2004 MERCEDES-BENZ ML350 remote control

176 Controls in detailUseful featuresWhen the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the MCS dis-
play. The Tele Aid system will transmit data
generating the vehicle identification num-
ber, model, color and location (subject to
availability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the MCS display.

Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and / or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable,


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iWhile the call is connected you can
change to navigation menu by pressing
NAVI button on the MCS unit.
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approx. ten seconds
during the system self-check after turn-
ing the key in the steering lock to
position2 (together with the SOS but-
ton and the Information button¡).
See system self-check (
page 172)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately ten seconds.

179 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and no
other key is available:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull
outside handle of the liftgate for mini-
mum of 20 seconds until the SOS but-
ton is flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the MCS
display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp on the correspond-
ing button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative, except
Roadside Assistance and Information
calls, which can also be terminated by
using the END button on the MCS unit.
iWhen a Tele Aid call has been initiated,
the MCS system audio is muted and
the selected mode (radio, tape or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. A pop-up
window will appear in the MCS display
to indicate that a Tele Aid call is in
progress.

180 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the MCS
display to indicate receipt of the door
unlock command.
Once the vehicle is unlocked, a
Response Center specialist will at-
tempt to establish voice contact with
the vehicle occupants.
If the outside liftgate handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pressing the outside
liftgate handle again.

181 Controls in detail
Useful features
Remote control integrated into the
overhead control panel1Hand-held remote control trans-
mitter (not part of the vehicle
equipment)
2Hand-held transmitter button
3,4,5 Signal transmitter button
6Indicator lamp
Warning!
G
Before programming the integrated remote
control to a garage door opener or gate op-
erator, make sure that people and objects
are out of the way of the device to prevent
potential harm or damage.
When programming a garage door opener,
the door moves up or down. When program-
ming a gate operator, the gate opens or
closes.
Do not use the integrated remote control
with any garage door opener that lacks safe-
ty stop and reverse features as required by
U.S. federal safety standards (this includes
any garage door opener model manufac-
tured before April 1, 1982). A garage door
that cannot detect an object - signaling the
door to stop and reverse - does not meet
current U.S. federal safety standards.
iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact your authorized
Mercedes-Benz Light Truck Center, or
call Mercedes-Benz Customer Assis-
tance Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.

182 Controls in detailUseful features
Programming or reprogramming the in-
tegrated remote control
Step 1:
Switch on ignition.
Step 2:

If you have previously programmed an
integrated signal transmitter button
and wish to retain its programming,
proceed to step 3. Otherwise, press
and hold the two outer signal transmit-
ter buttons3 and5 and release
them only when the indicator light be-
gins to flash after approximately 20
seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory. If you later wish to program a
second and / or third hand-held trans-
mitter to the remaining two signal
transmitter buttons, do not repeat this
step and begin directly with step 3.Step 3:

Hold the end of the hand-held remote
control transmitter1 of the device
you wish to train approximately 2 to
5 in (5 to12 cm) away from the surface
of the integrated remote control locat-
ed on the interior rear view mirror,
keeping the indicator lamp6 in view.
Step 4:

Using both hands, simultaneously
press the hand-held transmitter
button2 and the desired integrated
signal transmitter button (3, 4
or5). Do not release the buttons until
completing step 5.
The indicator lamp6 on the integrat-
ed remote control will flash, first slowly
and then rapidly.
iFor operation in the USA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.

185 Controls in detail
Useful features
Step 4:
Continue to press and hold the inte-
grated signal transmitter button (3,
4 or5) while you press and re-press
(“cycle”) your hand-held remote con-
trol transmitter1 every two seconds
until the frequency signal has been
learned. Upon successful training, the
indicator lamp6 will flash slowly and
then rapidly after several seconds.

Proceed with programming step 5 and
step 6 to complete.
Operation of remote control

Switch on ignition.

Select and press the appropriate inte-
grated signal transmitter button (3,
4or5 to activate the remote con-
trolled device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.Erasing the remote control memory

Switch on ignition.

Simultaneously hold down the signal
transmitter buttons3 and5, for ap-
proximately 20 seconds, or until the in-
dicator lamp6 f la shes ra pid ly. Do not
hold for longer than 30 seconds.
The codes of all three channels are
erased.Reprogramming a single integrated
signal transmitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:

Press and hold the desired signal trans-
mitter button (3, 4 or5). Do not re-
lease the button.

The indicator lamp will begin to flash af-
ter 20 seconds. Without releasing the
integrated signal transmitter button,
proceed with programming starting
with step 3.
iIf you sell your vehicle, erase the codes
of all three channels.

214 OperationAt the gas station
At the gas stationRefueling
The fuel filler flap is located on the
left-hand side of the vehicle towards the
rear. Locking / unlocking the vehicle with
the remote control automatically
locks / unlocks the fuel filler flap.1Fuel filler flap
2Fuel cap

Remove the key from the steering lock.

Open the fuel filler flap1 by pulling in
direction of the arrow.

Turn the fuel cap2 to the left and hold
on to it until possible pressure is re-
leased.

Take off the cap.

Only fill your tank until the filler nozzle
unit cuts out – do not top up or overfill.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious inju-
ry. Whenever you are around gasoline, avoid
inhaling fumes and skin contact, extinguish
all smoking materials. Never allow sparks,
flame or smoking materials near gasoline!
!The fuel filler cap is tethered to the fuel
filler neck. Do not drop the cap. It could
damage the vehicle paint finish.!To prevent damaging the lens of the
plastic tail lamp, make certain that no
gasoline comes into contact with it.Warning!
G
Overfilling of the fuel tank may create pres-
sure in the system which could cause a gas
discharge. This could cause the gas to spray
back out when removing the fuel pump noz-
zle, which could cause personal injury.

261 Practical hints
Unlocking / locking in an emergency
Unlocking / locking in an emergency
Unlocking the vehicle
Unlocking the driver’s door
If you are unable to unlock the driver’s
door using the remote control, open the
door using the key.
1Release button
Press release button1 on the remote
control.
The key folds out.2Unlocking
3Locking

Remove the protective cap from the
door lock.

Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left.
iUnlocking and opening the driver’s
door with the mechanical key will trig-
ger the anti-theft alarm system. To can-
cel the alarm, do one of the following:

Press buttonŒ or‹ on the
remote control.


Insert the key in the steering lock.