Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
7-2
Care of
Safety Belts................................................5-75
Your CD Player...........................................3-68
Your CDs ...................................................3-68
Cassette Tape Player Service...........................6-18
CD Messages................................3-42, 3-51, 3-66
Center Console Storage Area...........................2-34
Chains, Tires..................................................5-60
Charging System Light....................................3-24
Check
Engine Light...............................................3-29
Gages Warning Light...................................3-33
Check Engine Light.........................................3-29
Checking Coolant............................................5-22
Checking Engine Oil........................................5-13
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-78
Child Restraints
Child Restraint Systems...............................1-34
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-40
Older Children.............................................1-29
Securing a Child Restraint Designed
for the LATCH System..............................1-42
Securing a Child Restraint in a Rear
Seat Position...........................................1-42Child Restraints (cont.)
Securing a Child Restraint in the
Right Front Seat Position..........................1-44
Top Strap...................................................1-38
Top Strap Anchor Location............................1-39
Where to Put the Restraint...........................1-37
Chime Level Adjustment..................................3-68
Cigarette Lighter.............................................3-16
Cleaning
Inside of Your Vehicle..................................5-73
Outside of Your Vehicle................................5-75
Underbody Maintenance...............................5-78
Weatherstrips..............................................5-75
Cleaning Aluminum or Chrome-Plated Wheels.....5-77
Cleaning Exterior Lamps/Lenses.......................5-76
Cleaning Fabric/Carpet....................................5-73
Cleaning Glass Surfaces..................................5-75
Cleaning Interior Plastic Components.................5-74
Cleaning the Top of the Instrument Panel...........5-74
Cleaning Tires................................................5-77
Cleaning Vinyl................................................5-74
Cleaning Windshield and Wiper Blades..............5-76
Climate Control System...................................3-16
Outlet Adjustment........................................3-19
Clutch, Hydraulic.............................................5-19
Compact Spare Tire........................................5-72
Content Theft-Deferrent....................................2-14
3
Instrument Panel
Cluster.......................................................3-21
Overview..................................................... 3-2
Instrument Panel Brightness.............................3-14
Instrument Panel Fuse Block............................5-82
Interior Lamps................................................3-14
J
Jump Starting.................................................5-36
K
Key Lock Cylinders Service..............................6-19
Key Release Button (Manual Transaxle).............2-18
Keyless Entry System....................................... 2-3
Keys............................................................... 2-2
L
Lamps
Exterior......................................................3-11
Interior.......................................................3-14
Lamps On Reminder.......................................3-12
Lap-Shoulder Belt...................................1-14, 1-23LATCH System
Child Restraints...........................................1-40
Securing a Child Restraint Designed for the
LATCH System........................................1-42
Latches, Seatback............................................ 1-6
Leaving Your Vehicle.......................................2-10
Leaving Your Vehicle With the Engine
Running.....................................................2-26
Light
Air Bag Readiness.......................................3-23
Anti-Lock Brake System Warning...................3-26
Brake System Warning.................................3-25
Charging System.........................................3-24
Check Gages Warning.................................3-33
Enhanced Traction System (ETS)
Active Light.............................................3-28
Enhanced Traction System (ETS) Warning
Light......................................................3-27
Low Coolant Warning...................................3-29
Malfunction Indicator....................................3-29
Oil Pressure...............................................3-32
Passlock®Warning.......................................3-33
Safety Belt Reminder...................................3-23
Service Vehicle Soon...................................3-34
Up-Shift.....................................................3-25
Loading Your Vehicle.......................................4-31
Lockout Protection..........................................2-10
8
