2004 CHRYSLER TOWN AND COUNTRY Warranty Booklet

2004 Passenger Car, Minivan & Pacifica9
CORROSION WARRANTY
CORROSION W
ARRANTY
For 3 years, regardless of distance driven , your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused
by corrosion up to 5 years or 160,000 kilometres , whichever occurs
first. An outer body panel is a sheet metal panel which can be seenwhile walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion.
Cosmetic or surface corrosion (resulting from stone chips orscratches in the paint, for example) will not be repaired underthis warranty.
If collision damage is obviously neglected and allowed to worsen
until a hole develops, this warranty will not cover the repair.
C OLLISION DAMAGE
If your vehicle is damaged in an accident and needs sheet metal repair or replacement, be sure the body shop uses only genuineDaimlerChrysler parts and applies anti-corrosion materials to theparts repaired or replaced. Your Corrosion Warranty does notcover replacement parts not supplied by DaimlerChrysler, or anydamage which is caused by the use of non-DaimlerChryslerreplacement parts. See also What Is Not Covered on page 12.
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2004 Passenger Car, Minivan & Pacifica
10
EMISSION WARRANTIES
EMISSION W
ARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was designed, built and equipped to conform at the time of sale withapplicable federal and provincial emissions standards, and that thevehicle is at the time of sale free from defects in material andworkmanship which would cause it to fail to conform to theapplicable emission standards within the warranty periods specified.A covered defect is one which causes your vehicle to fail to meetapplicable emission-control regulations.
To keep your vehicle operating properly and in conformance
with emission regulations, see the ÒScheduled MaintenanceÓinstructions in your OwnerÕs Manual and herein. OnlyDaimlerChrysler parts should be used for maintenance andrepair of your vehicleÕs emission-control systems. You should keep any receipts for maintenance service and pass
them on to the next owner of your vehicle, in case questions ariseconcerning maintenance. DaimlerChrysler Canada has the right todeny warranty coverage if your vehicle has not been properlymaintained, or if repairs are needed because parts other thanDaimlerChrysler parts were used; however, denial will not be basedon the lack of maintenance records alone.
Warranty service must be performed by an authorized
Chrysler dealer.
If emergency warranty service is required and an authorized
dealer is not available, contact DaimlerChrysler Canada CustomerAssistance (page 18) and request emission warranty service help.
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2004 Passenger Car, Minivan & Pacifica11
EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT W
ARRANTY
The 3/60 basic warranty covers all emission-control components for 3 years or 60,000 km, whichever occurs first.The Emission Defect Warranty provides longer coverage forspecified components.
The Defect Warranty covers the following major emission-
control parts, if so equipped, for 8 years or 130,000kilometres,
whichever occurs first: ¥ catalytic converter
¥ powertrain control module.
EMISSION PERFORMANCE W ARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3855 kg (8,500 lb.).
For 2 years or 40,000 kilometres , whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to pass an approved provincial Inspection/Maintenance (I/M)programÕs emissions test, but only if: ¥ your vehicle failed an approved provincial I/M emissions test; and
¥ your vehicle was properly maintained and operated until it failed the test; and
¥ warranty service is required in order for your vehicle to pass theprovincial I/M test.
Provincial test fees, if any, are not covered by this warranty. H OW TOGET SERVICE UNDER THISWARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty period, take it to an authorizedChrysler or Dodge dealer as soon as possible. Give the servicerepresentative the printout that shows your vehicle failed the test. Ifpossible, bring all service receipts, maintenance logs and records toprove that your vehicle has been properly maintained.
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2004 Passenger Car, Minivan & Pacifica
12
WHAT IS NOT COVERED
WHA
T IS NOT COVERED
DAMAGE FROMMISUSE ORACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence, objects striking your vehicle,carrying corrosive materials (such as chemicals, acids andfertilizers), misuse (such as driving over curbs, overloading,spinning wheels, etc.), racing or participating in a racing event,improper disconnection of components, modifying the exhaustsystem, tampering or making adjustments which do not complywith DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties. D AMAGE FROMTHEENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements, or repairs required due toairborne fallout, acid rain, chemicals, tree sap, insects, bird or insectdroppings, salt, sand, gravel, road hazards, hail, windstorms,lightning, floods or any other event of nature. Road salt, car washes, scuffs and scratches, and everyday
abrasion from sand and dirt can affect the appearance of a vehicleÕs wheels (steel, chrome and aluminum) and other undercarriageparts. Some surface corrosion with use is normal; it is not a defectand is not covered by any warranty. N ORMAL MAINTENANCE ANDWEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter changes, generallubrication, tire rotation, engine tune-ups and replacing sparkplugs. Required maintenance services are described in detail inyour OwnerÕs Manual and herein. The warranties also do notcover light bulbs and fuses, worn wiper blades, clutch discs, brakerotors, pads, linings or drums, windshield and rear window,wheel alignment and wheel balancing (unless they are defective,
see page 7).
