BMW Maintenance Programs -
2004 X5 3.0i, 4.4i
Maintenance Programs are a benefit designed
to help reduce the cost of scheduled and
unscheduled maintenance.
Every 2004 X5 purchased from an authorized
BMW SAV center in the United States or
Puerto Rico is covered by Full Maintenance for
48 months or 50,000 miles, whichever occurs
first. Coverage begins on the date of first retail
sale or the date the vehicle is first placed in
service as a demonstrator or company vehicle,
whichever is earlier.
Any authorized BMW SAV center in the United
States or Puerto Rico will perform the sched-
uled or additional maintenance services on
your vehicle at no expense to you. The
maintenance schedule intervals are based on
normal driving conditions and operation.
Should you request more frequent mainte-
nance service, the cost of these services
will not be covered by the Maintenance
Program.
Coverage
Full Maintenance covers all factory-recom-
mended maintenance, as determined by the
Service Interval Indicator. Additional items that
need replacement due to normal wear and
tear, and that are not covered by the original
New SAV Limited Warranty - such as brake
pads, brake rotors and wiper blade inserts -
are included, provided wear and tear exceeds
BMW specifications. Any adjustments required
due to normal operating conditions are also
included. See pages 5-8 of this statement for
additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the BMW
Service Indicator lights on the check control
panel in the dashboard.This BMW X5 Service and Warranty Informa-
tion book should be presented to your
authorized BMW SAV center when mainte-
nance is required. Your authorized BMW SAV
center will stamp this book documenting the
services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New BMW
SAV Limited Warranty.
– Gasoline and gasoline additive.
– Windshield washer additive (except when
in conjunction with scheduled mainte-
nance).
– Tires, wheel alignment, tire balance and
rotation.
– Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage,
road salt corrosion, alteration, installation of
non-BMW accessories, or use of improper,
poor quality or contaminated fuel.
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an authorized BMW SAV center within
the United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the
recommended maintenance intervals as
indicated by the Service Interval Indicator.
1
6
Inspection I
Only those items of inspection work which apply to your vehicle will be performed.
This list is subject to amendment.
UndercarriageX5 3.0i
4.4i
Change oil and oil filter while engine is at normal operating temperature.
We recommend BMW High Performance Synthetic Oil,
p/n 07 51 0 017 866.
Check transmission for leaks.
Check transfer case for leaks.
Change oil in transfer case only if prompted by diagnostic short-test
Check rear axle for leaks.
Check front axle differential for leaks.
Half-shafts: Check for leaks at flexible boots.
Visually check fuel tank, lines and connections for leaks.
Check condition, position, and mounting of exhaust system.
Examine for leaks.
Check power steering system for leaks. Check power steering fluid level;
add fluid if necessary.
Check steering for absence of play, condition of suspension track rods,
front axle joints, steering linkage and joint disc.
Check overall thickness of front and rear disc brake pads using special tool.
If replacement is necessary: Examine brake disc surfaces. Clean brake pad
contact points in calipers. Grease wheel centering hubs. Check thickness
of parking brake linings only when replacing rear brake pads.
Check brake system connections and lines for leaks, damage
and incorrect positioning.
Check parking brake actuation. Adjust if necessary.
Check all tire pressures (including spare). Correct if necessary.
Check condition of tires (outer surface [left/right]), tread wear and pattern;
in case of uneven tread wear, readjust wheel alignment if requested
(invoice separately).
Inspect entire body according to terms of rust performation limited warranty.
(Must be performed at least every two years).
24 From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New SAV Limited Warranty does not cover any
of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper docu-
mentation, i.e., a valid drivers license, registra-
tion, etc. Lock-out service will be provided up to
a maximum of $100.00 per incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New SAV Limited
Warranty, your SAV will be transported (at no
cost) to the nearest authorized BMW SAV center.
Your SAV is also covered in the event of an
accident or collision.
If a breakdown occurs after normal business
hours, your SAV will be transported to a
secure location and transported to the
nearest authorized BMW SAV center on the
next business day.If you request that the SAV be taken to a
location other than the nearest authorized BMW
SAV center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be taken
to a different BMW SAV center as long as it is
within 50 additional miles of the "nearest" BMW
SAV center.
Towing requests for SAV disabled because of
casualty, fire, act of God, or violation of law
(federal, state or local) are accepted at the
expense of the owner/driver.
If it is necessary for you to have your SAV towed
through your own arrangements, you must
contact BMW Roadside Assistance for prior
authorization and instructions on claim
procedures. All claims must be submitted
within sixty (60) days of the disablement or
occurrence, accompanied by the original
receipts. Claims received after that time period
may not be honored and are subject to the full
discretion of BMW Roadside Assistance. If
BMW Roadside Assistance is not contacted for
"prior" authorization, the maximum coverage for
towing situations is $100.00.
Sign-and-Drive
In most instances, services provided under the
BMW Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so the
provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by you
directly to the provider of the services.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
Services
25 will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations.
In event of an emergency, this service will
assist you in getting information out to the
proper party whether it’s business or personal.
If unable to contact, the message relay service
will document the information, and will make
reasonable efforts to deliver the message to
the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of
our Roadside Assistance service representa-
tives a call, and we’ll provide you with detailed,
easy to read, computerized trip itinerary and
companion map package.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
– Must occur in excess of 100 miles from the
driver’s residence, and;
– Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW SAV
together after the SAV has been repaired by
an authorized BMW SAV center. Original
receipts must accompany all reimbursement
requests.
Trip interruption coverage is limited to
$750.00 per incident, to a maximum of five
days per incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with each
company and location, and are subject to
change without notice.
Simply display your BMW Service Card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees
caused
by a violation of local or state law.
– Expenses related to hazardous weather
conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by Cross Country Motor
Club, Inc., Boston, MA 02155, except in
Alaska, California, Hawaii, Oregon, Wisconsin
and Wyoming where services are provided by
Cross Country Motor Club of California, Inc.,
Boston, MA 02155.
The BMW Roadside Assistance Program is
not a warranty and does not affect your rights
under the New SAV Limited Warranty.
replacement of filters, coolant, and refrigerant.
Failure to maintain the SAV properly in
accordance with the instructions in the X5
Owner’s Manual or the Service section of this
Statement, that results in the failure of any
part of the SAV.
Modification of the SAV or installation of any
performance accessories or components
attached to the SAV which alters the original
engineering and/or operating specifications or
which result in damage to the other original
components, electrical interference, electrical
short, radio static, water leaks and wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable
tire manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the X5 Owner’s
Manual. Should you experience difficulty in
obtaining warranty service from a tire manu-
facturer, your authorized BMW SAV center will
assist you in resolving the difficulty.
Non-BMW Parts – While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the use
of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for
salvage purposes, or if the vehicle has been
used in any competitive event.General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WAR-
RANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
NA HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
28
38
Notice
The “National Traffic & Motor Vehicle Safety
Act of 1966” requires manufacturers to be in
a position to contact the vehicle owners
when a correction of a product defect
becomes necessary. Please fill in the
attached postcard if you change your
address or purchase a used BMW.
Tire Warranty Statement
Tires are warranted by their respective
manufacturer as detailed in the applicable
tire manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you
in resolving the difficulty.