2004 CHEVROLET AVALANCHE service

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-14

Child Restraints (cont.)
Top Strap...................................................1-40
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Chime Level Adjustment.................................3-117
Cigarette Lighter.............................................3-22
Cleaning
Inside of Your Vehicle.................................5-111
Outside of Your Vehicle..............................5-114
Underbody Maintenance.............................5-117
Weatherstrips............................................5-114
Cleaning Exterior Lamps/Lenses......................5-115
Cleaning Fabric/Carpet...................................5-111
Cleaning Glass Surfaces................................5-113
Cleaning Interior Plastic Components...............5-113
Cleaning Leather...........................................5-113
Cleaning the Mirror.................................2-52, 2-55
Cleaning the Top of the Instrument Panel.........5-113
Cleaning the Video Screen.............................3-112
Cleaning Vinyl..............................................5-113
Climate Control System
Automatic...................................................3-22
Climate Controls Personalization....................3-32
Dual..........................................................3-29
Outlet Adjustment........................................3-32
Compass Calibration...............................2-52, 2-54
Compass Operation.........................................2-53Compass Variance..................................2-51, 2-54
Content Theft-Deterrent....................................2-27
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-45
Heater, Engine............................................2-33
Surge Tank Pressure Cap.............................5-29
Cooling System..............................................5-33
Cruise Control................................................3-11
Cruise Control Light........................................3-51
Current and Past Model Order Forms................7-14
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-13
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-12
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-13
4

D
Daytime Running Lamps..................................3-17
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-28, 3-31
Delayed Locking.............................................2-10
Dinghy Towing................................................4-53
Doing Your Own Service Work........................... 5-4
Dolly Towing..................................................4-54
Dome Lamps.................................................3-20
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
Driver
Position, Safety Belt.....................................1-14
DRIVER DOOR AJAR.....................................3-69
Driver Information Center (DIC).........................3-53
DIC Operation and Displays..........................3-54
DIC Warnings and Messages........................3-65
Driving
At Night.....................................................4-33
City...........................................................4-38Driving (cont.)
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-39
Hill and Mountain Roads..............................4-43
In Rain and on Wet Roads...........................4-35
Winter........................................................4-44
Driving Across an Incline..................................4-29
Driving Downhill..............................................4-27
Driving in Mud, Sand, Snow or Ice....................4-31
Driving in Water..............................................4-32
Driving On Grades..........................................4-77
Driving on Off-Road Hills.................................4-24
Driving on Snow or Ice....................................4-45
Driving Through Deep Standing Water...............4-37
Driving Through Flowing Water.........................4-37
Driving Uphill..................................................4-25
Driving with a Trailer.......................................4-76
Dual Climate Control System............................3-29
DVD
Rear Seat Entertainment System...................3-99
DVD Distortion..............................................3-112
DVD Messages.............................................3-111
DVD Player..................................................3-104
5

E
Easy Exit Seat...............................................2-92
Electrical System...........................................5-119
Fuses and Circuit Breakers.........................5-120
Power Windows and Other Power Options....5-120
Windshield Wiper Fuses.............................5-120
Emissions Inspection and Maintenance
Programs...................................................3-49
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-47
Check and Service Engine Soon Light............3-47
Coolant......................................................5-26
Coolant Heater............................................2-33
Coolant Temperature Gage...........................3-45
Drive Belt Routing.......................................6-16
Engine Compartment Overview......................5-12
Exhaust.....................................................2-47
Fan Noise..................................................5-40
Oil .............................................................5-16
Overheating................................................5-29
Starting......................................................2-32
ENGINE COOLANT HOT.................................3-66
Engine Oil Additives........................................5-19
ENGINE OVERHEATED..................................3-66
Entry Lighting and Exit Lighting.........................3-20Environmental Concerns..................................4-21
Erasing HomeLink
®Buttons..............................2-64
Event Data Recorders (EDR)............................7-10
Extender, Safety Belt.......................................1-29
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-21
Finding a Program Type (PTY) Station
(RDS and XM™).................................3-77, 3-89
Finding a Station....................................3-75, 3-87
Finish Care..................................................5-115
Finish Damage.............................................5-117
Fixed Mast Antenna.......................................3-116
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-89
Flat Tire, Changing.........................................5-90
Fluid
Automatic Transmission................................5-23
Power Steering...........................................5-41
Windshield Washer......................................5-42
FM Stereo....................................................3-115
Fog Lamps....................................................3-18
Following Distance..........................................4-76
6

Locks (cont.)
Power Door.................................................. 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
Loss of Control...............................................4-19
LOW COOLANT LEVEL..................................3-66
Low Fuel Warning Light...................................3-52
Luggage Carrier..............................................2-66
Lumbar
Power Controls............................................. 1-3
M
Maintenance and Cleaning...............................2-79
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-17Maintenance Schedule (cont.)
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services.........................6-10
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-79
Making Turns.................................................4-76
Malfunction Indicator Light................................3-47
Manual Passenger Seat.................................... 1-2
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-90
Message
DIC Warnings and Messages........................3-65
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance........................ 7-5
Midgate.........................................................2-14
Midgate Drain Grate Removal and Cleaning.......2-81
10

