2004 LINCOLN NAVIGATOR maintenance

If you smell exhaust fumes inside your vehicle, have your dealer
inspect your vehicle immediately. Do not drive if you smell
exhaust fumes.
Important ventilating information
If the engine is idling while the vehicle is stopped for a long period of
time, open the windows at least 2.5 cm (one inch) or adjust the heating
or air conditioning to bring in fresh air.
BRAKES
Your service brakes are self-adjusting. Refer to the scheduled
maintenance guide for scheduled maintenance.
Occasional brake noise is normal and often does not indicate a
performance concern with the vehicle ’ s brake system. In normal
operation, automotive brake systems may emit occasional or intermittent
squeal or groan noises when the brakes are applied. Such noises are
usually heard during the first few brake applications in the morning;
however, they may be heard at any time while braking and can be
aggravated by environmental conditions such as cold, heat, moisture,
road dust, salt or mud. If a “ metal-to-metal, ”“ continuous grinding ” or
“ continuous squeal ” sound is present while braking, the brake linings
may be worn-out and should be inspected by a qualified service
technician.
If you are driving down a long or steep hill, shift to a lower gear.
Do not apply your brakes continuously, as they may overheat
and become less effective.
Anti-lock brake system (ABS)
On ABS-equipped vehicles, a noise from the hydraulic pump motor and
pulsation in the pedal may be observed during ABS braking events. Pedal
pulsation coupled with noise while braking under panic conditions or on
loose gravel, bumps, wet or snowy roads is normal and indicates proper
functioning of the vehicle ’ s anti-lock brake system. The ABS performs a
self-check after you start the engine and begin to drive away. A brief
mechanical noise may be heard during this test. This is normal. If a
malfunction is found, the ABS warning light will come on. If the vehicle
has continuous vibration or shudder in the steering wheel while braking,
the vehicle should be inspected by a qualified service technician.
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called for. Avoid abrupt steering, acceleration or braking which could
result in an increased risk of loss of vehicle control, vehicle rollover
and/or personal injury. Use all available road surface to return the
vehicle to a safe direction of travel.
• In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
Vehicles with a higher center of gravity such as utility and
four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles are not
designed for cornering at speeds as high as passenger cars any more
than low-slung sports cars are designed to perform satisfactorily under
off-road conditions. Avoid sharp turns, excessive speed and abrupt
maneuvers in these vehicles. Failure to drive cautiously could result in
an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
• If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
Control Trac four – wheel drive system
When a four – wheel drive mode is selected, the Control Trac system uses
all four wheels to power the vehicle. This increases traction, enabling
you to drive over terrain and road conditions that a conventional
two-wheel drive vehicle cannot.
Power is supplied to all four wheels
through a transfer case. On
four – wheel drive vehicles, the
transfer case allows you to select
four – wheel drive when necessary.
Information on transfer case
operation and shifting procedures
can be found in this chapter.
Information on transfer case maintenance can be found in the
Maintenance and specifications chapter. You should become
thoroughly familiar with this information before you operate your vehicle.
Normal characteristics
On some four – wheel drive models, the initial shift from two-wheel drive
to four – wheel drive while the vehicle is moving can cause some
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Each day before you drive, check
your tires. If one looks lower than
the others, use a tire gauge to check
pressure of all tires, and adjust if
required. Check tire pressure with a
tire gauge every few weeks
(including spare). Safe operation
requires tires that are neither
underinflated nor a vehicle which is
overloaded.
Periodically inspect the tire treads and remove stones, nails, glass or
other objects that may be wedged in the tread grooves. Check for holes
or cuts that may permit air leakage from the tire and make necessary
repairs.
Inspect the tire side walls for cuts, bruises and other damage. If internal
damage to the tire is suspected, have the tire demounted and inspected
to determine whether it needs to be repaired or replaced.
Maintenance and Modifications
The suspension and steering systems on your vehicle have been designed
and tested to provide predictable performance whether loaded or empty
and durable load carrying capability. For this reason, Ford Motor
Company strongly recommends that you do not make modifications such
as adding or removing parts (such as lift kits or stabilizer bars) or by
using replacement parts not equivalent to the original factory equipment.
