2004 MERCEDES-BENZ C320 display

197 Controls in detail
Audio system
Automatic repeat dialing (redial)
If a call cannot be connected, press
the
SND
key.
REDIAL
will appear on the display and re-
peated attempts to place the call will be
made for the next four minutes.
Selecting numbers directly from the
directory

Enter previously selected 3-digit
(1-999) number of the entry using
number keys4 toM.

Press the
RCL
key.
The telephone number stored under
that entry will be dialed.

Press the
SND
key.
The call will be made.Speed dialing

Input desired entry number using
number keys4 toM.
A maximum of two digits can be en-
tered.
If necessary, correct the last number
entered with the
CLR
key.

Press the
SND
key.
The telephone number stored under
that entry will be dialed. The number,
L
and the full entry number will be shown
in the display.Quick-dialing

Press one of the desired number
buttons4 toM longer than one
second.
The telephone number saved under
that number will be dialed.!Please be aware that button4
might already be reserved for an emer-
gency call number.

198 Controls in detailAudio systemEmergency call
Press button4 longer than one
second.

A call will be placed to the saved num-
ber (e.g. 911).
You can make an emergency call to an
emergency rescue station with a mobile
communications network.
The emergency call will be placed as long
as the corresponding mobile communica-
tions network is available. To do this,
switch the telephone on if this has not al-
ready been done.The call will also be placed even if the un-
lock code is not entered.
Emergency calls may not be possible with
all telephone networks or if certain net-
work services and/or telephone functions
are active. Check with your local network
operation company. It may take some time
to set up an emergency call.
To use this function you must ensure that
the number stored in memory location 1 is
the number to be dialed in case of emer-
gency.
If an emergency call cannot be connected,
the message
SYSTM BUSY
appears.Accepting an incoming call
Accepting an incoming call in telephone
mode
With an incoming call, a ringing tone can
be heard and the caller’s telephone num-
ber, or the name under which this tele-
phone number has been saved in the
telephone book, appears on the display. If
the caller’s number is not transmitted,
CALL
will appear in the display.

Press the
SND
key to accept call.
!Please be aware that the 911 emergen-
cy call system is a public service. Using
it without due cause is a criminal of-
fense.

199 Controls in detail
Audio system
Accepting an incoming call in cassette,
CD or radio mode
If the telephone is activated in the back-
ground (receiving symbol
S visible on dis-
play), the audio source is muted when a
call is received. The ringing tone is heard
and the caller’s telephone number or the
name under which this telephone number
has been saved in the telephone book ap-
pears on the display. If the caller’s number
is not transmitted,
CALL
appears in the dis-
play.

Press the
SND
key to accept the call.Muting a call
It is possible to mute a call; the caller is
then no longer able to hear you.
Mute on

Press the
MUT
key.
Mute off

Press the
MUT
key.
Terminating a call

Press the
END
key.
The current call is terminated.Call waiting
If you receive another call during an al-
ready active call, you can accept the sec-
ond call and switch between the two.
Accepting a second call

Press the
SND
key.
You are connected with the second
caller, the first call is muted.
Switching between the calls

Press the
SND
key.
Terminating the second call

Press the
END
key.
The current call will be terminated. You
are connected with the muted call
again.

223 Controls in detail
Useful features
Tele Aid* The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:

automatic and manual emergency


roadside assistance and


information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.

To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door
unlock, Info Services profile and more.
!The initial activation of the Tele Aid
system may only be performed by
completing the subscriber agreement
and placing an acquaintance call using
the SOS button. Failure to complete
either of these steps will result in a
system that is not activated. If the
system is not activated, the indicator
lamp in the SOS button stays on after
turning SmartKey in starter switch to
position2 and the message
TELE AID
EMERG. CALL – NOT ACTIVATED
will be
shown in the multifunction display for
approximately ten seconds.
If you have any questions regarding
activation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
iThe SOS button is located above the
interior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.

224 Controls in detailUseful featuresSystem self-check
Initially, after turning the SmartKey in
starter switch to position2, malfunctions
are detected and indicated (the indicator
lamps in the SOS button, the Roadside
Assistance button• and the Informa-
tion button¡ stay on longer than ten
seconds or do not come on). The message TELE AID MALFUNCTION – DRIVE TO
WORKSHOP!
appears for approximately ten
seconds in the multifunction display.Emergency calls
An emergency call is initiated
automatically


following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy.


if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm
system (
page 78) and tow-away
alarm (
page 79).
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled “SOS”,
then briefly pressing the button located
under the cover. See (
page 226) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message EMERGENCY CALL –
CONNECTING CALL
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or the message TELE AID MALFUNCTION – DRIVE TO
WORKSHOP!
is displayed in the multifunction
display after the system self-check, a mal-
function in the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.

225 Controls in detail
Useful features
EMERGENCY CALL – CALL CONNECTED

appears in the multifunction display. All in-
formation relevant to the emergency, such
as the location of the vehicle (determined
by the GPS satellite location system), vehi-
cle model, identification number and color
are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE

appears in the multifunction display. The
Response Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is
operational. Activation requires a
subscription for monitoring services,
connection and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response
centeriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
response center.
Warning!
G
If the indicator lamp in the SOS button is
illuminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
CALL FAILED appears in the multifunction
display for approximately ten seconds.
Should this occur, assistance must be
summoned by other means.

226 Controls in detailUseful featuresInitiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.

Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.

Wait for a voice connection to the
Response Center.

Close cover1 after the emergency
call is concluded.Roadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.

Press and hold button (for longer than
two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE
DIAGNOSIS – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS –
CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audio
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.

227 Controls in detail
Useful features
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and
actual vehicle data.Information button¡
Located below the center armrest cover is
the Information button¡.

Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of
cellular and GPS signals).
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 224)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS – CALL
FAILED
appears in the multifunction
display.
Roadside Assistance calls can be
terminated using the ìbutton on
the multifunction steering wheel.