2004 Mercury Monterey phone

Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
2004 Monterey(mty)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
206

In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
2004 Monterey(mty)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
207

MERCURY ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Mercury accessories are available for your
vehicle through your local authorized Mercury or Ford of Canada dealer.
These quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Mercury accessory found
to be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessory. The accessory will be warranted for whichever provides you
the greatest benefit:
•12 months or 20,000 km (12,000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Mercury accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty—3 years or 60,000 km (36,000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Following is a list of several Mercury Genuine Accessory products. Not
all accessories are available for all models. To find out what accessories
are available for your vehicle, please contact your dealer or visit our
online store at: www.mercuryaccessories.com.
Exterior style
Bug shields
Deflectors
Front end covers
Headlamps, fog lights and Daytime Running Lamps (DRLS)
Splash guards
Interior style
Cell phone holders
Electrochromatic compass/temperature interior mirrors
Floor mats
2004 Monterey(mty)
Owners Guide (post-2002-fmt)
USA English(fus)
Accessories
Accessories
263

Lifestyle
Bike racks
Cargo organization and management
Engine block heaters and blankets
Rear seat entertainment systems - DVD
Towing mirrors
Trailer hitches, wiring harnesses and accessories
Peace of mind
Airbag anti-theft locks
First aid and safety kits
Full vehicle covers
Locking gas cap
Remote start
Vehicle security systems
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems—such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
2004 Monterey(mty)
Owners Guide (post-2002-fmt)
USA English(fus)
Accessories
264

A
Accessory delay ..........................59
AdvanceTrac ..............................159
Air bag supplemental restraint
system ........................129, 135, 137
and child safety seats ............131
description ..............129, 135, 137
disposal ....................................140
driver air bag ..........132, 136, 138
indicator light .................131, 140
operation .................132, 136, 138
passenger air bag ...132, 136, 138
side air bag ..............................135
Air cleaner filter .......................254
Air filter, cabin ............................36
Antifreeze
(see Engine coolant) ................224
Anti-lock brake system
(see Brakes) ..............................158
Anti-theft system ........................96
arming the system ....................96
disarming a triggered system ..96
Audio system (see Radio) ...17, 20
Automatic transaxle .................162
fluid, adding ............................239
fluid, checking ........................239
fluid, refill capacities ..............255
fluid, specification ..................258
Automatic transmission
driving an automatic
overdrive .................................164
Auxiliary power point .................57
Axle
lubricant specifications ..........256
B
Battery .......................................222acid, treating emergencies .....222
jumping a disabled battery ....194
maintenance-free ....................222
replacement, specifications ...254
servicing ..................................222
BeltMinder .................................123
Brakes ........................................157
anti-lock ...................................158
anti-lock brake system (ABS)
warning light ...........................158
fluid, checking and adding ....239
fluid, refill capacities ..............255
fluid, specifications .........256, 258
lubricant specifications ..256, 258
parking ....................................159
shift interlock ..........................162
Bulbs ............................................43
C
Capacities for refilling fluids ....255
Cargo net .....................................79
Cassette tape player .............17, 20
Cell phone use ............................65
Certification Label ....................259
Child safety restraints ..............141
child safety belts ....................141
Child safety seats ......................144
in front seat ............................145
in rear seat ..............................145
tether anchorage hardware ...148
Cleaning your vehicle
engine compartment ..............211
instrument panel ....................213
interior .....................................213
interior trim ............................213
plastic parts ............................212
washing ....................................210
2004 Monterey(mty)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
Index
265