2004 CHEVROLET VENTURE instrument panel

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
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Cleaning Fabric/Carpet....................................5-97
Cleaning Glass Surfaces..................................5-99
Cleaning Interior Plastic Components.................5-99
Cleaning Leather............................................5-99
Cleaning the DVD Player...............................3-115
Cleaning the Top of the Instrument Panel...........5-99
Cleaning the Video Screen.............................3-115
Cleaning Tires..............................................5-102
Cleaning Vinyl................................................5-99
Cleaning Windshield, Backglass and Wiper
Blades.....................................................5-101
Climate Control System...................................3-26
Air Filter, Passenger Compartment.................3-34
Outlet Adjustment........................................3-29
Rear..................................................3-29, 3-32
Compact Overhead Console.............................2-53
Compact Spare Tire........................................5-96
Compass Variance..........................................3-59
Content Theft-Deferrent....................................2-27
Content Theft-Deterrent System........................2-68
Content Theft-Deterrent System, Arming and
Disarming...................................................2-69
Control of a Vehicle.......................................... 4-6
Convenience Center........................................2-59
Convenience Net............................................2-58Coolant
Engine Temperature Gage............................3-44
Engine Temperature Warning Message...........3-52
Heater, Engine............................................2-34
Cooling System..............................................5-28
Cruise Control................................................3-12
Cupholder(s)..................................................2-53
Current and Past Model Order Forms................7-14
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-12
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-13
4

Headlamps....................................................5-50
Bulb Replacement.......................................5-50
Front Turn Signal, Sidemarker and Parking
Lamps....................................................5-52
Halogen Bulbs............................................5-50
Headphones.................................................3-109
Highway Hypnosis...........................................4-26
Hill and Mountain Roads..................................4-26
Hitches..........................................................4-44
HomeLink
®Transmitter....................................2-48
HomeLink®Transmitter, Programming................2-49
Hood
Checking Things Under................................5-10
Release.....................................................5-11
Horn............................................................... 3-7
How the System Works...................................3-24
How to Add Coolant to the Coolant Recovery
Tank ..........................................................5-30
How to Add Coolant to the Radiator..................5-32
How to Add Fluid Automatic Transaxle Fluid.......5-22
How to Check................................................5-69
How to Check Automatic Transaxle Fluid............5-20
How to Check Power Steering Fluid..................5-37
How to Inspect the Engine Air Cleaner/Filter.......5-18
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-32
Hydroplaning..................................................4-21
I
If No Steam Is Coming From Your Engine..........5-27
If Steam Is Coming From Your Engine...............5-26
If the Light Is Flashing.....................................3-47
If the Light Is On Steady.................................3-47
If You Are Caught in a Blizzard.........................4-30
If You Are Stuck in Sand, Mud, Ice or Snow.......4-32
If You Do Decide To Pull A Trailer.....................4-42
Ignition Positions.............................................2-32
Infants and Young Children, Restraints...............1-56
Ination - Tire Pressure...................................5-68
Instrument Panel
Cluster.......................................................3-37
Overview..................................................... 3-4
Switchbank.................................................3-21
Instrument Panel Brightness.............................3-18
Instrument Panel Fuse Block..........................5-107
Interior Lamps................................................3-18
Interior Lamps Control.....................................3-18
Interior Lamps Override...................................3-18
J
Jump Starting.................................................5-43
8

Storing a Flat or Spare Tire and Tools...............5-91
Storing the Built-In Child Restraint.....................1-90
Stowable Seat................................................1-24
Stuck in Sand, Mud, Ice or Snow......................4-32
Sun Visors.....................................................2-26
Switchbanks...................................................3-21
Overhead Console.......................................3-22
Switchbanks, Instrument Panel..........................3-21
T
Tachometer....................................................3-40
Taillamps
Turn Signal, Stoplamps and Back-up Lamps....5-54
TCS Warning Light..........................................3-43
Theft-Deterrent, Radio....................................3-119
Theft-Deterrent Systems...................................2-27
Content Theft-Deterrent................................2-27
PASS-Key
®III .............................................2-29
PASS-Key®III Operation..............................2-29
Tilt Wheel........................................................ 3-7
Tire Sidewall Labeling......................................5-58
Tire Size.......................................................5-63
Tire Terminology and Denitions........................5-65Tires.............................................................5-58
Buying New Tires........................................5-71
Chains.......................................................5-75
Changing a Flat Tire....................................5-78
Compact Spare Tire.....................................5-96
If a Tire Goes Flat.......................................5-78
Ination - Tire Pressure................................5-68
Inspection and Rotation................................5-69
Uniform Tire Quality Grading.........................5-72
Wheel Alignment and Tire Balance.................5-74
Wheel Replacement.....................................5-74
When It Is Time for New Tires......................5-71
To Use the Engine Coolant Heater....................2-35
Top Strap......................................................1-64
Top Strap Anchor Location...............................1-65
Torque Lock...................................................2-42
Total Weight on Your Vehicle’s Tires..................4-44
Towing
Recreational Vehicle.....................................4-34
Towing a Trailer..........................................4-41
Your Vehicle...............................................4-33
Traction
Active Message...........................................3-51
Control System (TCS)..................................4-10
Control System Warning Light.......................3-43
Service Traction System Warning Message.....3-50
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