2004 CHRYSLER PACIFICA tow

6
ABOUT YOUR WARRANTIES
WARRANTY STAR TDA TE
Time and distance limitations for all warranty coverage are measured from the vehicleÕs Òwarranty start date,Ó which is the datewhen the vehicle was originally delivered or first used, whicheveroccurred first. V EHICLES COVERED
The warranties in this booklet cover new 2004 Chrysler and Dodge passenger car, minivan and Pacifica vehicles only which are built forsale in Canada and are registered and normally operated in Canada.The warranties apply to all owners of the vehicle.C
OVERED REPAIRS
The warranties in this booklet cover repairs to factory-installedDaimlerChrysler parts and equipment (that is, DaimlerChrysler partsor equipment installed by DaimlerChrysler or by the Selling Dealerbefore the vehicle was delivered to the first owner), if the repairs werenecessary because of a defect in material or workmanship. Covered repairs will be done without charge, using new or remanu -
factured DaimlerChrysler parts (see page 16). T OWING ISCOVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest Chrysler or Dodge dealership will becovered by the Roadside Assistance Program (for details, see page 20). Important: Some vehicles have special towing requirements. See your OwnerÕs Manual for towing instructions.
ABOUT YOUR WARRANTIES
2004 Passenger Car, Minivan & Pacifica
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2004 Passenger Car, Minivan & Pacifica
20
ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSIST
ANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2004 vehicles which have a 3-year or 60,000- kilometre
basic warranty and a 7-year or 115,000- kilometrepowertrain
warranty. Eligible vehicles must be registered in Canada and arecovered for 7 years or 115,000 kilometres, whichever occurs first,from the vehicleÕs warranty start date. Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are covered for roadsideassistance for 3 years or 60,000 kilometresonly (whichever occurs
first). Roadside Assistance service will be provided to the owner ordriver of an eligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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2004 Passenger Car, Minivan & Pacifica21
ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will betowed to the nearest re-fueling centre. In these instances, the cost offuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 yearsor 115,000 kilometres, whichever occurs first. If you call the toll-free
number for assistance after the Program expires, you will have topay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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2004 Passenger Car, Minivan & Pacifica
22
ROADSIDE ASSISTANCE
A
BOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties.
Covered service must be provided in Canada or the
continental United States and is limited to plated and insured vehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularlytravelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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2004 Passenger Car, Minivan & Pacifica23
ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is abuse of the services or requests for service become unreasonable ortoo frequent.
The Program may be amended or cancelled at any time
without refund. I N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a DaimlerChrysler Canada dealership,we reserve the right to engage a nearby non-DaimlerChrysler servicefacility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing dealership, transportation by rail or water may benecessary. The Program will cover a tow to the dock or rail terminaland also to the dealership at the end of the trip, but specialtransportation by rail or water must be arranged for and paid by you. We will reimburse you for special transportation costs, up to$300 per incident. I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim reimbursement under the followingconditions: ¥ You must have called the toll-free number first for assistance.
¥ Towing claims must be accompanied by the original detailedrepair bill and towing invoice.
¥ Reimbursement will be limited to the local Roadside Assistancecontractor rates, to a maximum of $100 per incident, unlessotherwise noted.
¥ Only original receipts, bills and/or charge card copies submitted byyou will be accepted for consideration for reimbursement.Originals will be returned upon request.
¥ Mail your claims to: DaimlerChrysler Canada Roadside Assistance248 Pall Mall, P.O. Box 5845London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claimpresented for payment later than 30 days from the date the servicewas performed, or if service was provided by an unlicensed garageor individual.
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2004 Passenger Car, Minivan & Pacifica29
O
WNER ÕS RESPONSIBILITY
The ownerÕs responsibility is to properly operate, care for and main -
tain the vehicle as prescribed in the OwnerÕs Manual supplied by DaimlerChrysler with each new vehicle and herein. Schedule ÒBÓbest describes operating conditions in Canada and is therecommended service schedule. P LAN SERVICE
/TOLL
-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan. In the event that you cannot return to the selling retailer for service,
you may request plan service from any DaimlerChrysler retailer in
the United States or Canada. If you are unable to obtain plan servicefrom an authorized retailer, you can call the toll-free number toreceive service instructions. DaimlerChrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuine DaimlerChryslerSer vice Contract. We are not responsible for other companiesÕ contracts.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
DaimlerChrysler equipment; vehicles used in emergency services (police, ambulance, towing); and motor homes are not eligible for aDaimlerChrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceedsthe rated capacity of the vehicle, or failure to adhere to therequirements for vehicles used to pull a trailer as outlined in theOwnerÕs Manual are not eligible.
