2004 CHEVROLET KODIAK service

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet or GMC Consumer Relations Manager
by calling 1-800-TO-CHEVY (1-800-862-4389). In
Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
•Dealership name and location
•Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
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Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can find your specific vehicle information
all in one place.
The Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet Medium Duty Truck’s Customer Assistance
Center.
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United States
GM Medium Duty Truck
Customer Assistance Center
P.O. Box 44947
Detroit, MI 48244
1-800-TO-CHEVY (1-800-862-4389)
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-TO-CHEVY
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Roadside Assistance Program
GM Medium Duty Truck’s Roadside Assistance provides
stranded owners with towing service for disabled
vehicles during the base warranty period. This service
combines the efforts of trained telephone representatives
with a network of GM Medium Duty Truck’s dealer
services.
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In addition, once GM collects or receives data, GM may
•use the data for GM research needs,
•make it available for research where appropriate
confidentiality is to be maintained and need is
shown, or
•share summary data which is not tied to a specific
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-862-4389, or write:
GM Medium Duty Truck
Customer Assistance Center
P.O. Box 44947
Detroit, MI 48244In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
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Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Audio System(s).............................................3-45
AM-FM Radio.............................................3-46
Care of Your Cassette Tape Player................3-57
Care of Your CD Player...............................3-59
Care of Your CDs........................................3-59
Chime Level Adjustment...............................3-59
Fixed Mast Antenna.....................................3-59
Radio with Cassette.....................................3-48
Radio with CD............................................3-53
Setting the Time..........................................3-45
Theft-Deterrent Feature................................3-57
Understanding Radio Reception.....................3-57
Automatic Ether Injection System......................5-66
Automatic Transmission...........................2-13, 2-19
Fluid..........................................................5-31
Operation...................................................2-28
Automatic Transmission External Filter...............5-31
Automatic Transmission Shift Indicator Check......6-26
Axle, Two-Speed Rear Axle Electric
Shift Control...............................................2-26
B
Battery..........................................................5-55
Battery Replacement......................................... 2-5
Bench Seat, Split............................................. 1-6
Body Lubrication Service..................................6-25Brake
Diesel Engine Exhaust.................................2-25
Exhaust Indicator Light.................................3-40
Parking Warning Light..................................3-34
System Warning Light..................................3-31
Trailer Hand Control Valve.............................. 4-9
Brake Adjustment............................................5-49
Brake Fluid....................................................5-46
Brake Pedal Travel.........................................5-49
Brake System Check.......................................6-26
Brakes..........................................................5-46
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-8
Break-In, New Vehicle.....................................2-11
Bucket Seats................................................... 1-2
Bulb Replacement
Replacement Bulbs......................................5-63
C
Canada........................................................... 7-4
Canadian Owners................................................ ii
Capacities and Specifications............................5-93
Carbon Monoxide...................................4-25, 2-37
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Compact Disc Messages..................................3-56
Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-35
Heater, Engine............................................2-23
Low Warning Light.......................................3-36
Surge Tank Pressure Cap.............................5-35
Cooling System..............................................5-38
Cooling System Capacity.................................5-94
Cruise Control................................................3-10
Current and Past Model Order Forms.................. 7-8
Customer Assistance Information
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-3
Customer Assistance Offices........................... 7-3
Customer Satisfaction Procedure..................... 7-2
Reporting Safety Defects to General Motors...... 7-7
Reporting Safety Defects to the Canadian
Government.............................................. 7-7
Reporting Safety Defects to the United
States Government.................................... 7-6
Roadside Assistance Program......................... 7-4
Service Publications Ordering Information......... 7-7
D
Daytime Running Lamps..................................3-14
Daytime Running Lamps Indicator Light.............3-41
Defensive Driving............................................. 4-2Defogging and Defrosting.................................3-20
Defroster Check..............................................6-27
Diesel Engine
Exhaust Brake............................................2-25
Fuel............................................................ 5-8
Starting......................................................2-14
Starting Your DURAMAX™...........................2-19
Diesel Engine Warm-Up...................................2-16
Differential Lock Control, Inter-Axle....................4-10
Differential Lock Control, Rear Axle...................4-10
Differential Lock Indicator Light.........................3-40
Doing Your Own Service Work........................... 5-4
Dome Lamps.................................................3-15
Door
Locks.......................................................... 2-6
Power Door Locks......................................... 2-7
Door Latches Check........................................6-27
Double-Clutching.............................................2-30
Driver
Position, Safety Belt.....................................1-13
Driving
At Night.....................................................4-17
City...........................................................4-21
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-22
Hill and Mountain Roads..............................4-23
In Rain and on Wet Roads...........................4-18
Winter........................................................4-25
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