2004 BUICK RANDEZVOUS phone

Problem Recommended Action
The fast forward, reverse,
previous and next
functions do not work.Some commands that do
one thing for DVDs will
not always work or
perform the same function
for audio, CDs or games.
These functions may also
be disabled when the
DVD is playing the
copyright information or
previews.
My disc is stuck in the
player. The eject button
does not work.Press the eject button on
the DVD player. Turn the
power off, then on again,
then press the eject
button on the DVD player.
Do not attempt to force or
remove the disc from the
player. If the problem
persists, return to your
dealer for further
assistance.
I lost the remote control
and/or the headphones.Contact your dealer for
assistance.
What is the best way to
clean the screen?Wipe the video screen
with a soft cloth that is
slightly damp with water.Problem Recommended Action
Sometimes the cordless
headphone audio cuts out
or buzzes for a moment,
then it comes back.This could be caused by
interference from cell
towers or by using your
cellular telephone or other
radio transmitter device in
the vehicle.
DVD System inoperable. In severe or extreme
temperatures your DVD
system might not be
operable. Temperatures
below−4°F (−20°C) or
above 140°F (60°C) could
damage your DVD
system. Operate your
DVD system under normal
or comfortable cabin
temperature ranges.
The cordless headphones
have audio distortion.Verify that the
headphones are facing to
the front of the vehicle
(left and right sides are
indicated on the
headphones to ensure
that the signal is received
properly.
In auxiliary mode, the
picture moves or scrolls.Check the signal coming
from the auxiliary device
and make sure that the
connection and the signal
are good.
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Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to and
control any of the music sources: radio, cassette tapes,
and CDs. However, the rear seat passengers can only
control the music sources that the front seat passengers
are not listening to. For example, rear seat passengers
may listen to a cassette tape or CD through headphones,
while the driver listens to the radio through the front
speakers. The rear seat passengers have control of the
volume for each set of headphones.
Thefront seat audio controls always have priority over the
RSA controls. If the front seat passengers switch the
source for the main radio to a remote source, the RSA will
play the same remote source. The rear speakers will be
muted when the RSA power is turned on. You may
operate the RSA functions even when the main radio
is off.If your vehicle has the rear seat entertainment (RSE)
system and the system is on, the rear seat passengers
can listen to the DVDs through the wired headphone
jacks on the RSA system. The RSE system cannot be
controlled with the RSA system.
Primary Radio Controls
The following function is controlled by the knob on the
main radio:
PWR (Power):Push this knob twice to turn RSA off.
3-126

Rear Seat Audio (RSA) Controls
The following functions are controlled by the RSA
system buttons:
PWR (Power):Press this button to turn RSA on or off.
VOL (Volume):Press this knob lightly so it extends.
Turn the knob to increase or to decrease volume. Push
the knob back into its stored position when you’re not
using it. The upper VOL knob controls the upper
headphone and the lower VOL knob controls the lower
headphone.BAND:Press this button to switch between FM1, FM2,
or AM, or XM1 or XM2 (48 contiguous US states, if
equipped). If the front passengers are already listening
to the radio, the RSA controller will not switch
between the bands or change the frequency. Press this
button to listen to the radio when a cassette tape or
a CD is playing. The inactive cassette or CD will remain
safely inside the radio for future listening.
wSEEKx:While listening to the radio, press the up
or the down arrow to tune to the next or the previous
station and stay there. The SEEK button is inactive if the
front radio is in use.
While listening to a cassette tape, press the up or the
down arrow to hear the next or the previous selection.
The SEEK button is inactive if the tape mode on
the front radio is in use.
While listening to a CD, press the up arrow to hear the
next track on the CD. Press the down arrow to go to
the start of the current track if more than eight seconds
have played. The SEEK button is inactive if the CD
mode on the front radio is in use.
To scan stations, press and hold either SEEK arrow
until the radio goes into scan mode. The radio will scan
to a station, play for a few seconds, then go on to
the next station. Press either SEEK arrow again to stop
scanning. The scan function is inactive if the front
radio is in use.
3-127

Audio Steering Wheel Controls
If your vehicle has this feature, you can control certain
radio functions using the buttons on your steering wheel.
SOURCE:Press this button to play a cassette tape,
CD, or a DVD (if equipped) when listening to the radio.
If a cassette tape, and CD, and/or DVD are loaded,
the system will go to the tape play rst.
MUTE:Press this button to silence the system. Press it
again, or any other radio button, to turn on the sound.
QVOLR(Volume):Press the up or down arrow
to increase or decrease volume.
QSEEKR:Press the up arrow to seek to the next
station and the down arrow to seek to the previous
station. The sound will mute while seeking. When
playing a cassette tape or a CD, press the up arrow to
hear the next selection.
BAND:Press this button to choose FM1, FM2, AM, or
XM1 or XM2 (48 contiguous US states, if equipped).
SCAN:Press this button to scan your radio preset
stations. The radio will scan to the rst preset station
stored on your pushbuttons, play for a few seconds, then
go on to the next preset station. The radio will scan
preset stations that are in the selected band and only to
those with a strong signal. Press this button again to
stop scanning.
DVD Distortion
You may experience video distortion when operating
cellular phones, scanners, CB radios, Global Position
Systems (GPS)*, two-way radios, mobile fax, or
walkie talkies.
It may be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
*Excludes the OnStar
®System.
3-129

Vehicle Design
According to the U.S. Department of Transportation,
utility vehicles have a signicantly higher rollover
rate than other types of vehicles. Utility vehicles do
have higher ground clearance and a narrower track or
shorter wheelbase than passenger cars, to make
them more capable for off-road driving. Specic design
characteristics like these give the driver a better
view of the road, but also give utility vehicles a higher
center of gravity than other types of vehicles. This
means that you should not expect a utility vehicle to
handle the same way a vehicle with a lower center
of gravity, like a car, would in similar situations.
But driver behavior factors are far more often the cause
of a utility vehicle rollover than are environmental or
vehicle factors. Safe driver behavior and understanding
the environment in which you will be driving can help
avoid a rollover crash in any type of vehicle, including
utility vehicles.
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-22.
Defensive driving really means “be ready for anything.”
On city streets, rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when the
vehicle in front of you is going to brake or turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makes
proper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.
4-3

Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you can not, try to slow down before you
hit them.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or it the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles or other vehicles, and
raindrops “dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
4-21

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-5
GM Mobility Program for Persons with
Disabilities..................................................7-6
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-8
Vehicle Data Collection and Event Data
Records...................................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to the United States
Government..............................................7-11
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance Information
7-1

STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
7-3