PERSONALIZED TERMSANDCONDITIONS WELCOMEKIT
Upon receipt and acceptance of your application by DaimlerChrysler, assubmitted by your selling dealership, you will be mailed a personalizedwelcome letter confirming your entitlement to the benefits of the con -
tract you purchased, a memberÕs card and the Terms and Conditionsoutline. This will identify you and your vehicle to any DaimlerChryslerretailer in Canada, or the United States, as being eligible for planservices for the period of the terms selected. The memberÕs card is to bepresented to the retailer when requesting plan services.
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MAINTENANCE Scheduled maintenance must be completed to provide the best vehicle
performance and reliability . The limited warranties in the warranty booklet DO NOT COVER repairs
required due to improper maintenance. W e strongly suggest you keep track of scheduled maintenance and
keep receipts or other documents. Use only recommended Mopar lubricants and genuine Mopar parts.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICA TED, FOLLOW THE INTERVAL
THA T OCCURS FIRST .
AT EACH STOP FOR FUEL
¥ Check the engine oil level about 5 minutes after
a fully warmed engine is shut off. Checking the oil level while the vehicle is on level ground willimprove the accuracy of the oil level reading.
Add oil only when the level is at or below the
ADD or MIN mark.
¥ Check the windshield washer solvent and add if required.
ONCE A MONTH
¥ Check the tire pressure and look for unusualwear or damage.
¥ Inspect the battery and clean and tighten theterminals as required.
¥ Check the fluid levels of coolant reservoir , brake
master cylinder , power steering and transmission
and add as needed.
¥ Check all the lights and all other electrical itemsfor correct operation.
¥ Check rubber seals on each side of the radiatorfor proper fit (all except Pacifica ).
¥ Check and clean wiper blades. Replace if required.
VISUAL INSPECTIONS Ð
INSPECT FOR SIGNS OF COMPONENT
DETERIORA TION AND PHYSICAL DAMAGE.
There are two maintenance schedules contained in your OwnerÕ s Manual. Schedule
ÒBÓ best describes operating conditions inCanada and is the recommended serviceschedule. For your convenience, the scheduledmaintenance intervals outlined in this bookletfollow the Severe Service Schedule as describedin your OwnerÕ s Manual. Schedule ÒBÓ is for
vehicles that are operated under one or more ofthe following conditions: day or night tempera -
tures are below 0 ¡C; stop and go driving;
extensive engine idling; driving in dustyconditions; short trips of less than 16.2 km; more than 50% of your driving is at sustainedhigh speeds during hot weather
, above 32¡C;
trailer towing; taxi, police, or delivery service(commercial service); off-road or desert driving;if equipped for and operating with E-85(ethanol) fuel. Schedule ÒAÓ is for vehicles thatare not operated under any of the conditionslisted under Schedule ÒB.Ó
The performance of all scheduled servicework is required to maintain your vehicle ingood operating condition. DaimlerChryslerCanada Inc. reserves the right to denywarranty coverage if the vehicle has not beenproperly maintained. While we do not insistthat such work be performed by factory-authorized dealers, we strongly recommendthat an authorized Chrysler , Jeep
¨or Dodge
dealer perform this work.
INTRODUCTION
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Maintenance Service
Sc hedule ÒBÓ
Odometer Reading
Date
24,0 00 km
Dealer copy.
Remove and attach to Repair Order 26-92-05-01 3N.
Maint enance Service Sc hedule ÒBÓ
24,0 00 km
l Change engine oil and engine oil filter (or every 3 months).
l Inspect and lubricate, as required, all steering and suspension components.
l Inspect the engine air cleaner filter and replace if necessary (Sebring, Sebring Convertible, PT Cruiser, SRT-4 and SX 2.0 only).
l Replace the engine air cleaner filter if required (Pacifica, Minivan, Concorde, Intrepid and 300M only).
l Inspect and replace, if required, the make-up air filter located inside the air cleaner (PT Cruiser and SX 2.0 only).
l Adjust the drive belt tension (Concorde, Intrepid and 300M only).
l Check and retention power steering pump belt (2.4L Minivan only).
l Check the generator belt, replace if necessary (2.4L Minivan only)
l Change the all-wheel-drive power transfer unit fluid.*
INSPECT THE FOLLOWING: l Inspect the brake hoses.
l Check the automatic transaxle fluid level.
l Check the manual transaxle fluid level and fill plug condition (if equipped).
l Check the coolant level, hoses and clamps.
l Inspect the exhaust system.
* All-wheel-drive power transfer unit fluid and overrunning clutch/rear carrier fluid must be changed at more frequent intervals than shown in Schedule B if the vehicle is used for trailer tow, taxi, police or other types of
commercial service.
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