicle may be washed in an auto-
matic car wash, but remember that the
paint can be scratched by some type of
brushes, unfiltered washing water, or the
washing process itself. Scratching reduces
paint durability and gloss, especially on
darker colors. The manager of the car
wash should be able to advise you wheth-
er the process is safe for the paint on
your vehicle.
NOTICE
With mast type antenna:
To prevent damage to the antenna,
make sure it is removed before driv-
ing your Toyota through an automatic
car wash.
Waxing your Toyota
Polishing and waxing is recommended
to maintain the original beauty of your
Toyota’s finish.
Once a month or if the vehicle surface
does not repel water well, apply wax.
1. Always wash and dry the vehicle be- fore you begin waxing, even if you are
using a combined cleaner and wax.
2. Use a good quality polish and wax. If the finish has become extremely weath-
ered, use a car −cleaning polish, fol-
lowed by a separate wax. Carefully fol-
low the manufacturer ’s instructions and
precautions. Be sure to polish and wax
the chrome trim as well as the paint.
Windshield washer nozzles: Make sure
that the nozzles do not become blocked
when waxing. If a nozzle becomes
blocked, contact your Toyota dealer to
have the vehicle serviced.
NOTICE
If a nozzle becomes blocked, do not
try to clear it with a pin or other
object. The nozzle will be damaged.

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Your Toyota vehicle has been designed for
fewer maintenance requirements with long-
er service intervals to save both your time
and money. However, each regular mainte-
nance, as well as day−to −day care, is
more important than ever before to ensure
smooth, trouble− free, safe, and economical
drivings.
It is the owner ’s responsibility to make
sure the specified maintenance, including
general maintenance service, is performed.
Note that both the new vehicle and emis-
sion control system warranties specify that
proper maintenance and care must be per-
formed. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for complete warranty information.
General maintenance
General maintenance items are those day −
to −day care practices that are important to
your vehicle for proper operation. It is the
owner ’s responsib ility to ensure that the
general maintenance items are performed
regularly.
These checks or inspections can be done
either by yourself or a qualified technician,
or if you prefer, your Toyota dealer will be
pleased to do them at a nominal cost. Scheduled maintenance
The scheduled maintenance items listed in
the “Scheduled Maintenance Guide” or
“Owner ’s Manual Supplement” are those
required to be serviced at regular inter-
vals.
For details of your maintenance schedule,
read the “Scheduled Maintenance Guide”
or “Owner ’s Manual Supplement”.
It is recommended that any replacement
parts used for maintenance or for the
repair of the emission control system
be Toyota supplied.
The owner may elect to use nonToyota
supplied parts for replacement pur-
poses without invalidating the emission
control system warranty. However, use
of replacement parts which are not of
equivalent quality may impair the effec-
tiveness of the emission control sys-
tems.
You may also elect to have mainte-
nance, replacement, or repair of the
emission control devices and system
performed by any automotive repair es-
tablishment or individual without invali-
dating this warranty. See “Owner’s War-
ranty Information Booklet” or “Owner’s
Manual Supplement” for complete war-
ranty information.Where to go for service?
Toyota technicians are well
−trained spe-
cialists and are kept up to date with the
latest service information through technical
bulletins, service tips, and in −dealership
training programs. They learn to work on
Toyotas before they work on your vehicle,
rather than while they are working on it.
You can be confident that your Toyota
dealer ’s service department performs the
best job to meet the maintenance require-
ments on your vehicle—reliably and eco-
nomically.
Your copy of the repair order is proof that
all required maintenance has been per-
formed for warranty coverage. If any prob-
lems should arise with your vehicle while
under warranty, your Toyota dealer will
promptly take care of it. Again, be sure
to keep a copy of the repair order for any
service performed on your Toyota.
What about doityourself maintenance?
Many of the maintenance items are easy
to do yourself if you have a little mechani-
cal ability and a few basic automotive
tools. Simple instructions for how to per-
form them are presented on page 363 in
Section 7.
Maintenance requirements

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If you are a skilled do−it−yourself mechan-
ic, the Toyota service manuals are recom-
mended. Please be aware that do −it−your-
self maintenance can affect your warranty
coverage. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for the details. Listed below are the general maintenance
items that should be performed as fre-
quently as specified. In addition to check-
ing the items listed, if you notice any
unusual noise, smell or vibration, you
should investigate the cause or take your
vehicle to your Toyota dealer or a quali-
fied service shop immediately. It is recom-
mended that any problem you notice be
brought to the attention of your dealer or
the qualified service shop for their advice.
CAUTION
Make these checks only with ade-
quate ventilation if you run the en-
gine.
IN THE ENGINE COMPARTMENT
Items listed below should be checked
from time to time, e.g. each time when
refueling.
Washer fluid
Make sure there is sufficient fluid in the
tank. See page 391 in Section 7
−3 for
additional information. Engine coolant level
Make sure the coolant level is between
the “F” and “L” lines on the see
−through
reservoir when the engine is cold. See
page 375 in Section 7 −2 for additional
information.
Radiator, condenser and hoses
Check that the front of the radiator and
condenser are clean and not blocked with
leaves, dirt or insects. See page 376 in
Section 7 −2 for additional information.
Battery electrolyte level
Your Toyota has a maintenance free bat-
tery. You do not have to add distilled wa-
ter. For longer life of the battery, however,
see page 388 for additional information.
Brake fluid level
Make sure the brake fluid level is correct.
See page 376 in Section 7 −2 for addition-
al information.
Engine oil level
Check the level on the dipstick with the
engine turned off and the vehicle parked
on a level spot. See page 372 in Section
7 −2 for additional information.
General maintenance