BMW Maintenance Programs -
2004 X5 3.0i, 4.4i
Maintenance Programs are a benefit designed
to help reduce the cost of scheduled and
unscheduled maintenance.
Every 2004 X5 purchased from an authorized
BMW SAV center in the United States or
Puerto Rico is covered by Full Maintenance for
48 months or 50,000 miles, whichever occurs
first. Coverage begins on the date of first retail
sale or the date the vehicle is first placed in
service as a demonstrator or company vehicle,
whichever is earlier.
Any authorized BMW SAV center in the United
States or Puerto Rico will perform the sched-
uled or additional maintenance services on
your vehicle at no expense to you. The
maintenance schedule intervals are based on
normal driving conditions and operation.
Should you request more frequent mainte-
nance service, the cost of these services
will not be covered by the Maintenance
Program.
Coverage
Full Maintenance covers all factory-recom-
mended maintenance, as determined by the
Service Interval Indicator. Additional items that
need replacement due to normal wear and
tear, and that are not covered by the original
New SAV Limited Warranty - such as brake
pads, brake rotors and wiper blade inserts -
are included, provided wear and tear exceeds
BMW specifications. Any adjustments required
due to normal operating conditions are also
included. See pages 5-8 of this statement for
additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the BMW
Service Indicator lights on the check control
panel in the dashboard.This BMW X5 Service and Warranty Informa-
tion book should be presented to your
authorized BMW SAV center when mainte-
nance is required. Your authorized BMW SAV
center will stamp this book documenting the
services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New BMW
SAV Limited Warranty.
– Gasoline and gasoline additive.
– Windshield washer additive (except when
in conjunction with scheduled mainte-
nance).
– Tires, wheel alignment, tire balance and
rotation.
– Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage,
road salt corrosion, alteration, installation of
non-BMW accessories, or use of improper,
poor quality or contaminated fuel.
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an authorized BMW SAV center within
the United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the
recommended maintenance intervals as
indicated by the Service Interval Indicator.
1
3 A detailed list of all maintenance operations
included in each of the elements of the BMW
Maintenance System is found on pages 4-8.
These elements are as follows:
Quality Certification I will be performed by your
authorized BMW SAV center and certified on
the following page.
The performance of certain subsequent
maintenance elements, as required by the
BMW New SAV Limited Warranty, will be
specified at intervals computed by the BMW
Service Interval Indicator as follows:
– Oil Service: Engine oil should be changed
with the engine at operating temperature.
Note: Change oil at least once a year.
All 2004 BMW X5s are factory-filled with
BMW High Performance Synthetic oils. At the
time of the printing of this booklet, the
following oils are strongly recommended
and approved by BMW:
BMW High Performance 5W-30 Synthetic
Oil (BMW part number 07 51 0 017 866)
Mobil 1 5W-30
Mobil 1 5W-40
BMW is evaluating various synthetic oils
for inclusion in our list of recommended
motor oils. For the most current list of
synthetic oils, please contact your
authorized BMW SAV center, or call
BMW of North America at 1-800-831-
1117. You can also obtain this information
from our website, www.bmwusa.com.
It is recommended to check engine oil level
whenever fuel is added to the vehicle.
If you need to add oil between oil changes
and are unable to obtain BMW High
Performance Synthetic Oil, Mobil 1 or
another special oil on the list, use a synthetic
oil with an API rating of SJ or higher.
– Inspection I: Major vehicle maintenance
as specified in the following pages under
Inspection I.
– Inspection II: Additional major vehicle
maintenance as specified in the following
pages under Inspection II.The following maintenance elements must
be performed at the mileage/time stated
(time intervals begin from the vehicle’s
production date):
– Brake Fluid Service: Change brake fluid
every two years.
– Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced every 100,000
miles to maximize vehicle fuel economy
and minimize exhaust pollution. The
replacement of the oxygen sensor is
required under the terms of the applicable
BMW emission system warranties.
– Spark Plug Service: The X5 is equipped
with platinum-tipped spark plugs. These
allow a longer service life than conven-
tional plugs. Replace spark plugs every
100,000 miles.
– Automatic Transmission Service: Change
ATF every 100,000 miles.
The engine coolant has a lifetime rating and
does not need to be changed.
Please see your authorized BMW SAV center
for the most current information.
For your convenience, you may also wish to
have your authorized BMW SAV center
perform any necessary operations to fulfill any
state inspection requirements in your area
concurrent with the maintenance elements
specified above during other repairs.
Make sure that confirmation of maintenance
work is always entered in this SAV Service and
Warranty Information Statement. You may need
this for any warranty claims that become
necessary, and later on as evidence that your
SAV has been given the correct and regular
maintenance that justifies its resale or trade-in
value.
