264 Customer Assistance and InformationOwner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
Change of Address Notification
(U.S. and Canada)Two change of address cards are provided
at the end of the Warranties and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.Service informationFactory Service Manuals for the Saab 9-3
and 9-5 car lines can be ordered through
your dealer. These are comprehensive
manuals on CD rom, geared to use by pro-
fessional technicians. Consult your Saab
dealer for prices for your model.
ProCarManuals.com
266 Customer Assistance and InformationVehicle Data Collection and Event
Data RecorderYour vehicle, like other modern motor vehi-
cles, has a number of sophisticated com-
puter systems that monitor and control sev-
eral aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle comput-
ers to monitor emission control components
to optimize fuel economy, to monitor condi-
tions for airbag deployment, to provide anti-
lock braking and to help the driver control
the vehicle in difficult driving situations.
Some information may be stored during reg-
ular operations to facilitate repair of
detected malfunctions; other information is
stored only in a crash or near crash event by
computer systems commonly called event
data recorder (EDR).
In a crash or near crash event, computer
systems, such as the Airbag Sensing and
Diagnostic Module (SDM) in your vehicle
may record information about the condition
of the vehicle and how it was operated, such
as engine speed, throttle position, vehicle
speed, seat belt usage, airbag readiness,
airbag performance data, and the severity
of a collision. These data have been used to
improve vehicle crash performance and
may be used to improve crash performance
of future vehicles and driving safety. These
on-board systems are somewhat like the
data recorders on many airplanes, but they
do not record sounds, such as conversation
of vehicle occupants.To read this information, special equipment
is needed and access to the vehicle or the
SDM is required. Saab will not access infor-
mation about a crash event or share it with
others other than
(a) with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of
the lessee,
(b) in response to an official request of
police or similar government office,
(c) as part of Saab’s defense of litigation
through the discovery process, or
(d) as required by law.
In addition, once Saab collects or receives
data, Saab may
(a) use the data for research needs,
(b) make it available for research where
appropriate confidentiality is to be main-
tained and need is shown, or
(c) share summary data which is not tied to
a specific vehicle with non-Saab organiza-
tions for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can
read the information if they have access to
the vehicle or SDM.
Please check the OnStar subscription ser-
vice agreement or manual for information
on its operations and data collection.
ProCarManuals.com
