2004 CADILLAC SRX phone

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac’s Customer Assistance Center.
United States – Customer AssistanceCadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to
$1,000 toward eligible
aftermarket driver or
passenger adaptive
equipment you may
require for your vehicle
(hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Service
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
®can be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge if
the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and
Canada.
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Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout yourCadillac
Warranty Period – 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption – If your trip is interrupted due to a
warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication
Number (VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired. Cadillac
has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside Service
Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 – daily, 24 hours.
7-6

C
Cadillac Owner Privileges™............................... 7-6
California Fuel.................................................. 5-6
Canada – Customer Assistance.......................... 7-4
Canadian Owners................................................ ii
Capacities and Specications..........................5-111
Carbon Monoxide...................2-12, 2-33, 4-40, 4-52
Care of
Safety Belts................................................5-96
Your CD and DVD Player...........................3-126
Your CDs and DVDs..................................3-126
Cargo Cover..................................................2-47
Cargo Management System.............................2-48
CD Messages...............................................3-109
Cell Phone Storage Area.................................2-45
Cellular Phone Usage....................................3-126
Center Console Storage Area...........................2-46
Center High-Mounted Stoplamp (CHMSL)...........5-57
Chains, Tires..................................................5-77
Change Engine Oil..........................................3-65
Change Trans (Transmission) Fluid....................3-66
Charging System Light....................................3-40
Check
Engine Light...............................................3-44
Check Brake Fluid..........................................3-66
Check Coolant Level.......................................3-66Check Engine Light.........................................3-44
Check Gas Cap..............................................3-66
Check Oil Level..............................................3-65
Check Tire Pressure........................................3-65
Check Washer Fluid........................................3-66
Checking Brake Fluid......................................5-41
Checking Coolant............................................5-27
Checking Engine Oil........................................5-16
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-99
Child Restraints
Child Restraint Systems...............................1-35
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-42
Older Children.............................................1-29
Securing a Child Restraint Designed for
the LATCH System...................................1-44
Securing a Child Restraint in a Rear
Seat Position...........................................1-44
Securing a Child Restraint in the Right
Front Seat Position...................................1-48
Top Strap...................................................1-39
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-25
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Cleaning
Inside of Your Vehicle..................................5-94
Outside of Your Vehicle................................5-97
Underbody Maintenance...............................5-99
Weatherstrips..............................................5-96
Cleaning Aluminum or Chrome-Plated Wheels.......5-98
Cleaning Exterior Lamps/Lenses.......................5-97
Cleaning Fabric/Carpet....................................5-94
Cleaning Glass Surfaces..................................5-96
Cleaning Interior Plastic Components.................5-95
Cleaning Leather............................................5-95
Cleaning the DVD Player...............................3-123
Cleaning the Mirror.................................2-35, 2-37
Cleaning the Speaker Covers...........................5-95
Cleaning the Top of the Instrument Panel...........5-95
Cleaning the Video Screen.............................3-123
Cleaning Tires................................................5-99
Cleaning Vinyl................................................5-95
Cleaning Windshield and Wiper Blades..............5-98
Cleaning Wood Panels....................................5-95
Climate Control System
Air Filter, Passenger Compartment.................3-34
Dual..........................................................3-26
Outlet Adjustment........................................3-31
Rear Air Conditioning System........................3-33
Compact Spare Tire........................................5-93
Compass Calibration.......................................2-36
Compass Operation.........................................2-36
Compass Variance..........................................2-36Congurable Radio Display Keys.....................3-109
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-47
Coolant
Engine Temperature Gage............................3-43
Engine Temperature Warning Light.................3-43
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-28
Cooling System..............................................5-31
Cruise Control........................................3-11, 3-17
Cruise Control Light........................................3-50
Cupholder(s)..................................................2-45
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors.......7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Service.......................................... 7-5
Service Publications Ordering Information........7-11
4

FM Stereo....................................................3-125
Fog Lamp Light..............................................3-49
Fog Lamps....................................................3-11
Following Distance..........................................4-56
Front Axle......................................................5-53
Fuel............................................................... 5-5
Additives...................................................... 5-7
California Fuel.............................................. 5-6
Filling a Portable Fuel Container....................5-10
Filling Your Tank........................................... 5-8
Fuels in Foreign Countries.............................. 5-7
Gage.........................................................3-50
Gasoline Octane........................................... 5-5
Gasoline Specications.................................. 5-6
Fuel Level Low...............................................3-68
Fuses
Fuses and Circuit Breakers.........................5-103
Windshield Wiper.......................................5-102
G
Gage
Engine Coolant Temperature.........................3-43
Fuel..........................................................3-50
Speedometer..............................................3-37
Tachometer.................................................3-38
Garage Door Opener.......................................2-41Garment Hooks..............................................2-46
Gasoline
Octane........................................................ 5-5
Specications............................................... 5-6
Gate Operator and Canadian Programming........2-44
Getting Familiar with Off-Road Driving................4-19
Glove Box.....................................................2-45
GM Mobility Program for Persons with
Disabilities.................................................... 7-5
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-6
Headlamp High/Low-Beam Changer.................... 3-9
Headlamp Washers.........................................3-17
Headlamps............................................3-10, 3-18
Bulb Replacement.......................................5-54
Front Turn Signal and Fog Lamps..................5-56
Halogen Bulbs............................................5-54
Headlamps, Sidemarker, and
Parking Lamps.........................................5-55
High Intensity Discharge (HID) Lighting...........5-54
Sidemarker Lamps.......................................5-57
Headlamps Suggested.....................................3-68
Headphones.................................................3-111
Heated Seats................................................... 1-3
7

Steering Column Ignition Lock Release..............2-22
Steering in Emergencies..................................4-13
Steering Tips..................................................4-12
Steering Wheel Controls, Audio.......................3-124
Steering Wheel, Tilt Wheel................................. 3-7
Stereo RCA Jacks.........................................3-112
Storage
Garment Hooks...........................................2-46
Storage Areas
Cargo Management System..........................2-48
Cell Phone Storage Area..............................2-45
Center Console Storage Area........................2-46
Convenience Net.........................................2-47
Cupholder(s)...............................................2-45
Glove Box..................................................2-45
Luggage Carrier..........................................2-46
Map Pocket................................................2-46
Storing the Flat Tire and Tools..........................5-89
Storing the Spare Tire and Tools.......................5-91
Stowable Seat.................................................. 1-8
Stuck in Sand, Mud, Ice or Snow......................4-44
Sun Visors.....................................................2-16
Sunroof.................................................2-48, 2-50
System Controls, DIC......................................3-51T
Tachometer....................................................3-38
Taillamps
Turn Signal, Stoplamps and
Sidemarker Lamps...................................5-57
TCS Warning Light..........................................3-42
Testing the Alarm............................................2-18
Theft Attempted..............................................3-72
Theft-Deterrent, Radio....................................3-123
Theft-Deterrent System....................................2-17
Theft-Deterrent Systems...................................2-17
Immobilizer.................................................2-18
Immobilizer Operation...................................2-19
Throttle, Adjustable..........................................2-23
Tilt Wheel........................................................ 3-7
Tire
Pressure Light.............................................3-44
Tire Sidewall Labeling......................................5-62
Tire Size.......................................................5-65
Tire Terminology and Denitions........................5-65
Tires.............................................................5-61
Buying New Tires........................................5-72
Chains.......................................................5-77
Changing a Flat Tire....................................5-79
Compact Spare Tire.....................................5-93
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