85 Safety and Security
Anti-theft systems
Anti-theft alarm system
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens
a door
the trunk lid
the hood
a storage compartment in the rear
the glove box
the storage compartment under the
armrest
The alarm will stay on, even if the activat-
ing element (a door, for example) is imme-
diately closed.The alarm system will also be triggered
when
someone attempts to raise the vehicle
unlocking and opening the driver’s
door with the mechanical key
someone opens a door from the inside
if the vehicle was locked from the out-
side with the SmartKey
someone opens the trunk lid with the
emergency release buttonArming the alarm system
The alarm system is armed after locking
the vehicle with the SmartKey or
KEYLESS-GO*. The turn signal lamps flash
three times to indicate that the alarm sys-
tem is activated. The ‹ indicator lamp
in the central locking switch (
page 25)
begins to flash after arming the alarm sys-
tem.
iIf the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid sys-
tem (
page 225) provided Tele Aid
service was subscribed to and properly
activated, and that necessary cellular
service and GPS coverage are avail-
able.
iIf the turn signal lamps do not flash
three times, a door or the trunk lid may
not be properly closed.
Close the respective element and lock
the vehicle again.
86 Safety and SecurityAnti-theft systemsDisarming the alarm system
The alarm system is disarmed when you
unlock your vehicle with the SmartKey or
KEYLESS-GO*. The turn signal lamps flash
once to indicate that the alarm system is
deactivated.Canceling the alarm
To cancel the alarm:
With the SmartKey
Insert the SmartKey in the starter
switch.
or
Press the Œ or ‹ button on the
SmartKey.
With KEYLESS-GO*
Grasp the outside door handle.
or
Press the KEYLESS-GO start/stop but-
ton.
Tow-away alarm
Once the tow-away alarm is armed, a visual
and audible alarm will be triggered when
someone attempts to raise the vehicle.
iThe alarm system will rearm automati-
cally again after approximately 40 sec-
onds if no door was opened.
iThe tow-away protection alarm is trig-
gered, for example, if the vehicle is lift-
ed on one side.
If the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid sys-
tem (
page 225) provided Tele Aid
service was subscribed to and properly
activated, and that necessary cellular
service and GPS coverage are avail-
able.
223 Controls in detail
Useful features
You can take and place telephone calls us-
ing the í and ì buttons on the
steering wheel. To carry out other tele-
phone functions, use the control system
(page 152).
See separate instruction manual for in-
structions on how to operate the tele-
phone.
Tele Aid The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information.
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of 44 feet
(approximately 14 m) every second.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after switching on
the ignition and the message
Tele Aid
not activated
will appear in the multi-
function display for approximately
ten seconds.
If you have any questions regarding ac-
tivation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
224 Controls in detailUseful featuresShortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door un-
lock, and more.System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than ten seconds or do not come on). The
message
Tele Aid – Drive to workshop!
appears for approximately ten seconds in
the multifunction display.
iThe SOS button is located above the in-
side rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the Tele
Aid system may not function and if this
occurs, assistance must be summoned
by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button, and/or in
the Information button do not come on dur-
ing the system self-check, or if any of these
indicators remain illuminated continuously
in red and/or the message
Tele Aid -
Drive to workshop!
is displayed in the
multifunction display after the system
self-check, a malfunction in the system has
been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible
225 Controls in detail
Useful features
Emergency calls
An emergency call is initiated
automatically
following an accident in which the
emergency tensioning devices (ETDs)
or airbags have deployed
if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds, see “Anti-theft alarm sys-
tem” (
page 85) and
“Tow-away alarm” (
page 86)
An emergency call can also be initiated
manually by opening the cover next to the
inside rear view mirror labeled SOS, then
briefly pressing the button located under
the cover.
For more information, see “Initiating an
emergency call manually” (page 226).Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Emergency call –
Connecting call
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
Emergency call –
Call connected
appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
Tele Aid - Emergency call active
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenteriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the Re-
sponse Center.
227 Controls in detail
Useful features
Roadside Assistance button •
The Roadside Assistance button• is
located below the center armrest cover.
Press and hold the button (for longer
than two seconds)
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
Roadside as-
sistance – Connecting call
will ap-
pear in the multifunction display.
When the connection is established, the
message
Roadside assistance –
Call connected
appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio
system mutes and the message
Tele Aid
Roadside assistance call active
ap-
pears in the multifunction display.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and / or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.iThe indicator lamp in the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
switching on the ignition (together with
the SOS button and the Information
button¡).
See system self-check (
page 224) if
the indicator lamp does not come on in
red or stays on longer than approxi-
mately ten seconds.
228 Controls in detailUseful features
Information button ¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Info – Connecting call
will
appear in the multifunction display.
When the connection is established, the
message
Info – Call connected
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
Tele Aid – Info call active
appears in the multifunction display. Information regarding the operation of
your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Roadside assistance –
Call failed
appears in the multifunc-
tion display.
Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after switching on the
ignition (together with the SOS button
and the Roadside Assistance
button•).
See system self-check (
page 224) if
the indicator lamp does not come on in
red or stays on longer than approxi-
mately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and no voice connection to the
399 Technical terms
FSS
(F
lexible S
ervice S
ystem)
Service indicator in the multifunction
display that informs the driver when
the next vehicle maintenance service is
due.
Gear range
Number of gears which are available to
the automatic transmission for shifting.
The automatic gear shifting process
can be adapted to specific operating
conditions using the gear selector le-
ver.
GPS
(G
lobal P
ositioning S
ystem)
Satellite-based system for relaying
geographic location information to and
from vehicles equipped with special re-
ceivers. Employs CD digital maps for
navigation.Head-thorax airbag
Installed in the doors, these airbags
protect occupants during side impact
collisions exceeding a preset thresh-
old. Unlike normal side airbags,
head-thorax airbags are also designed
to provide protection for the head area.
Instrument cluster
The displays and indicator/warning
lamps in the driver’s field of vision, in-
cluding the tachometer, speedometer,
engine temperature and fuel gauge.
KEYLESS-GO*
System for entering and operating the
vehicle without the use of a key.
Kickdown
Depressing the accelerator past the
point of resistance shifts the transmis-
sion down to the lowest possible gear.
This very quickly accelerates the vehi-
cle and should not be used for normal
acceleration needs.Lock button
Button on the door which indicates
whether the door is locked or un-
locked. Pushing the lock button down
on an individual door from inside will
lock that door.
Memory function
Used to store three individual seat,
steering wheel and mirror positions for
each SmartKey or SmartKey with
KEYLESS-GO*.
MON
The Motor Octane Number for gasoline
as determined by a standardized
method. It is an indication of a gaso-
line's ability to resist undesired detona-
tion (knocking). The average of both
the MON (Motor Octane Number) and
RON (Research Octane Number) is
posted at the pump, also known as
ANTI-KNOCK INDEX.