2004 BUICK RANDEZVOUS phone

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in Canada
can dial 1-800-263-3830.)
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Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Buick, the letter should be addressed to Buick’s
Customer Assistance Center.
United States – Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) – Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 3 year/36,000 mile (60 000 km) new car
warranty (whichever occurs rst).
Our commitment to Buick owners has always included
superior service through our network of Buick dealers.
Buick Premium Roadside Assistance provides an
extra measure of convenience and security.
Buick’s Roadside Assistance toll-free number is staffed
by a team of technically trained advisors, who are
available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest Buick
dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
Fuel delivery
Lock-out service (identication required)
Tow to nearest dealership for warranty service
Change a at tire
Jump starts
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We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, re department or hospitals
In many instances, mechanical failures are covered
under Buick’s comprehensive warranty. However, when
other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identication Number (VIN)
Vehicle license plate number
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick’s
judgement, the claims become excessive in frequency or
type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Buick Roadside Assistance: 1-800-252-1112,
text telephone (TTY) users, call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Care of (cont.)
Your CDs and DVDs..................................3-131
Cargo Cover..................................................2-44
Cargo Lamp...................................................3-20
Carrier Assembly-Differential
(Rear Drive Module)....................................5-49
Cassette Tape Messages.................................3-94
CD Adapter Kits.............................................3-95
CD Messages...............................3-84, 3-97, 3-111
Cell Phone Storage Area.................................2-39
Center Rear Passenger Position, Safety Belts.....1-42
Chains, Tires..................................................5-74
Change Engine Oil Message............................3-53
Charging System Indicator Message..................3-52
Check
Engine Light...............................................3-46
Tire Pressure System...................................5-65
Checking Coolant............................................5-24
Checking Engine Oil........................................5-14
Checking Things Under the Hood......................5-10
Checking Your Restraint Systems......................1-82
Chemical Paint Spotting.................................5-106
Child Restraints
Child Restraint Systems...............................1-53
Infants and Young Children...........................1-50
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-62
Older Children.............................................1-47Child Restraints (cont.)
Securing a Child Restraint Designed for the
LATCH System........................................1-64
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-67
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-64
Securing a Child Restraint in the Right Front
Seat Position...........................................1-69
Top Strap...................................................1-57
Top Strap Anchor Location............................1-58
Where to Put the Restraint...........................1-56
Cigarette Lighter.............................................3-28
Cleaning
Inside of Your Vehicle..................................5-99
Outside of Your Vehicle..............................5-103
Underbody Maintenance.............................5-105
Weatherstrips............................................5-102
Your DVD Player.......................................3-131
Cleaning Aluminum or Chrome-Plated Wheels . . . 5-104
Cleaning Exterior Lamps/Lenses......................5-103
Cleaning Fabric/Carpet...................................5-100
Cleaning Glass Surfaces................................5-102
Cleaning Interior Plastic Components...............5-102
Cleaning Leather...........................................5-101
Cleaning the Top of the Instrument Panel.........5-102
Cleaning the Windshield, Backglass and Wiper
Blades.....................................................5-104
3

Cleaning Tires..............................................5-105
Cleaning Vinyl..............................................5-101
Climate Control System...................................3-28
Dual..........................................................3-32
Dual Automatic............................................3-35
Outlet Adjustment........................................3-38
Compact Spare Tire........................................5-98
Compass Variance..........................................3-60
Content Theft-Deferrent....................................2-15
Control of a Vehicle.......................................... 4-7
Convenience Center, Rear...............................2-44
Convenience Net............................................2-44
Coolant
Engine Temperature Gage............................3-46
Engine Temperature Warning Message...........3-51
Heater, Engine............................................2-22
Cooling System..............................................5-29
Cruise Control................................................3-11
Cupholder(s)..................................................2-39
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-6Customer Assistance Information (cont.)
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps (DRL).........................3-15
Defensive Driving............................................. 4-3
Defogging and Defrosting.................3-30, 3-34, 3-37
Delayed Lighting.............................................3-18
Delayed Locking.......................................2-9, 3-68
Dinghy Towing................................................4-34
Disarming with the Remote Keyless Entry
Transmitter.................................................2-16
Disarming with Your Key..................................2-16
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-35
Door
Ajar Warning Message.................................3-54
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
4

