2004 MERCEDES-BENZ C320 COUPE steering wheel

206 Controls in detailUseful featuresYou can take and place telephone calls us-
ing theí andì buttons on the
steering wheel. To carry out other tele-
phone functions, use the control system
(page 134).
See separate operating manual for instruc-
tions on how to use the telephone.
Tele Aid* The Tele Aid system
(T
elematic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:


automatic and manual emergency


roadside assistance and


information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.

To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approx. 44 feet (ap-
proximately 13.5 m) every second.Warning!
G
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle. Whether or not prohibited by law, for
safety reasons, the driver should not use the
cellular telephone while the vehicle is in mo-
tion.
Stop the vehicle in a safe location before an-
swering or placing a call.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning
SmartKey in starter switch to
position2 and the message
TELE AID
EMREG. CALL – NOT ACTIVATED
will be
shown in the multifunction display for
approx. ten seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).


211 Controls in detail
Useful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Center
or Mercedes-Benz USA products and ser-
vices is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after turning SmartKey
in the starter switch to position2 (to-
gether with the “SOS” button and the
Roadside Assistance button•).
See System self-check (
page 207)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.

212 Controls in detailUseful features
Upgrade signals
The Tele Aid system processes calls using
the following priority:

Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the respective
indicator lamp will stop flashing. The CO-
MAND* system operation will resume.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Center and have
the system checked or contact the Re-
sponse Center at 1-800-756-9018
(in the USA) or 1-888-923-8367
(in Canada) as soon as possible.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.

228 OperationDriving instructionsTire speed rating
Regardless of the tire speed rating, local
speed limits should be obeyed. Use pru-
dent driving speeds appropriate to prevail-
ing conditions.C 230 Kompressor (standard in U.S.A.;
optional in Canada), C 320
Your vehicle is factory equipped with
“W”-rated tires, which have a speed rating
of 168 mph (270 km / h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km / h).
C 230 Kompressor (standard in canada;
Canada only)
Your vehicle is factory equipped with
“H”-rated tires, which have a speed rating
of 130 mph (210 km / h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km / h).
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to positionN or,
in case of manual transmission declutch.
Try to keep the vehicle under control by
corrective steering action.
Warning!
G
Even when permitted by law, never operate
a vehicle at greater than the maximum
speed rating of the tires.
Exceeding the maximum speed for which
tires are rated can lead to sudden tire fail-
ure, causing loss of vehicle control and pos-
sibly resulting in an accident and/or
personal injury and possible death, for you
and for others.
iFor information on tire speed rating for
winter tires, see “Winter driving”
(page 247).
iFor information on driving with snow
chains, see “Snow chains”
(page 248).
Warning!
G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of loss of control.

238 OperationEngine compartmentChecking engine oil level with the
control system
When checking the oil level the vehicle
must

be parked on level ground


be at normal operating temperature


have been stationary for at least five
minutes with the engine turned off
To check the engine oil level via the
multifunction display, do the following:

Turn the SmartKey in the starter switch
to position2.
The standard display (
page 109) should
appear in the multifunction display.

Press buttonk orj on the
steering wheel until the following
message is seen in the multifunction
display:ENGINE OIL LEVEL
MEASURING NOW
MEASURE. CORRECT
ONLY IF VEH. LEVEL
One of the following messages will
subsequently appear in the indicator:

ENGINE OIL LEVEL
OK


ADD 1.0 Qt. TO
REACH MAX. OIL LEVEL!(Canada:
1.0 LITER
)


ADD 1.5 Qts. TO
REACH MAX. OIL LEVEL!(Canada:
1.5 LITERS
)


ADD 2.0 Qts. TO
REACH MAX. OIL LEVEL!(Canada:
2.0 LITERS
)

If necessary, add engine oil.
For adding engine oil, see (
page 239).
For more information on engine oil, see
“Technical data” section (
page 330).
Other display messages
If the SmartKey is not turned to position2
in the starter switch, the following
message will appear:
FOR ENGINE OIL LEVEL
SWITCH ON IGNITION!
Switch on the ignition.iIf you want to interrupt the checking
procedure, press thek orj
button on the multifunction steering
wheel.

250 OperationMaintenanceThe Mercedes-Benz Center will reset the
service indicator following a completed
service.Calling up the service indicator
Switch ignition on.
The standard display of the control sys-
tem appears (
page 109).

Press button k or j on the mul-
tifunction steering wheel until the FSS
indicator appears in the multifunction
display.
Resetting the service indicator
In the event that the service on your vehi-
cle is not carried out by an authorized
Mercedes-Benz Center, you can reset the
service indicator yourself.
Switch on ignition.
The standard display of the control sys-
tem appears (
page 109).

Press button k or j on the mul-
tifunction steering wheel until the FSS
indicator appears in the multifunction
display.

Press the reset button for about
four seconds.
This message appears in the multifunc-
tion display:SERVICE INTERVAL? RESET WITH R
BUTTON FOR 3 SEC.

To confirm, hold down the reset button
for about four seconds.
The service indicator now displays the
reset interval.
iIf the battery is disconnected, the days
of disconnection will not be included in
the count shown by the service indica-
tor. To arrive at the true service dead-
line, you will need to subtract these
days from the days shown in the ser-
vice indicator.
Do not confuse the service indicator
with the engine oil level indicator :.
iIf the service indicator was inadvertent-
ly reset, have a Mercedes-Benz Center
correct it.
Only reset if the proper service has
been performed. Resetting the system
without performing the proper service
as called for by the FSS will cause the
FSS to incorrectly determine the next
service interval which will result in en-
gine damage not covered by the
Mercedes-Benz Limited Warranty.

255 Operation
Vehicle care
Instrument cluster
Use a gentle dishwashing detergent or
mild detergent for delicate fabrics as a
washing solution. Wipe with a cloth moist-
ened in lukewarm solution. Do not use
scouring agents.
Steering wheel and gear selector lever
Wipe with a damp cloth and dry thoroughly
or clean with Mercedes-Benz approved
Leather Care.
Cup holder
Use a gentle dishwashing detergent or
mild detergent for delicate fabrics as a
washing solution. Wipe with a cloth moist-
ened in lukewarm solution. Do not use
scouring agents.Hard plastic trim items
Pour Mercedes-Benz approved Interior
Care onto soft lint-free cloth and apply
with light pressure.
Headliner and rear window shelf
Clean with soft bristle brush, or use a
dry-shampoo cleaner in case of excessive
dirt.Seat belts
The webbing must not be treated with
chemical cleaning agents. Use only clear,
lukewarm water and soap. Do not dry the
webbing at temperatures above 176°F
(80°C) or in direct sunlight.
Warning!
G
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.

258 Practical hintsWhat to do if …
What to do if …Lamps in instrument clusterGeneral information:
If a bulb in the instrument cluster fails to
come on during the bulb self-check when turning the SmartKey in the starter switch
to position2, have it checked and replaced
if necessary.Problem
Possible cause
Suggested solution
-
The yellow ABS malfunction
indicator lamp comes on while
driving.
The ABS has detected a malfunction and has
switched off. The BAS and the ESP are also
switched off (see messages in display).
The brake system is still functioning normally
but without the ABS available.

Continue driving with added caution.
Wheels may lock during hard braking,
reducing steering capability.

Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.
Failure to follow these instructions
increases the risk of an accident.

Read and observe messages in the
display (
page 264).
The charging voltage has fallen below ten
volts. The ABS has switched off.

When the voltage is above this value
again, the ABS is operational again.

If necessary, have the generator
(alternator) and battery checked.