153 Controls in detail
Control system
Which messages will appear in the right
display field depends on whether your tele-
phone is switched on or off:
If the telephone is off, the message in
the multifunction display is:
TEL Off
.
If the telephone is on:
The telephone will then search for a
network. During this time the right dis-
play is empty.
As soon as the telephone has found a
network,
READY
is indicated in the right
display.
1Signal strength
This standby message indicates that
your telephone is ready for use and you
can operate it using the control sys-
tem.Rejecting a call
If you do not wish to receive the call, you
can choose to reject it.
Press button ì.
You have rejected the call. The caller
receives a busy signal.
Answering a call
When your telephone is ready to receive
calls, you can answer a call at any time. In
the right display you will then see the mes-
sage:
Press button í.
You have answered the call. In the right
display you see the length of the call.Ending a call
Press button ì.
You have ended the call. In the right
display you will again see the standby
message.
Dialing a number from the phone book
If your telephone is ready to receive calls,
you may select and dial a number from the
phone book at any time.
Press button ÿ or è repeatedly
until you see the
TEL
menu in the left
display.
In the right display you will see the
standby message.
154 Controls in detailControl system
Press button j or k.
The control system reads the phone
book which is stored in the telephone.
This may take up to 30 seconds. In the
right display you will see the message Please wait!
.
When the message
Please wait!
dis-
appears, the phone book has been
loaded.
Press button j or k repeatedly
until the desired name appears in the
right display.
The stored names are displayed in
ascending or descending alphabetical
order.
Press button ì.
The system dials the selected phone
number.
If the connection is successful, the
name of the party you called and the
duration of the call will appear in the
display.
If no connection is made, the control
system stores the dialed number in the
redial memory. Redialing
The control system stores the most recent-
ly dialed phone numbers. This eliminates
the need to search through your entire
phone book.
Press button ÿ or è repeatedly
until you see the
TEL
menu in the left
display.
In the right display you will see the
standby message.
Press button í.
In the right display you see the first
number in the redial memory.
Press button j or k repeatedly
until the desired name appears in the
right display.
Press button í.
The control system dials the selected
phone number.
iIf you press and hold j or k for
longer than one second, the system
scrolls rapidly through the list of names
until you release the button again.
Cancel the quick search mode by
pressing ì.
222 Controls in detailUseful featuresElectrical outlet
An electrical outlet is located on the right
side of the trunk.
Switch on ignition
Flip up cover and insert electrical plug
(cigar lighter type).
Telephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on the installation of an approved
external antenna. Refer to the radio trans-
mitter operation instructions regarding use
of an external antenna.
iThe electrical outlet can be used to ac-
commodate electrical consumers (e.g.
air pump, auxiliary lamps) up to a max-
imum of 180 W.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his /her primary focus when driving. For
your safety and the safety of others, we rec-
ommend that you pull over to a safe location
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather, and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle.
Only operate the COMAND (Cockpit Man-
agement and Data System)
1 if road, weath-
er, and traffic conditions permit.
1Observe all legal requirements
223 Controls in detail
Useful features
You can take and place telephone calls us-
ing the í and ì buttons on the
steering wheel. To carry out other tele-
phone functions, use the control system
(page 152).
See separate instruction manual for in-
structions on how to operate the tele-
phone.
Tele Aid The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information.
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of 44 feet
(approximately 14 m) every second.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after switching on
the ignition and the message
Tele Aid
not activated
will appear in the multi-
function display for approximately
ten seconds.
If you have any questions regarding ac-
tivation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
225 Controls in detail
Useful features
Emergency calls
An emergency call is initiated
automatically
following an accident in which the
emergency tensioning devices (ETDs)
or airbags have deployed
if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds, see “Anti-theft alarm sys-
tem” (
page 85) and
“Tow-away alarm” (
page 86)
An emergency call can also be initiated
manually by opening the cover next to the
inside rear view mirror labeled SOS, then
briefly pressing the button located under
the cover.
For more information, see “Initiating an
emergency call manually” (page 226).Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Emergency call –
Connecting call
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
Emergency call –
Call connected
appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
Tele Aid - Emergency call active
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenteriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the Re-
sponse Center.
226 Controls in detailUseful features
Initiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the Re-
sponse Center.
Close cover1 after the emergency
call is concluded.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Emergency call –
Call failed appears in the multifunction
display for approximately ten seconds.
Should this occur, assistance must be sum-
moned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
228 Controls in detailUseful features
Information button ¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Info – Connecting call
will
appear in the multifunction display.
When the connection is established, the
message
Info – Call connected
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
Tele Aid – Info call active
appears in the multifunction display. Information regarding the operation of
your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Roadside assistance –
Call failed
appears in the multifunc-
tion display.
Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after switching on the
ignition (together with the SOS button
and the Roadside Assistance
button•).
See system self-check (
page 224) if
the indicator lamp does not come on in
red or stays on longer than approxi-
mately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and no voice connection to the
229 Controls in detail
Useful features
Upgrade Signals
The Tele Aid system processes calls using
the following priority.
Automatic emergency – First priority
Manual emergency – Second priority
Roadside assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard, and the respective
indicator lamp will stop flashing. The
COMAND system operation will resume. Response Center was established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Info Call failed
appears in the multifunction display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is currently
not active, and may not initiate a call.
Visit your Mercedes-Benz Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button ì on the multifunc-
tion steering wheel.