2004 MERCEDES-BENZ C240 4MATIC WAGON towing

Contents
Practical hints................................. 273
What to do if … .................................. 274
Lamps in instrument cluster ........ 274
Lamp in center console................ 279
Messages in the display ............... 280
Where will I find ...? ........................... 300
First aid kit ................................... 300
Vehicle tool kit ............................. 300
Minispare wheel ........................... 302
Unlocking/locking in an emergency .. 305
Unlocking the vehicle ................... 305
Locking the vehicle ...................... 306
Changing batteries in
the SmartKey ............................... 306
Fuel filler flap ............................... 308
Manually unlocking the
transmission gear selector lever .. 308
Opening/closing in an emergency..... 309
Sliding/pop-up roof* ................... 309Replacing bulbs .................................. 310
Bulbs ............................................. 310
Replacing bulbs for front lamps .... 312
Side marker lamp bulb .................. 315
Replacing bulbs for rear lamps ..... 315
Replacing wiper blades....................... 317
Removing wiper blades ................. 317
Installing wiper blades .................. 317
Flat tire ............................................... 318
Preparing the vehicle .................... 318
Mounting the Minispare wheel...... 318
Battery................................................ 324
Disconnecting the battery............. 325
Removing the battery.................... 325
Charging and reinstalling
the battery .................................... 325
Reconnecting the battery.............. 326Jump starting...................................... 327
Towing the vehicle.............................. 329
Installing towing eye bolt .............. 332
Fuses.................................................. 333
Fuse box in
passenger compartment ............... 333
Fuse box in engine compartment . 333
Auxiliary fuse box in
cargo compartment ...................... 334

82 Safety and SecurityAnti-theft systemsArming tow-away alarm
When you lock your vehicle, the tow-away
alarm is automatically armed after about
30 seconds.
When you unlock your vehicle, the
tow-away protection disarms
automatically.
Disarming tow-away alarm
To prevent triggering the tow-away alarm,
switch off the tow-away alarm feature
before towing the vehicle, or when parking
on a surface subject to movement, such as
a ferry or auto train.The switch is located on the center
console.
1Tow-away alarm off switch
2Indicator lamp

Switch off the ignition and remove the
SmartKey.

Press upper switch position1.
Indicator lamp2 in switch comes on
briefly.

Exit and lock your vehicle with the
SmartKey.
The tow-away alarm remains disarmed
until you lock your vehicle again.
Canceling the alarm
To cancel the alarm:

Insert the SmartKey in the starter
switch.
or

Press theŒ or‹ button on the
SmartKey.
iYou cannot disarm the tow-away alarm
while the ignition is switched on.

89 Controls in detail
Locking and unlocking
For more information on towing the vehi-
cle, see “Towing the vehicle” (
page 329).
You can deactivate the automatic locking
using the control system, see “Setting au-
tomatic locking” (
page 131).
Locking and unlocking from the inside
You can lock or unlock the doors and the
tailgate from inside using the central lock-
ing switch. This can be useful, for example,
if you want to lock the vehicle before start-
ing to drive.
The fuel filler flap cannot be locked or un-
locked with the central locking switch.The switch is located in the center console.
Central locking switch1Locking
2Unlocking
Locking
Press upper switch position1 of
central locking switch.
If all doors are closed, the vehicle
locks.Unlocking

Press lower switch position2 of
central locking switch.
The vehicle unlocks.
Warning!
G
When leaving the vehicle, always remove the
SmartKey from the starter switch, take it
with you and lock the vehicle. Do not leave
children unattended in the vehicle, or with
access to an unlocked vehicle. Unsuper-
vised use of vehicle equipment may cause
an accident and/or serious personal injury.
iYou can open a locked door from the
inside. Open door only when conditions
are safe to do so.
If the vehicle was previously centrally
locked using the SmartKey, it will not
unlock using the central locking switch.
If the vehicle was previously locked
with the central locking switch

while in the selective remote con-
trol mode, only the door opened
from the inside is unlocked.


while in the global remote control
mode, the vehicle is unlocked
completely when a door is opened
from the inside.