BMW has applied the most modern techno-
logical advances not only to the design and
production of your SAV, but also to computing
of the optimum maintenance interval for your
type of operations and driving style. Your
authorized BMW SAV center has made a
Unscheduled Maintenance
Only use fuels advertised to have adequate
detergency and low alcohol content. Use of
fuels with insufficient detergent and/or excess
alcohol can cause driveability problems that
necessitate cleaning intake valves and fuel
injection valves, and, when applicable,
adjusting the engine idle. We suggest having
this work performed by your authorized BMW
SAV center, perhaps while regular mainte-
nance is performed. Your authorized BMW SAV
center can also recommend a gasoline
additive that will provide sufficient detergency.
While this recommended unscheduled
maintenance is not required in order to
maintain the emission warranty, cleaning of
intake valves or, when applicable, fuel
injection valves, or adjustment of engine idle,
necessitated by use of inappropriate fuel, is
not covered by warranty because no defect in
material or workmanship or component failure
is involved.
Special Note
Maintenance items and schedules stated
herein reflect the combined recommenda-
tions for all model 2004 BMW X5s, and are
subject to change. The most current mainte-
nance recommendations are available from
your authorized BMW SAV center.
Quality Certification I
For a detailed list of items inspected, refer to
the Quality Certification I form provided to
the Owner at time of delivery. A copy of the
form is on file at the authorized selling BMW
SAV center.
Quality Certification I
Performed by (selling BMW SAV center/Stamp with Code)
FREE OF CHARGE
Date Mileage
Authorized
Signature of Service Manager
4 substantial investment in unique BMW special
service tools to enable his BMW factory trained
service technicians to perform quality repairs
on your BMW in minimal time. He/she looks
forward to serving your every service need
and to help maximize your satisfaction with
your BMW, its longevity, and resale value.
6
Inspection I
Only those items of inspection work which apply to your vehicle will be performed.
This list is subject to amendment.
UndercarriageX5 3.0i
4.4i
Change oil and oil filter while engine is at normal operating temperature.
We recommend BMW High Performance Synthetic Oil,
p/n 07 51 0 017 866.
Check transmission for leaks.
Check transfer case for leaks.
Change oil in transfer case only if prompted by diagnostic short-test
Check rear axle for leaks.
Check front axle differential for leaks.
Half-shafts: Check for leaks at flexible boots.
Visually check fuel tank, lines and connections for leaks.
Check condition, position, and mounting of exhaust system.
Examine for leaks.
Check power steering system for leaks. Check power steering fluid level;
add fluid if necessary.
Check steering for absence of play, condition of suspension track rods,
front axle joints, steering linkage and joint disc.
Check overall thickness of front and rear disc brake pads using special tool.
If replacement is necessary: Examine brake disc surfaces. Clean brake pad
contact points in calipers. Grease wheel centering hubs. Check thickness
of parking brake linings only when replacing rear brake pads.
Check brake system connections and lines for leaks, damage
and incorrect positioning.
Check parking brake actuation. Adjust if necessary.
Check all tire pressures (including spare). Correct if necessary.
Check condition of tires (outer surface [left/right]), tread wear and pattern;
in case of uneven tread wear, readjust wheel alignment if requested
(invoice separately).
Inspect entire body according to terms of rust performation limited warranty.
(Must be performed at least every two years).
13 The maintenance schedule as shown
is required for the proper functioning
of the emission control systems for
optimum vehicle performance and fuel
economy.
Abbreviations:
I - Inspect
R - Replace part(s) and/or fluid listed
Basic Engine
Engine oil....................................................
Engine oil filter..........................................
Fuel System
Air filter.......................................................
Ignition System
Spark plugs...............................................
Emission Control Components
Oxygen sensor..........................................
Emission Control Maintenance Schedule: X5 3.0i, 4.4i
Oxygen Sensor Service: The oxygen sensor deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel economy and minimize exhaust pollution.
The mileage interval varies according to individual driving conditions and is determined by the
service interval indicator.
Oil Service
Inspection I
Oil Service
Inspection II
RRR R
RRR R
R
Replace at intervals of
100,000 miles
Replace at intervals of
100,000 milesX5
Continue sequence of
Oil Services and
Inspections per Service
Interval Indicator.
24 From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New SAV Limited Warranty does not cover any
of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper docu-
mentation, i.e., a valid drivers license, registra-
tion, etc. Lock-out service will be provided up to
a maximum of $100.00 per incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New SAV Limited
Warranty, your SAV will be transported (at no
cost) to the nearest authorized BMW SAV center.
