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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2003 vehicles which have a 3-year or 60,000- kilometre
basic warranty and a 7-year or 115,000- kilometrepowertrain
warranty. Eligible vehicles must be registered in Canada and arecovered for 7 years or 115,000 kilometres, whichever occurs first,from the vehicleÕs warranty start date. Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are covered for roadsideassistance for 3 years or 60,000 kilometresonly (whichever occurs
first). Roadside Assistance service will be provided to the owner ordriver of an eligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle willbe towed to the nearest re-fueling centre. In these instances, the costof fuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 yearsor 115,000 kilometres, whichever occurs first. If you call the toll-free
number for assistance after the Program expires, you will have topay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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