215 Controls in detail
Useful features
Useful features
Interior storage spaces Glove box
1Glove box lid release
2Glove box
Opening the glove box

Pull lid release1.
The glove box lid opens downward.
Closing the glove box

Push lid up to close.Locking the glove box

Insert mechanical key (
page 305)
into the glove box lock and turn it to
position2.
Unlocking the glove box

Turn mechanical key (
page 305) in
the glove box lock to position1.
Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when stowing objects in the vehicle. Put lug-
gage or cargo in the cargo compartment if
possible. Do not pile luggage or cargo higher
than the seat backs.
Always use partition net when transporting
cargo. Partition net cannot secure hard or
heavy objects.
Parcel nets cannot secure hard or heavy ob-
jects.
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
an accident.
iPrior to closing the glove box, close the
compartment for glasses first.

226 Controls in detailUseful featuresRoadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold button (for longer than
two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE
DIAGNOSIS – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS –
CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audiosystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 223)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS –
CALL FAILED
appears in the
multifunction display.

273 Practical hints
What to do if …
Where will I find ...?
Unlocking/locking in an emergency
Opening/closing in an emergency
Replacing bulbs
Replacing wiper blades
Flat tire
Battery
Jump starting
Towing the vehicle
Fuses

301 Practical hints
Where will I find ...?
3Vehicle tool kit
The following is included:

Towing eye bolt


Wheel wrench


Alignment bolt


Vehicle jack


Wheel bolts


Special fuse puller


Spare fusesVehicle jackThe vehicle jack is located in the storage
compartment behind the left trim panel.
Storage position
Remove vehicle jack from its
compartment.

Push crank handle up.
Warning!
G
The jack is designed exclusively for jacking
up the vehicle at the jack take-up brackets
built into both sides of the vehicle. To help
avoid personal injury, use the jack only to lift
the vehicle during a wheel change. Never
get beneath the vehicle while it is supported
by the jack. Keep hands and feet away from
the area under the lifted vehicle. Always
firmly set parking brake and block wheels
before raising vehicle with jack.
Do not disengage parking brake while the
vehicle is raised. Be certain that the jack is
always vertical (plumb line) when in use,
especially on hills. Always try to use the jack
on level surface. Make sure the jack arm is
fully seated in the jack take-up bracket. Al-
ways lower the vehicle onto sufficient ca-
pacity jackstands before working under the
vehicle.

329 Practical hints
Towing the vehicle
Towing the vehicle
Mercedes-Benz recommends that the
vehicle be transported with all wheels off
the ground using flatbed or appropriate
wheel lift/dolly equipment. This method is
preferable to other types of towing.When circumstances do not permit the
recommended towing methods, the
vehicle may be towed with all wheels on
the ground or front wheels raised (except
vehicles with 4MATIC) only so far as
necessary to have the vehicle moved to a
safe location where the recommended
towing methods can be employed.
!Use flatbed or wheel lift/dolly equip-
ment with SmartKey in starter switch
turned to position0.
Do not tow with sling-type equipment.
Towing with sling-type equipment over
bumpy roads will damage radiator and
supports.
To prevent damage during transport,
do not tie down vehicle by its chassis or
suspension parts.
Switch off the tow-away alarm
(page 81) and deactivate the auto-
matic central locking (
page 131).
!Do not tow-start the vehicle.!Vehicles with 4MATIC:
Do not tow with one axle raised. Doing
so could damage the transfer case,
which is not covered by the
Mercedes-Benz Limited Warranty.
All wheels must be on or off the ground.
Observe instructions for towing the
vehicle with all wheels on the ground.
!If the vehicle is towed with the front
axle raised (not permissible for vehicles
with 4MATIC), the engine must be shut
off (SmartKey in starter switch
position0 or1). Otherwise the ESP will
immediately be engaged and will apply
the rear wheel brakes.
When towing the vehicle with all wheels
on the ground, the gear selector lever
must be in positionN and the
SmartKey must be in starter switch
position2.
When towing the vehicle with all wheels
on the ground or the front axle raised,
the vehicle may be towed only for
distances up to 30 miles (50 km) and
at a speed not to exceed 30 mph
(50 km/h).