This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.
IF YOU NEED CONSUMER ASSISTANCE 281
9
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
282 IF YOU NEED CONSUMER ASSISTANCE
MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. ofTransportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
284 IF YOU NEED CONSUMER ASSISTANCE
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1±800±890±4038 (U.S.)or1±800±387±1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.comor
www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 285
9
Compact Disc Maintenance............... 132
Compact Disc Player.................106,110
Compact Spare Tire..................... 178
Compass.............................. 79
Compass Calibration...................79,80
Computer, Trip/Travel.................... 77
Console, Floor.......................... 88
Console, Overhead....................... 76
Contract, Service....................... 282
Converter, Catalytic..................... 189
Coolant Pressure Cap.................... 240
Cooling System.....................237,240
Adding Coolant (Antifreeze)............. 239
Coolant Capacity..................... 258
Coolant Level........................ 240
Disposal of Used Coolant............... 238
Drain, Flush, and Refill................. 238
Inspection........................... 237
Points to Remember................... 241
Radiator Cap........................ 240
Selection of Coolant.............238,258,259
Temperature Gauge.................... 99
Cruise Control.......................... 74Cruise Light........................... 104
Cup Holder............................ 89
Customer Assistance.................... 280
Daytime Running Lights.................. 69
Dealer Service......................... 225
Defroster, Rear Window.................. 140
Defroster, Windshield...............54,133,136
Delay Wipers........................... 71
Diagnostic System, Onboard............... 223
Differential, Limited-Slip................. 162
Dimmer Switch, Headlight................ 100
Dipsticks
Automatic Transmission................ 245
Oil (Engine)......................... 226
Power Steering....................... 234
Disabled Vehicle Towing................. 217
Disc Brakes........................... 243
Disposal
Used Coolant........................ 238
Door Ajar............................ 103
Door Locks..........................13,14
Door Opener, Garage..................... 81
290 INDEX
Lap/Shoulder Belts...................... 25
LATCH
(Lower Anchors and Tether for CHildren).... 42
Lead Free Gasoline...................... 184
Lights..............................54,67
Airbag...........................38,102
Anti-Lock Warning.................... 102
Back-Up............................ 256
Brake Warning....................... 101
Bulb Replacement..................... 254
Cargo ............................... 70
Center Mounted Stop.................. 257
Check Gauges........................ 101
Courtesy/Reading..................... 76
Cruise............................. 104
Daytime Running...................... 69
Fog .............................69,257
Hazard Warning Flasher................ 208
Headlights........................... 68
High Beam........................... 71
Instrument Cluster...................97,99
Intensity Control...................... 68
Interior...........................67,76License............................. 257
Lights On Reminder.................... 69
Low Fuel........................... 102
Low Washer Fluid.................... 101
Malfunction Indicator.................. 103
Park............................... 256
Passing............................. 70
Seat Belt Reminder.................... 101
Service..........................254,255
Transmission Warning.................. 102
Turn Signal........................70,256
Upshift Indicator...................99,151
Warning (Instrument Cluster Description).... 99
Washer Fluid........................ 101
Limited-Slip Differential.................. 162
Load Limits........................... 191
Loading Vehicle.....................191,194
Tires ............................... 172
Locks................................ 13
Child Protection....................... 16
Door............................... 13
Ignition............................. 11
Keys................................ 9
294 INDEX
Power Door.......................... 14
Lower Anchors and Tether for CHildren
(LATCH)............................ 42
Lubricating Oil........................ 248
Lubrication, Body....................... 235
Lug Nuts............................. 213
Lumbar Support........................ 63
Maintenance.......................... 226
Maintenance Free Battery................. 232
Maintenance Procedures.................. 226
Maintenance Schedule................... 263
Schedule9A9......................... 274
Schedule9B9......................... 265
Malfunction Indicator Light............103,224
Manual, Service........................ 284
Manual Transmission..............144,150,245
Fluid Level Check..................... 245
Lubricant Selection.................245,260
Shift Speeds......................... 151
Mirrors............................... 58
Automatic Dimming.................... 59
Electric Powered....................... 60Outside............................. 59
Rearview............................ 58
Modifications/Alterations, Vehicle............ 5
Mopar Parts........................225,284
Multi-Function Control Lever............... 70
New Vehicle Break-In Period............... 52
Occupant Restraints...................... 24
Odometer............................ 103
Trip ............................... 103
Oil, Engine.........................226,259
Capacity............................ 258
Change Interval...................... 227
Dipstick............................ 226
Disposal............................ 229
Filter...........................229,259
Filter Disposal....................... 229
Identification Logo.................... 228
Materials Added to.................... 229
Pressure Gauge....................... 100
Recommendation..................228,258
Synthetic........................... 229
INDEX 295
10
Shifting out of Transfer Case Neutral (N) . . . 204
Reformulated Gasoline................... 184
Refrigerant............................ 234
Release, Hood.......................... 66
Remote Keyless Entry.................... 17
Remote Sound System Controls............ 130
Replacement Tires...................... 180
Reporting Safety Defects................. 284
Restraints, Child......................38,45
Restraints, Occupant..................... 24
Rocking Vehicle When Stuck.............. 167
Rotation, Tires......................183,264
Safety Checks Inside Vehicle............... 54
Safety Checks Outside Vehicle.............. 54
Safety Defects, Reporting................. 284
Safety Information, Tire.................. 167
Safety Tips............................. 53
Schedule, Maintenance................... 263
Seat Belt Maintenance................... 252
Seat Belts............................24,25
And Pregnant Women.................. 30
Child Restraint......................38,52Extender............................ 31
Front Seat............................ 25
Inspection........................... 54
Reminder........................... 101
Seats................................. 61
Adjustment.......................... 61
Bench............................... 63
Easy Entry........................... 64
Lumbar Support....................... 63
Reclining............................ 62
Security Alarm.......................21,102
Selection of Coolant..................... 259
Selection of Oil........................ 228
Self-Adjusting Brakes.................... 243
Sentry Key............................. 9
Service and Maintenance..............262,263
Service Assistance...................... 280
Service Contract........................ 282
Service Manuals........................ 284
Setting the Clock....................... 105
Shift Speeds, Manual Transmission.......... 151
Shifting.............................. 146
Manual Transmission.................. 150
INDEX 297
10