2004 GMC YUKON service

Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle off
for service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GMC helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle ride to a destination up to
10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
7-8

Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obrtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
7-9

In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar, please check
the OnStar subscription service agreement or manual for
information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
7-11

Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-GMC-8782 (1-800-462-8782),
or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
7-12

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-13

Customer Assistance Information (cont.)
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps..................................3-17
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-25, 3-32
Delayed Locking.............................................2-10
Dinghy Towing................................................4-54
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-55
Dome Lamps.................................................3-20
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-12
Driver
Position, Safety Belt.....................................1-28
DRIVER DOOR AJAR.....................................3-71
Driver Information Center (DIC).........................3-58
DIC Operation and Displays..........................3-58
DIC Warnings and Messages........................3-70Driving
At Night.....................................................4-36
City...........................................................4-41
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-42
Hill and Mountain Roads..............................4-44
In Rain and on Wet Roads...........................4-38
Off-Road....................................................4-22
Winter........................................................4-46
Driving Across an Incline..................................4-33
Driving Downhill..............................................4-31
Driving in Mud, Sand, Snow or Ice....................4-34
Driving in Water..............................................4-35
Driving On Grades..........................................4-73
Driving on Off-Road Hills.................................4-28
Driving on Snow or Ice....................................4-47
Driving Through Deep Standing Water...............4-40
Driving Through Flowing Water.........................4-40
Driving Uphill..................................................4-29
Driving with a Trailer.......................................4-71
Dual Automatic Climate Control System.............3-27
Dual Climate Control System............................3-23
DVD
Cleaning the Video Screen..........................3-139
Distortion..................................................3-137
Rear Seat Entertainment System..................3-122
DVD Player..................................................3-123
5

EEasy Exit Seat...............................................2-65
Electrical System
Add-On Equipment.....................................5-113
Fuses and Circuit Breakers.........................5-113
Power Windows and Other Power Options.......5-113
Windshield Wiper Fuses.............................5-113
Emissions Inspection and Maintenance
Programs...................................................3-54
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-44
Check and Service Engine Soon Light............3-51
Coolant......................................................5-26
Coolant Heater............................................2-23
Coolant Temperature Gage...........................3-49
Engine Compartment Overview......................5-12
Exhaust.....................................................2-42
Fan Noise..................................................5-38
Oil .............................................................5-16
Overheating................................................5-29
Starting......................................................2-22
ENGINE COOLANT HOT.................................3-71
Engine Hour Meter Display...............................3-42
Engine Oil Additives........................................5-19
ENGINE OVERHEATED..................................3-72
Entertainment System
Cleaning the Video Screen..........................3-139
DVD Distortion..........................................3-137Entry Lighting.................................................3-19
Environmental Concerns..................................4-25
Erasing HomeLink®Buttons..............................2-58
Event Data Records (EDR)..............................7-10
Exit Lighting...................................................3-19
Express-Down Windows...................................2-16
Extender, Safety Belt.......................................1-44
Exterior Lamps...............................................3-15
F
Filter
Engine Air Cleaner......................................5-21
Finding a Program Type (PTY) Station
(RDS and XM™).......................3-85, 3-96, 3-112
Finding a Station..................3-79, 3-83, 3-94, 3-110
Finish Care..................................................5-107
Finish Damage.............................................5-109
Fixed Mast Antenna.......................................3-139
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-83
Flat Tire, Changing.........................................5-84
Fluid
Automatic Transmission................................5-23
Power Steering...........................................5-38
Windshield Washer......................................5-40
FM Stereo....................................................3-137
Fog Lamps....................................................3-18
6

M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month.................................. 6-9
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-14
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-74
Making Turns.................................................4-72
Malfunction Indicator Light................................3-51
Manual Seats................................................... 1-3
Manual Windows............................................2-16
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-64
Message
DIC Warnings and Messages........................3-70Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands)....................................................... 7-5
Mirrors
Automatic Dimming Rearview with Compass
and Temperature Display...........................2-46
Automatic Dimming Rearview with OnStar
®,
Compass and Temperature Display.............2-44
Manual Rearview Mirror................................2-43
Outside Automatic Dimming Mirror.................2-51
Outside Camper-Type Mirrors........................2-49
Outside Convex Mirror.................................2-52
Outside Curb View Assist Mirrors...................2-52
Outside Heated Mirrors................................2-52
Outside Manual Mirrors................................2-49
Outside Power Camper-Type.........................2-50
Outside Power Foldaway Mirrors....................2-50
Outside Power Mirrors..................................2-50
Model Reference................................................ vi
MyGMLink.com................................................ 7-3
N
New Vehicle Break-In......................................2-20
Normal Maintenance Replacement Parts............6-14
10