Following Distance..........................................4-48
Four-Way Manual Driver Seat............................ 1-3
Front Armrest Storage Area..............................2-40
Front Console Storage Area.............................2-40
Front Reading Lamps......................................3-20
Fuel............................................................... 5-4
Additives...................................................... 5-6
California Fuel.............................................. 5-5
Filling a Portable Fuel Container..................... 5-9
Filling Your Tank........................................... 5-7
Fuels in Foreign Countries.............................. 5-6
Gage.........................................................3-49
Gasoline Octane........................................... 5-4
Gasoline Specications.................................. 5-5
Low Warning Message.................................3-56
Fuses
Fuses and Circuit Breakers.........................5-109
Windshield Wiper.......................................5-109
G
Gage
Engine Coolant Temperature.........................3-46
Fuel..........................................................3-49
Speedometer..............................................3-41
Tachometer.................................................3-42
Garage Door Opener.......................................2-35Gasoline
Octane........................................................ 5-4
Specications............................................... 5-5
Gate Operator and Canadian Programming........2-37
Glove Box.....................................................2-39
GM Mobility Program for Persons with
Disabilities.................................................... 7-6
H
Hatch Ajar Warning Message............................3-54
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-8
Headlamp Exit Delay...............................3-17, 3-65
Headlamp High/Low-Beam Changer.................... 3-9
Headlamp Wiring...........................................5-108
Headlamps....................................................5-50
Bulb Replacement.......................................5-50
Front Turn Signal, Sidemarker and Parking
Lamps....................................................5-52
Halogen Bulbs............................................5-50
Headphones.................................................3-113
Head-Up Display (HUD)...................................3-21
Heated Seats................................................... 1-6
Highbeam Out Warning Message......................3-59
Highway Hypnosis...........................................4-26
Hill and Mountain Roads..................................4-26
7

Service Manuals.............................................7-12
Setting Preset PTYs (RDS Only).....................3-102
Setting Preset Stations..................3-76, 3-87, 3-100
Setting the Time.............................................3-73
Setting the Tone (Bass/Treble)........3-76, 3-88, 3-100
Sheet Metal Damage.....................................5-105
Shifting Into Park (P).......................................2-27
Shifting Out of Park (P)...................................2-29
Shoulder Belt Height Adjuster...........................1-30
Skidding........................................................4-17
Some Other Rainy Weather Tips.......................4-22
Special Fabric Cleaning Problems....................5-101
Specications, Capacities...............................5-115
Speedometer..................................................3-41
Split Bench Seats............................................. 1-9
Starting Your Engine.......................................2-21
Steering........................................................4-13
Steering in Emergencies..................................4-14
Steering Tips..................................................4-13
Steering Wheel Controls, Audio.......................3-129
Stereo RCA Jacks.........................................3-114
Storage Areas
Cell Phone Storage Area..............................2-39
Convenience Net.........................................2-44
Cupholder(s)...............................................2-39
Floor Console Storage Area..........................2-40
Front Armrest Storage Area...........................2-40
Glove Box..................................................2-39Storage Areas (cont.)
Overhead Console.......................................2-39
Rear Convenience Center.............................2-44
Rear Storage Area.......................................2-40
Roof Rack System.......................................2-41
Storage Compartment......................................2-39
Storing a Flat or Spare Tire and Tools...............5-91
Stowable Seat................................................1-18
Stuck in Sand, Mud, Ice or Snow......................4-32
Sun Visors.....................................................2-15
Sunglasses Storage Compartment.....................2-40
Sunroof.........................................................2-48
Switchbanks, Instrument Panel..........................3-21
T
Tachometer....................................................3-42
Taillamps
Back-Up Lamps...........................................5-53
Turn Signal, and Stoplamps..........................5-52
TCS Warning Light..........................................3-45
Theft-Deterrent, Radio....................................3-128
Theft-Deterrent Systems...................................2-15
Content Theft-Deterrent................................2-15
PASS-Key
®III .............................................2-17
PASS-Key®III Operation..............................2-17
Tilt Mirror.......................................................3-72
15