2004 CHEVROLET AVALANCHE address

Servicing Your Air Bag-Equipped
Vehicle
Air bags affect how your vehicle should be serviced.
There air bag system parts in several places around
your vehicle. You don’t want the system to inate while
someone is working on your vehicle. Your dealer
and the service manual have information about servicing
your vehicle and the air bag system. To purchase a
service manual, seeService Publications Ordering
Information on page 7-13.
{CAUTION:
For up to 10 seconds after the ignition key is
turned off and the battery is disconnected,
an air bag can still inate during improper
service. You can be injured if you are close
to an air bag when it inates. Avoid yellow
connectors. They are probably part of the air
bag system. Be sure to follow proper service
procedures, and make sure the person
performing work for you is qualied to do so.
Air bag systems do not need regular maintenance.
Adding Equipment to Your
Air Bag-Equipped Vehicle
Q:Is there anything I might add to the front or
sides of the vehicle that could keep the air
bags from working properly?
A:Yes. If you add things that change your vehicle’s
frame, bumper system, front end or side sheet
metal or height, they may keep the air bag system
from working properly. Also, the air bag system
may not work properly if you relocate any of the air
bag sensors. If you have any questions about
this, you should contact Customer Assistance
before you modify your vehicle. The phone numbers
and addresses for Customer Assistance are in
Step Two of the Customer Satisfaction Procedure
in this manual. SeeCustomer Satisfaction
Procedure on page 7-2.
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Q:Because I have a disability, I have to get my
vehicle modied. How can I nd out whether
this will affect my advanced air bag system?
A:Changing or moving any parts of the front seats,
safety belts, the air bag sensing and diagnostic
module (located under the driver’s seat), or
the inside rearview mirror can affect the operation
of the advanced air bag system. If you have
questions, call Customer Assistance. The phone
numbers and addresses for Customer Assistance
are in Step Two of the Customer Satisfaction
Procedure in this manual. SeeCustomer
Satisfaction Procedure on page 7-2.
Restraint System Check
Checking Your Restraint Systems
Now and then, make sure the safety belt reminder light
and all your belts, buckles, latch plates, retractors
and anchorages are working properly. Look for any other
loose or damaged safety belt system parts. If you see
anything that might keep a safety belt system from doing
its job, have it repaired.
Torn or frayed safety belts may not protect you in a
crash. They can rip apart under impact forces. If a belt
is torn or frayed, get a new one right away.
Also look for any opened or broken air bag covers, and
have them repaired or replaced. (The air bag system
does not need regular maintenance.)
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You can ask your dealer for our trailering information or
advice, or you can write us at the address listed in
your Warranty and Owner Assistance Information
Booklet.
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Weight of the Trailer Tongue
The tongue load (A) of any trailer is an important weight
to measure because it affects the total o r gross
weight of your vehicle. The Gross Vehicle Weight (GVW)
includes the curb weight of the vehicle, any cargo you
may carry in it, and the people who will be riding in
the vehicle. If you have a lot of options, equipment,
passengers or cargo in your vehicle, it will reduce the
tongue weight your vehicle can carry, which will
also reduce the trailer weight your vehicle can tow. And
if you will tow a trailer, you must add the tongue load
to the GVW because your vehicle will be carrying
that weight, too. SeeLoading Your Vehicle on page 4-55
for more information about your vehicle’s maximum
load capacity.The trailer tongue weight (A) should be 10 percent to
15 percent of the total loaded trailer weight (B), up to a
maximum of 600 lbs (272 kg) for the 1500 series and
the 2500 series with a weight carrying hitch. The trailer
tongue weight (A) should be 10 percent to 15 percent
of the total loaded trailer weight (B), up to a maximum of
1,000 lbs (454 kg) for the 1500 series and up to a
maximum of 1,500 lbs (680 kg) for the 2500 series with
a weight distributing hitch.
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STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
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Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet’s Customer Assistance Center.
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Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Chevrolet’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
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