2004 DODGE NEON SRT service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many dealers you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
184 IF YOU NEED CONSUMER ASSISTANCE

Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
186 IF YOU NEED CONSUMER ASSISTANCE

MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 187
9

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students andtechnicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1±800±890±4038 (U.S.)or1±800±387±1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.com
188 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire's ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.
IF YOU NEED CONSUMER ASSISTANCE 189
9

Catalytic Converter..................... 141
CD Changer.........................72,73
CD Player...........................69,71
Center High Mounted Stop Light........... 164
Chains, Tire........................... 111
Changing A Flat Tire.................... 122
Charging System Light................... 65
Child Restraint......................... 35
Child Safety Locks....................... 14
Circuit Breakers.....................160,161
Cleaning
Glass.............................. 159
Headlights.......................... 159
Climate Control......................... 78
Clock................................. 68
Compact Disc Maintenance................ 77
Compact Spare Tire..................... 107
Console............................... 58
Contract, Service....................... 186
Cool Down, Turbo....................... 89
Coolant...........................149,166
Cooling System........................ 148
Adding Coolant (Antifreeze)............. 150Coolant Level.....................148,150
Disposal of Used Coolant............... 149
Drain, Flush, and Refill................. 148
Inspection........................... 150
Points to Remember................150,151
Pressure Cap........................ 150
Rubber and Plastic Components.......... 152
Selection of Coolant................... 149
Corrosion Protection.................... 155
Crankcase Emission Control System......... 142
Cup Holder............................ 58
Customer Assistance.................... 184
Daytime Running Lights.................. 54
Dealer Service......................... 136
Defroster, Rear Window................... 83
Defroster, Windshield..................44,79
Dimmer Control........................ 53
Dimmer Switch, Headlight................. 55
Disposal
Engine Oil.......................... 140
Door Locks............................ 12
Door Locks, Automatic................... 13
INDEX 193
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Maintenance Procedures.................. 136
Maintenance Schedule
Schedule9A9......................... 178
Schedule9B9......................... 171
Maintenance Schedules.................. 168
Malfunction Indicator Light.............66,134
Manual, Service........................ 188
Manual Transaxle..................87,90,155
Fluid Level Check..................... 155
Frequency of Fluid Change.............. 155
Lubricant Selection.................... 155
Master Cylinder........................ 154
Mirrors............................... 47
Electric Remote....................... 48
Outside............................. 47
Rearview............................ 47
Modifications/Alterations, Vehicle............ 6
Mopar Parts........................136,187
Multi-Function Control Lever.............53,55
Occupant Restraints...................... 19
Odometer
Trip ................................ 66Oil, Engine........................... 137
Change Interval...................... 138
Checking........................... 137
Disposal............................ 140
Filter.............................. 140
Identification Logo.................... 139
Materials Added to.................... 139
Quality............................. 139
Recommendation..................... 138
Synthetic........................... 139
Oil Pressure Light....................... 64
Onboard Diagnostic System............... 134
Operator Manuals........................ 4
Outside Air Intake....................... 82
Overheating, Engine..................... 120
Owner's Manual......................4,188
Paint Care............................ 155
Panic Alarm........................... 17
Parking Brake.......................... 92
Passing Light........................... 55
Pets.................................. 42
Placard, Tire and Loading Information....... 100
INDEX 197
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Security Alarm......................... 65
Sentry Key............................. 9
Service Assistance...................... 184
Service Contract........................ 186
Service Manuals........................ 188
Setting the Clock........................ 68
Shift Speeds............................ 91
Shift Speeds, Manual Transaxle............. 91
Shoulder Belt Upper Anchorage............. 24
Side Airbag............................ 34
Side Window Demisters................... 82
Slippery Surfaces, Driving On............. 128
Snow Chains.......................... 111
Snow Tires............................ 111
Spark Plugs........................... 140
Speedometer........................... 64
Starting............................... 87
Engine Fails to Start.................... 88
Steering
Power.............................. 95
Tilt Column.......................... 57
Wheel Lock.......................... 12
Storage, Vehicle........................ 161Supplemental Restraint System - Airbag....... 27
Synthetic Engine Oil..................... 139
Tachometer............................ 64
Temperature Gauge, Engine Coolant.......67,121
Tilt Steering Column..................... 57
Tire and Loading Information Placard....... 100
Tire Markings.......................... 96
Tire Safety Information................... 96
Tires ...........................44,104,189
Alignment.......................... 110
Chains............................. 111
Changing........................... 122
Compact Spare....................... 107
High Speed......................... 106
Inflation Pressures.................... 105
Jacking............................. 122
Load Capacity....................100,101
Quality Grading...................... 189
Radial............................. 107
Replacement......................... 109
Rotation............................ 112
Safety.............................. 104
INDEX 199
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