
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
• available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
• a non-Ford product
• a non-Ford dealership
• sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle ’s performance as
designed
• a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
• items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
• alleged personal injury/property damage claims
• cases currently in litigation
• vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
• vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer ’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Customer Assistance
160

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is available
from your dealer.
• Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “hot to the touch ”or during exposure to
strong, direct sunlight.
• Always use a clean sponge or carwash mitt with plenty of water for
best results.
• Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
• It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
• Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle ’s
paintwork and trim over time.
• Remove any exterior accessories, such as antennas, before entering a
car wash.
• Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
• If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
• Wash the vehicle first.
• Do not use waxes that contain abrasives.
• Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray ”or stain the parts over time.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Cleaning
Cleaning
167

PAINT CHIPS
Your dealer has touch-up paint and sprays to match your vehicle’s color.
Take your color code (printed on a sticker in the driver ’s door jam) to
your dealer to ensure you get the correct color.
• Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
• Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
• Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37 –A),
which is available from your dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or
covers.
• Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
• To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
• Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
• Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean.
• Cover the highlighted areas to prevent water damage when cleaning
the engine.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Cleaning
168

INSTRUMENT PANEL AND CLUSTER LENS
Clean the instrument panel with a damp cloth, then dry with a dry cloth.
•Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
• Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the interior painted
surfaces.
INTERIOR
For fabric, carpets, cloth seats and safety belts:
• Remove dust and loose dirt with a vacuum cleaner.
• Remove light stains and soil with Motorcraft Extra Strength
Upholstery Cleaner (ZC-41).
• If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14).
• Never saturate the seat covers with cleaning solution.
• Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Do not use cleaning solvents, bleach or dye on the vehicle ’s
seatbelts, as these actions may weaken the belt webbing.
LEATHER SEATS (IF EQUIPPED)
Your leather seating surfaces have a clear, protective coating over the
leather.
• To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11 –A). Dry the area with a soft cloth.
• To help maintain its resiliency and color, use the Motorcraft Deluxe
Leather Care Kit (ZC-11 –D), available from your authorized dealer.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Cleaning
171

•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating.
Note: In some instances, color or dye transfer can occur when wet
clothing comes in contact with leather upholstery. If this occurs, the
leather should be cleaned immediately to avoid permanent staining.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS
Your Ford, Lincoln or Mercury dealer has many quality products available
to clean your vehicle and protect its finishes. These quality products
have been specifically engineered to fulfill your automotive needs; they
are custom designed to complement the style and appearance of your
vehicle. Each product is made from high quality materials that meet or
exceed rigid specifications. For best results, use the following products
or products of equivalent quality:
Motorcraft Custom Clearcoat Polish (ZC –8 –A)
Motorcraft Custom Vinyl Protectant (not available in Canada) (ZC-40 –A)
Motorcraft Vinyl Cleaner (Canada only) (CXC-93)
Motorcraft Vinyl Conditioner (Canada only) (CXC-94)
Motorcraft Deluxe Leather and Vinyl Cleaner (not available in Canada)
(ZC-11 –A)
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Extra Strength Upholstery Cleaner (not available in Canada)
(ZC-41)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Wheel and Tire Cleaner (ZC-37 –A)
Motorcraft Dash and Vinyl Cleaner (ZC-38 –A)
Motorcraft Car Care Kit (ZC-26)
Ford Premium Car Wash Concentrate (F2SZ-19523 –WC)
Motorcraft Carlite Glass Cleaner (Canada only) (CXC-100)
Motorcraft Spot and Stain Remover (ZC-14)
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Cleaning
172

6. Replace the cap. Turn until tightly installed. (Cap must be tightly
installed to prevent coolant loss.)
After any coolant has been added, check the coolant concentration, refer
toChecking Engine Coolant section. If the concentration is not 50/50
(protection to –34 °F/ –36 °C), drain some coolant and adjust the
concentration. It may take several drains and additions to obtain a 50/50
coolant concentration.
Whenever coolant has been added, the coolant level in the coolant
reservoir should be checked the next few times you drive the vehicle. If
necessary, add enough 50/50 concentration of engine coolant and
distilled water to bring the liquid level to the proper level.
If you have to add more than 1.0 liter (1.0 quart) of engine coolant per
month, have your dealer check the engine cooling system. Your cooling
system may have a leak. Operating an engine with a low level of coolant
can result in engine overheating and possible engine damage.
Recycled engine coolant
Ford Motor Company does NOT recommend the use of recycled engine
coolant in vehicles originally equipped with Motorcraft Premium Gold
Engine Coolant since a Ford-approved recycling process is not yet
available.
Used engine coolant should be disposed of in an appropriate
manner. Follow your community ’s regulations and standards for recycling
and disposing of automotive fluids.
Coolant refill capacity
To find out how much fluid your vehicle ’s cooling system can hold, refer
to Refill capacities in this chapter.
Fill your engine coolant reservoir as outlined in Adding engine coolant
in this chapter.
Severe climates
If you drive in extremely cold climates (less than –36 °C[ –34 °F]):
• It may be necessary to increase the coolant concentration
above 50%.
• NEVER increase the coolant concentration above 60%.
• Increased engine coolant concentrations above 60% will
decrease the overheat protection characteristics of the engine
coolant and may cause engine damage.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Maintenance and Specifications
192

clothing and wash skin thoroughly with soap and water. Repeated or
prolonged skin contact with fuel liquid or vapor causes skin irritation.
• Be particularly careful if you are taking “Antabuse ”or other forms of
disulfiram for the treatment of alcoholism. Breathing gasoline vapors,
or skin contact could cause an adverse reaction. In sensitive
individuals, serious personal injury or sickness may result. If fuel is
splashed on the skin, promptly wash skin thoroughly with soap and
water. Consult a physician immediately if you experience an adverse
reaction.
When refueling always shut the engine off and never allow
sparks or open flames near the filler neck. Never smoke while
refueling. Fuel vapor is extremely hazardous under certain conditions.
Care should be taken to avoid inhaling excess fumes.
The flow of fuel through a fuel pump nozzle can produce static
electricity, which can cause a fire if fuel is pumped into an
ungrounded fuel container.
Use the following guidelines to avoid static build-up when filling an
ungrounded fuel container:
• Place approved fuel container on the ground.
• DO NOT fill a fuel container while it is in the vehicle (including the
cargo area).
• Keep the fuel pump nozzle in contact with the fuel container while
filling.
• DO NOT use a device that would hold the fuel pump handle in the fill
position.
Fuel Filler Cap
Your vehicle is equipped with a 1/4 turn fuel filler cap, which requires
the handle to be rotated 1/4 of a turn for removal or installation.
When fueling your vehicle:
1. Turn the engine off.
2. Carefully turn the fuel filler cap counterclockwise 1/4 of a turn until it
releases from the fuel filler pipe.
3. Carefully hang the cap from the tether.
4. To install the cap, place the cap into the filler pipe and rotate until
you hear at least 3 “clicks ”.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Maintenance and Specifications
196

Splash guards
Step bars
Tonneau covers
Truck caps
Wheels
Interior style
Cell phone holders
Consoles
Electrochromatic compass/temperature interior mirrors
Floor mats
Interior trim kits
Leather wrapped steering wheels
Scuff plates
Speed control
Lifestyle
Bedliners and bedmats
Bed tents
Bike racks
Cargo organization and management
Diamond plate accessories
Engine block heaters and blankets
Rear seat entertainment systems
Toolboxes
Towing mirrors
TracRac and accessories
Trailer hitches, wiring harnesses and accessories
2004 Ranger(ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Accessories
237