Your SAV is also covered in the event of an
accident or collision.
If a breakdown occurs after normal business
hours, your SAV will be transported to a
secure location and transported to the
nearest authorized BMW SAV center on the
next business day.If you request that the SAV be taken to a
location other than the nearest authorized BMW
SAV center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be taken
to a different BMW SAV center as long as it is
within 50 additional miles of the "nearest" BMW
SAV center.
Towing requests for SAV disabled because of
casualty, fire, act of God, or violation of law
(federal, state or local) are accepted at the
expense of the owner/driver.
If it is necessary for you to have your SAV towed
through your own arrangements, you must
contact BMW Roadside Assistance for prior
authorization and instructions on claim
procedures. All claims must be submitted
within sixty (60) days of the disablement or
occurrence, accompanied by the original
receipts. Claims received after that time period
may not be honored and are subject to the full
discretion of BMW Roadside Assistance. If
BMW Roadside Assistance is not contacted for
"prior" authorization, the maximum coverage for
towing situations is $100.00.
Sign-and-Drive
In most instances, services provided under the
BMW Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so the
provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by you
directly to the provider of the services.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
Services
27
Warrantor
BMW NA warrants 2004 U.S. specification X5
SAVs distributed by BMW NA or sold through
the BMW NA European Delivery Program
against defects in materials or workmanship to
the first retail purchaser, and each subsequent
purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the SAV is first placed
in service as a demonstrator or company
vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this limited warranty,
the SAV must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW SAV center,
during normal business hours. The authorized
BMW SAV center will, without charge for parts
or labor, either repair or replace the defective
part(s) using new or authorized remanufac-
tured parts. The decision to repair or replace
said part(s) is solely the prerogative of BMW
NA. Parts for which replacements are made
become the property of BMW NA.
In all cases, a reasonable time must be
allowed for warranty repairs to be completed
after the SAV is received by the authorized
BMW SAV center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
SAV Limited Warranty for defects in material orworkmanship for a period of 10 years,
unlimited mileage from the date of purchase.
In order to be eligible for this coverage, the
SAV must be a new SAV retailed in the State of
Kansas and the repair performed by an
authorized BMW SAV center in Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the New
SAV Limited Warranty period.
Roadside assistance and other owner benefits
are available by calling:
1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this Statement
(page 23).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear or
deterioration due to driving habits or condi-
tions, such as brake pads/linings, brake discs,
clutch disc, pressure plate, filters, upholstery,
trim and chrome items, paint finish, drive belts,
glass, and similar items, are specifically
limited to defects in material or workmanship.
This warranty does not apply to the
following:
Damage which results from negligence,
improper operation of the SAV, improper repair,
lack of or improper maintenance, environmen-
tal influences, flood, accident or fire damage,
road salt corrosion, or use of improper or
contaminated fuel.
Damage to the engine, transmission or any
related component caused by improper
shifting of the transmission.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
New SAV Limited Warranty -
2004 X5
(Valid only in the U.S.A.
and Puerto Rico)
31 to genuine BMW parts in performance and
durability. BMW NA assumes no liability under
this warranty with respect to parts other than
genuine BMW parts.
However, the use of non-BMW replacement
par ts or non-EPA certified parts does not
invalidate the warranty on other components,
unless non-BMW par ts or non-EPA certified
parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper
or inadequate maintenance, use of leaded fuel
or fuels containing more than 10% ethanol, or
other oxygenates with more than 2.8% oxygen
by weight (i.e., more than 15% MTBE or more
than 3% methanol plus an equivalent amount
of co-solvent).
The replacement of maintenance parts, such
as spark plugs, filters and similar items used in
required maintenance services, the repair or
replacement of maintenance parts beyond the
first required inspection/maintenance, or if the
part has been replaced earlier for reasons
other than it being defective.
The SAV or any part of the SAV unless a failure
causes the SAV to fail to conform to applicable
emission regulations.
Any SAV on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The SAV, if the vehicle identification number is
altered or cannot be read, or if the SAV has
been declared a total loss or sold for salvage
purposes.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN.
BMW NA HEREBY EXCLUDES INCIDEN-
TAL AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVE-
NIENCE, OR LOSS OF USE OF THE SAV,
FOR ANY BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY, INCLUDING THE
IMPLIED WARRANTY OF MERCHANT-
ABILITY, APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the
exclusion or limitation of incidental or
consequential damages, so the above
limitations and exclusions may not apply to
you. Additionally, if you are a California,
Maine, Massachusetts or Vermont resident
and your vehicle is registered in that state,
your vehicle is eligible for California
Emissions Warranty coverage.