2004 CADILLAC DEVILLE instrument panel

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada, contact
GM of Canada Customer Communication Centre
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
7-2

Cassette Tape Messages...............................3-107
Cassette Tape Player Service...........................6-10
CD Changer, Glovebox-Mounted......................3-110
CD Messages.............................3-97, 3-109, 3-113
Cellular Phone Usage....................................3-116
Cellular Telephone, Storage Area......................2-51
Center Console Storage Area...........................2-51
Center Flex Storage Unit.................................2-52
Center Front Passenger Position, Safety Belts.......1-20
Center High-Mounted Stoplamp (CHMSL)...........5-64
Chains, Tires..................................................5-84
Charging System Light....................................3-51
Check
Engine Light...............................................3-55
Checking Coolant............................................5-29
Checking Engine Oil........................................5-16
Checking Things Under the Hood......................5-12
Chemical Paint Spotting.................................5-104
Child Restraints
Child Restraint Systems...............................1-35
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-42
Older Children.............................................1-29
Securing a Child Restraint Designed for the
LATCH System........................................1-44Child Restraints (cont.)
Securing a Child Restraint in a Rear Seat
Position..................................................1-44
Securing a Child Restraint in the Right Front
Seat Position...........................................1-47
Top Strap...................................................1-40
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Cigarette Lighter.....................................3-31, 3-32
Cleaning
Inside of Your Vehicle..................................5-98
Outside of Your Vehicle..............................5-101
Underbody Maintenance.............................5-104
Weatherstrips............................................5-101
Cleaning Aluminum or Chrome-Plated Wheels.....5-103
Cleaning Exterior Lamps/Lenses......................5-102
Cleaning Fabric/Carpet....................................5-98
Cleaning Glass Surfaces................................5-100
Cleaning Leather............................................5-99
Cleaning the Interior Plastic Components..........5-100
Cleaning the Mirror.................................2-39, 2-41
Cleaning the Speaker Covers..........................5-100
Cleaning the Top of the Instrument Panel.........5-100
Cleaning Tires..............................................5-103
Cleaning Vinyl................................................5-99
Cleaning Windshield and Wiper Blades............5-102
Cleaning Wood Panels...................................5-100
3

Hitches..........................................................4-45
HomeLink®Transmitter....................................2-46
HomeLink®Transmitter, Programming................2-47
Hood
Checking Things Under................................5-12
Release.....................................................5-13
Horn............................................................... 3-7
Horn Sounds at Lock......................................3-81
How the System Works...................................3-29
How to Add Coolant to the Coolant
Surge Tank.................................................5-36
How to Add Fluid............................................5-26
How to Check Power Steering Fluid..................5-41
How to Reset the Transaxle Fluid Indicator.........5-27
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-12
Hydroplaning..................................................4-21
I
If No Steam Is Coming From Your Engine..........5-33
If Steam Is Coming From Your Engine...............5-32
If the Light Is Flashing.....................................3-56
If the Light Is On Steady.................................3-57If You Are Caught in a Blizzard.........................4-30
If You Are Stuck in Sand, Mud, Ice or Snow.......4-32
If You Do Decide To Pull a Trailer.....................4-42
Ignition Positions.............................................2-24
Inadvertent Power Battery Saver.......................3-25
Infants and Young Children, Restraints...............1-31
Ination - Tire Pressure...................................5-74
Instrument Panel
Cluster.......................................................3-44
Overview..................................................... 3-4
Storage Area..............................................2-50
Instrument Panel Brightness.............................3-22
Interior Lamps................................................3-22
J
Jump Starting.................................................5-48
K
Key in Recall Memory.....................................3-76
Keyless Entry System....................................... 2-5
Keys............................................................... 2-3
8

Steering Wheel Comfort Controls......................3-42
Steering Wheel Controls, Audio.......................3-115
Steering Wheel Controls, Memory.....................2-55
Steering Wheel, Heated..................................... 3-8
Steering Wheel, Tilt Wheel................................. 3-7
Storage
Garment Hooks...........................................2-53
Storage Areas
Cellular Telephone.......................................2-51
Center Console Storage Area........................2-51
Center Flex Storage Unit..............................2-52
Convenience Net.........................................2-53
Front Storage Area......................................2-51
Full Floor Console Storage Area....................2-51
Glove Box..................................................2-50
Instrument Panel Storage Area......................2-50
Map Pocket................................................2-52
Rear Storage Area.......................................2-53
Rear Storage Door Trim Armrest....................2-53
Umbrella Holder..........................................2-53
Storing the Flat Tire and Tools..........................5-95
Storing the Spare Tire and Tools.......................5-95
Stuck in Sand, Mud, Ice or Snow......................4-32
Sun Visors.....................................................2-18
Sunroof.........................................................2-54T
Tachometer....................................................3-49
Taillamps
Turn Signal, and Stoplamps..........................5-64
TCS Warning Light..........................................3-53
Testing the Alarm............................................2-20
Theft-Deterrent, Radio....................................3-114
Theft-Deterrent Systems...................................2-19
PASS-Key
®III .............................................2-21
PASS-Key®III Operation..............................2-22
Tilt Wheel........................................................ 3-7
Tire Ination Check.........................................6-10
Tire Pressure Display......................................3-88
Tire Sidewall Labeling......................................5-66
Tire Size.......................................................5-70
Tire Terminology and Denitions........................5-71
Tires.............................................................5-66
Buying New Tires........................................5-80
Chains.......................................................5-84
Changing a Flat Tire....................................5-86
Compact Spare Tire.....................................5-96
If a Tire Goes Flat.......................................5-85
Ination - Tire Pressure................................5-74
Inspection and Rotation................................5-78
Pressure Monitor Operation...........................5-76
15