Any modifications to a vehicle that raise the center of gravity can make
it more likely the vehicle will roll over as a result of a loss of control.
Ford Motor Company recommends that caution be used with any vehicle
equipped with a high load or device (such as ladder racks or pickup box
cover).
Failure to maintain your vehicle properly may void the warranty, increase
your repair cost, reduce vehicle performance and operational capabilities
and adversely affect driver and passenger safety. Frequent inspection of
vehicle chassis components is recommended if the vehicle is subjected to
heavy off-road usage.
DRIVING THROUGH WATER
Do not drive quickly through standing water, especially if the depth is
unknown. Traction or brake capability may be limited and if the ignition
system gets wet, your engine may stall. Water may also enter your
engine ’ s air intake and severely damage your engine.
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Follow these guidelines to ensure safe towing:
• Stay within your vehicle ’ s load limits.
• Thoroughly prepare your vehicle for towing. Refer to Preparing to
tow in this chapter.
• Use extra caution when driving while trailer towing. Refer to Driving
while you tow in this chapter.
• Service your vehicle more frequently if you tow a trailer. Refer to the
severe duty schedule in the scheduled maintenance guide.
• Do not tow a trailer until your vehicle has been driven at least 800 km
(500 miles).
• Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
Trailer towing (standard equipment):
Your vehicle is equipped with a integrated trailer hitch and a Class I
(4-pin) trailer electrical connector. The 4-pin connector supplies power
to tail lamps, stop lamps, and turn lamps. See the trailer towing chart for
the trailer towing weight recommendation.
Trailer towing (optionally equipped trailer tow package):
The optional trailer tow package includes heavy duty trailer tow wiring.
Both a Class I (4-pin) and IV (7-pin) trailer electrical connector are
provided. Under the instrument panel a electrical connector is provided
for a customer supplied aftermarket electronic brake controller. For
installing a customer supplied electronic brake controller, a electrical
jumper harness and trailer tow electrical instructions are included with
the optional trailer tow package.
The kit containing a electrical jumper and trailer tow electrical
instructions may be purchased from any Ford, Lincoln, or Mercury
dealership (Part number 4L1Z-14A348-AA)
Note: Before towing a trailer, make sure the trailer brakes (if equipped)
and lamps are properly connected and functional. Electronic trailer
brakes (if equipped) refer to the instructions provided by the
aftermarket electronic brake controller manufacture for determining
trailer brake functionality.
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Driving while you tow
When towing a trailer:
• Turn off the speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
• Consult your local motor vehicle speed regulations for towing a trailer.
• To eliminate excessive shifting, use a lower gear. This will also assist
in transmission cooling. (For additional information, refer to the
Understanding the positions of the 4 – speed automatic
transmission section in this chapter.
• Anticipate stops and brake gradually.
• Do not exceed the GCWR rating or transmission damage may occur.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
• Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
• Allow more distance for stopping with a trailer attached.
• If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
• The trailer tongue weight should be 10 – 15% of the loaded trailer
weight.
• After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
• To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park).
• Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer ’ s wheels.
Launching or retrieving a boat
Disconnect the wiring to the trailer before backing the trailer
into the water. Reconnect the wiring to the trailer after the
trailer is removed from the water.
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In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
• Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
• an independent, third-party arbitration program for warranty disputes.
• available free to owners and lessees of qualifying Ford Motor Company
vehicles.
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The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
• a non-Ford product
• a non-Ford dealership
• sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle ’ s performance as
designed
• a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
• items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
• alleged personal injury/property damage claims
• cases currently in litigation
• vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
• vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer ’ s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
• Three consumer representatives
• A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
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from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
• The file number assigned to your application.
• The toll-free phone number of the DSB ’ s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
• Legible copies of all documents and maintenance or repair orders
relevant to the case.
• The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
• The date of repair(s) and mileage at the time of occurrence(s).
• The current mileage.
• The name of the dealer(s) who sold or serviced the vehicle.
• A brief description of your unresolved concern.
• A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
• The names (if known) of all the people you contacted at the
dealership(s).
• A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
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