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2004 Passenger Car, Minivan & Pacifica13
WHAT IS NOT COVERED
D
AMAGE FROMIMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of maintenance, use of contaminatedor dirty fuels or failure to use the proper fuels and lubricantsrecommended in the OwnerÕs Manual and herein. E XTRA EXPENSES
The warranties in this booklet do not cover incidental or con -
sequential damages such as loss of use of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car,overnight accommodation, loss or damage to your personalproperty, commercial loss, loss of income, etc.N ON -DAIMLERCHR YSLERMODIFICA TIONS
The warranties in this booklet do not cover repairs required because of non-DaimlerChrysler modifications, installation ofspecial equipment or accessories, or use of special materials, fuelsor additives. This includes special bodies, body conversions, fuelsystem conversions, trailer hitches, window tints, sunroofs, theftalarms, etc. Non-DaimlerChrysler modifications do not bythemselves void your warranty, but they are not covered byyour warranty.
N ON -DAIMLERCHR YSLERPAR TS
The warranties in this booklet do not cover parts, equipment,materials or additives not supplied by DaimlerChrysler or notcertified for use on your vehicle. Performance and racing parts areconsidered to be non-DaimlerChrysler parts.
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2004 Passenger Car, Minivan & Pacifica14
WHAT IS NOT COVERED
EXPOR TEDVEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE IFIT IS SOLD IN OR REGISTERED IN COUNTRIES OTHERTHAN CANADA. This policy does not apply to vehicles that have received authorization for export from DaimlerChrysler Canada. Dealersmay not give authorization for export. You should consult anauthorized dealer to determine this vehicleÕs warranty coverageif you have any questions. This policy does not apply to vehicles registered to Canadian government officials or military personnel on assignmentoutside of Canada. (See also page 15.) T
OT AL LOSS ANDSALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being declared to be a total loss, or isotherwise designated as Òsalvage,Ó Òscrap,Ó ÒrebuiltÓ or words ofsimilar impact will no longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without
notice if it learns that a vehicle is ineligible for coverage for any ofthese reasons. R ESTRICTED WARRANTY
DaimlerChrysler Canada may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if it is abused orneglected and the abuse or neglect interferes with the properfunctioning of the vehicle. If the warranty is restricted, coveragemay be denied or subject to approval by DaimlerChrysler Canadabefore repairs are performed.
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2004 Passenger Car, Minivan & Pacifica15
HOW TO GET SERVICE
HOW TO GET SER
VICE
IN CANADA :
Warranty service must be done by an authorized Chrysler or Dodge dealer. If you move or are travelling in Canada, warranty service may berequested from any authorized DaimlerChrysler dealer, but preferablyone who sells the same Chrysler or Dodge brand vehicle as yours. I N THE UNITED STA TES (INCLUDING U.S. POSSESSIONS AND
TERRITORIES ) AND MEXICO :
If you are travelling temporarily in the United States or Mexico, and your vehicle remains registered in Canada, your DaimlerChryslerCanada warranty will still apply. Service may be requested at anyauthorized Chrysler or Dodge dealership.
I N AFOREIGN COUNTRYOUTSIDE OFNOR TH AMERICA :
If you are travelling temporarily outside of North America, and your vehicle remains registered in Canada, you should take your vehicle to an authorized Chrysler or Dodge dealer. If the authorized
dealership charges you for repairs which you feel should be coveredunder your warranty, please get a detailed receipt for the work done. When your vehicle returns to Canada, contact the DaimlerChryslerCanada Customer Assistance Centre (page 18) for reimbursementconsideration. Reimbursement will not be considered if the vehicledoes not return to Canada. I
F YOU MOVE :
If you move to another country, be sure to contact DaimlerChrysler Canada Customer Assistance (page 18) and the customs departmentof the destination country before you move. Vehicle importationrules vary considerably from country to country. You may berequired to present documentation of your move to DaimlerChryslerCanada in order to continue your warranty coverage. You may alsobe required to obtain documentation from DaimlerChrysler Canadain order to register your vehicle in your new country. N OTICE :
If your vehicle is registered outside of Canada, and you have not followed the procedure set out above, your vehicle will no longer beeligible for warranty coverage of any kind. (Vehicles registered toCanadian government officials or military personnel on assignmentoutside of Canada will continue to be covered by the basic warranty.)
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2004 Passenger Car, Minivan & Pacifica
16
OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
O
PTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most new vehicles, to cover repair costs beyond your vehicleÕswarranty. Protection is available for almost every operating part ofyour vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuineDaimlerChrysler service contract. We are notresponsible for
other companiesÕ contracts. See page 24 for details on available Service Contracts. A PPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and corrected during new-vehicleinspection. For your protection, if you find any such defect ordamage, you should tell your Selling Dealer immediately, because ifthe problem worsens due to use and exposure, repairs will not becovered by any warranty. P
RODUCTION CHANGES
DaimlerChrysler Canada and its dealers reserve the right to make changes in vehicles built and/or sold at any time without incurringany obligations to make the same or similar changes on vehicleswhich were built and/or sold previously. E XCHANGE PAR TS
To reduce the amount of time your vehicle is out of service due to repairs, DaimlerChrysler may offer exchange service on some parts. Mopar or Autopar ¨brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meetDaimlerChrysler standards and are warranted the same as newparts. Examples of parts that may be serviced by exchange includeengines, transmissions, instrument clusters, radios, tape and CDplayers, speedometers and various electronic modules.
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