Midgate Operation...........................................2-14
Mirrors
Automatic Dimming Rearview with Compass
and Temperature Display...........................2-52
Automatic Dimming Rearview with OnStar
®,
Compass and Temperature Display.............2-49
Outside Automatic Dimming Mirror with Curb
View Assist.............................................2-58
Outside Camper-Type Mirrors........................2-56
Outside Convex Mirror.................................2-57
Outside Heated Mirrors................................2-58
Outside Power Mirrors..................................2-56
MyGMLink.com................................................ 7-4
N
New Vehicle Break-In......................................2-30
Normal Maintenance Replacement Parts............6-15
O
Odometer......................................................3-35
Off-Road Recovery..........................................4-17
Oil
Engine.......................................................5-16
Pressure Gage............................................3-50OIL LIFE RESET............................................3-65
OIL PRESSURE LOW.....................................3-65
Older Children, Restraints................................1-30
Online Owner Center........................................ 7-4
OnStar
®Personal Calling.................................2-60
OnStar®Services............................................2-59
OnStar®Steering Wheel Controls......................2-60
OnStar®System.............................................2-59
OnStar®Virtual Advisor....................................2-60
Operating Your All-Wheel-Drive Vehicle Off
Paved Roads..............................................4-20
Other Warning Devices...................................... 3-7
Outlet Adjustment............................................3-32
Outside
Automatic Dimming Mirror with Curb View
Assist.....................................................2-58
Camper-Type Mirrors....................................2-56
Convex Mirror.............................................2-57
Heated Mirrors............................................2-58
Power Mirrors.............................................2-56
Overheated Engine Protection Operating Mode . . . 5-30
Overseas – Customer Assistance........................ 7-5
Owner Checks and Services.............................6-10
Owners, Canadian............................................... ii
Owner’s Information........................................7-14
11

Resynchronization............................................. 2-8
Retained Accessory Power (RAP)......................2-31
Right Front Passenger Position, Safety Belts......1-23
RIGHT REAR DOOR AJAR..............................3-70
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle To Get It Out...................4-50
Routing, Engine Drive Belt...............................6-16
Running Your Engine While You Are Parked.......2-48
S
Safety Belt
Reminder Light............................................3-36
Safety Belts
Care of....................................................5-114
Center Front Passenger Position....................1-23
Driver Position............................................1-14
How to Wear Safety Belts Properly................1-14
Questions and Answers About Safety Belts.....1-13
Rear Safety Belt Comfort Guides for Children
and Small Adults......................................1-27
Rear Seat Passengers.................................1-24
Right Front Passenger Position......................1-23
Safety Belt Extender....................................1-29Safety Belts (cont.)
Safety Belt Use During Pregnancy.................1-22
Safety Belts Are for Everyone......................... 1-9
Safety Chains.................................................4-75
Safety Warnings and Symbols.............................. iii
Scanning the Terrain.......................................4-23
Scheduled Maintenance..................................... 6-4
Seats
Head Restraints............................................ 1-7
Heated Seats............................................... 1-4
Manual Passenger......................................... 1-2
Memory.....................................................2-90
Power Lumbar.............................................. 1-3
Power Seats................................................. 1-2
Rear Seat Operation...................................... 1-7
Reclining Seatbacks...................................... 1-5
Secondary Latch System................................5-107
Securing a Child Restraint
Center Front Seat Position............................1-46
Designed for the LATCH System...................1-44
Rear Seat Position......................................1-44
Right Front Seat Position..............................1-47
Security Light.................................................3-51
Security While You Travel.................................. 7-6
Select Button.................................................3-65
Service........................................................... 5-3
14

Service (cont.)
Adding Equipment to the Outside of Your
Vehicle..................................................... 5-5
Doing Your Own Work................................... 5-4
Engine Soon Light.......................................3-47
Publications Ordering Information...................7-13
SERVICE 4WD...............................................3-67
SERVICE AIR BAG.........................................3-67
SERVICE BRAKE SYSTEM.............................3-67
Service Bulletins.............................................7-14
Service Manuals.............................................7-13
SERVICE RIDE CONTROL..............................3-67
SERVICE STABILITY......................................3-71
SERVICE TIRE MONITOR...............................3-72
Setting Preset PTYs (RDS Only)...............3-78, 3-90
Setting Preset Stations............................3-76, 3-88
Setting the Time.............................................3-73
Setting the Tone (Bass/Treble)..................3-76, 3-88
Sheet Metal Damage.....................................5-117
Shifting Into Park (P).......................................2-43
Shifting Out of Park (P)...................................2-46
Side Impact Air Bags.......................................1-58
Side Rail Channels.........................................2-80
Skidding........................................................4-19
Snow Plow....................................................4-63
Some Other Rainy Weather Tips.........................4-38
Spare Tire....................................................5-110Special Fabric Cleaning Problems....................5-112
Specications, Capacities...............................5-128
Speedometer..................................................3-35
Stabilitrak
®System.........................................4-11
STABILITY SYS ACTIVE..................................3-71
STABILITY SYS DISABLED..............................3-71
Stalling on an Incline.......................................4-30
Starting Your Engine.......................................2-32
Steering........................................................4-15
Steering in Emergencies..................................4-16
Steering Tips..................................................4-15
Steering Wheel Controls, Audio.......................3-114
Steering Wheel, Tilt Wheel................................. 3-7
Stereo RCA Jacks.........................................3-101
Storage Areas
All-Weather Cargo Area................................2-78
Center Console Storage Area........................2-66
Center Overhead Console.............................2-65
Front Armrest Storage Area...........................2-65
Glove Box..................................................2-65
Luggage Carrier..........................................2-66
Rear Storage Area.......................................2-67
Top-Box Storage..........................................2-82
Storing a Flat or Spare Tire, Jack and Tools.....5-103
Stuck in Sand, Mud, Ice or Snow......................4-49
Sun Visors.....................................................2-26
Sunroof.........................................................2-89
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