2004 CHEVROLET IMPALA service

Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis not
part of the New Vehicle Limited Warranty. A separate
booklet entitled “Warranty and Owner Assistance
Information” furnished with each new vehicle provides
detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other thanwith the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
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In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product
Service Bulletins can be obtained by contacting your
General Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Cassette Tape Messages.........................3-67, 3-89
Cassette Tape Player Service............................. 6-9
CD Adapter Kits.....................................3-67, 3-89
CD Messages........................................3-78, 3-92
Center Console Storage Area...........................2-42
Center Front Passenger Position, Safety Belts....1-23
Chains, Tires..................................................5-80
Change Engine Oil Message............................3-47
Check
Engine Light...............................................3-37
Check Engine Light.........................................3-37
Checking Coolant............................................5-30
Checking Engine Oil........................................5-18
Checking Things Under the Hood......................5-10
Chemical Paint Spotting.................................5-100
Child Restraints
Child Restraint Systems...............................1-37
Infants and Young Children...........................1-33
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-44
Older Children.............................................1-31
Securing a Child Restraint Designed for the
LATCH System........................................1-46
Securing a Child Restraint in a Rear Seat
Position..................................................1-46
Securing a Child Restraint in the Right Front
Seat Position...........................................1-49Child Restraints (cont.)
Top Strap...................................................1-42
Top Strap Anchor Location............................1-43
Where to Put the Restraint...........................1-40
Chime Level Adjustment..................................3-97
CHIRP (Horn Chirp Timer)...............................2-51
Cigarette Lighter.............................................3-20
Cleaning
Inside of Your Vehicle..................................5-94
Outside of Your Vehicle................................5-97
Underbody Maintenance.............................5-100
Weatherstrips..............................................5-97
Cleaning Aluminum Wheels..............................5-99
Cleaning Exterior Lamps/Lenses.......................5-98
Cleaning Fabric/Carpet....................................5-94
Cleaning Glass Surfaces..................................5-96
Cleaning Interior Plastic Components.................5-96
Cleaning Leather............................................5-96
Cleaning the Top of the Instrument Panel...........5-96
Cleaning Tires................................................5-99
Cleaning Vinyl................................................5-96
Cleaning Windshield and Wiper Blades..............5-98
Climate Control System
Air Filter, Passenger Compartment.................3-25
Dual..........................................................3-20
Outlet Adjustment........................................3-24
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Compact Spare Tire........................................5-93
Compass Variance..........................................3-53
Console Shift Lever.........................................2-28
Content Theft-Deterrent....................................2-15
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-42
Coolant
Engine Temperature Gage............................3-36
Heater, Engine............................................2-20
Hot Temperature Warning Message................3-45
Cooling System..............................................5-35
Courtesy Lamps.............................................3-17
Cruise Control................................................3-11
Cruise Control Light........................................3-41
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11Customer Assistance Information (cont.)
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-23
Delayed Entry Lighting.....................................3-17
Delayed Exit Lighting.......................................3-18
Delayed Headlamps........................................3-16
Dinghy Towing................................................4-31
Disarming with the Remote Keyless Entry
Transmitter.................................................2-16
Disarming with Your Key..................................2-16
Doing Your Own Service Work........................... 5-4
Dolly Towing..................................................4-31
Dome Lamp...................................................3-18
4

Door
Ajar Warning Message.................................3-48
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Driver
Position, Safety Belt.....................................1-14
Driver Information Center (DIC).........................3-52
Driver’s Side Instrument Panel Fuse Block........5-104
Driving
At Night.....................................................4-15
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-23
In Rain and on Wet Roads...........................4-17
Winter........................................................4-25
Driving On Grades..........................................4-42
Driving on Snow or Ice....................................4-26
Driving Through Deep Standing Water...............4-18
Driving Through Flowing Water.........................4-19
Driving with a Trailer.......................................4-41
Dual Climate Control System............................3-20E
Electrical System
Add-On Equipment.....................................5-103
Fuses and Circuit Breakers.........................5-103
Headlamp Wiring.......................................5-103
Power Windows and Other Power Options....5-103
Windshield Wiper Fuses.............................5-103
Emergency Trunk Release Handle.....................2-12
Emissions Inspection and Maintenance
Programs...................................................3-40
Engine
Air Cleaner/Filter.........................................5-25
Battery.......................................................5-50
Change Oil Message...................................3-47
Check and Service Engine Soon Light............3-37
Coolant......................................................5-29
Coolant Heater............................................2-20
Coolant Temperature Gage...........................3-36
Drive Belt Routing.......................................6-14
Engine Compartment Overview......................5-12
Exhaust.....................................................2-31
Low Oil Level Message................................3-47
Oil .............................................................5-18
5

Locks (cont.)
Lockout Protection.......................................2-10
Power Door.................................................. 2-9
Programmable Automatic Door Locks.............2-10
Loss of Control...............................................4-14
Low Brake Fluid Warning Message....................3-51
Low Engine Oil Level Message.........................3-47
Low Fuel Warning Message.............................3-50
Low Oil Pressure Message...............................3-46
Low Tire Message..........................................3-48
Low Washer Fluid Warning Message.................3-50
LT DELAY (Delayed Headlamp Illumination)........2-46
Lumbar
Manual Controls............................................ 1-3
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month.................................. 6-9
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-15
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-13Maintenance Schedule (cont.)
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-2
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-43
Making Turns.................................................4-42
Malfunction Indicator Light................................3-37
Manual Lumbar Controls.................................... 1-3
Manual Operation...........................................3-21
Manual Seats................................................... 1-2
Matching Transmitter(s) to Your Vehicle............... 2-6
Message
Battery Warning..........................................3-45
Center.......................................................3-43
Change Engine Oil......................................3-47
Door Ajar Warning.......................................3-48
Highbeam Out Warning................................3-52
Hot Coolant Temperature Warning..................3-45
Low Brake Fluid Warning..............................3-51
Low Engine Oil Level...................................3-47
Low Fuel Warning.......................................3-50
Low Oil Pressure.........................................3-46
Low Tire .....................................................3-48
Low Washer Fluid Warning...........................3-50
Security.....................................................3-49
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