2004 BMW X5 3.0I Service and warranty information

14 If your X5 is driven only for short distances of
less than 10 miles over a prolonged period of
time, without an occasional drive at highway
speeds, the engine’s charging system will not
maintain the battery. Insufficient use of the SAV
could result in short term starting problems
and in the long term could damage the battery.
In case the SAV is not operated for more than
four weeks it is advisable to:
a) consider using a proper trickle charger,
following the charger manufacturer’s
instructions, to maintain the battery’s state of
charge; or
b) consult your BMW SAV center regarding
battery removal. Once removed, the battery
must be charged and stored in a cool, dry
place where it can be protected from
freezing. If the battery will be stored for over
3 months, it must be recharged every 3
months, or else it will become damaged and
useless.
Please consult with your BMW SAV center for
further guidance and information.
Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible to
offer a six-year limited anti-corrosion warranty
against rust perforation on your SAV provided
that the SAV is maintained in accordance with
the provisions of the New SAV Limited
Warranty as outlined in the Warranty Section
of this Statement (page 27).
The major degree of corrosion protection is
due to the electrophoretic dip painting process
which cathodically deposits paint particles on
all body parts, attracting paint particles into the
minutest cavities or seams. Body parts are
designed to provide optimum corrosion
protection.During manufacture, exterior body parts
receive an additional corrosion protection coat.
Hood, trunk, doors and other body parts with
metal folds are coated with PVC and sealed
from the outside.
All floor panels receive a resilient coating of
PVC for maximum protection against damage
due to stones, etc.
Corrosion protection materials tested over
many years are applied to the surfaces of
cavities and to the entire underside of the
vehicle during and after assembly.
Requirements for maintaining the six-year
limited anti-corrosion warranty are outlined in
the Warranty Section of this Statement (page
29).
Restoring corrosion protection
Please take care that anti-corrosion material is
replaced when your car is repaired after body
or chassis damage.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
Underbody maintenance
The underbody has to be cleaned at least
once a year, in spring, with plain water in order
to remove mud, chemical sediments and other
deposits. If those materials are not removed,
corrosion (rust) will occur.
Your BMW SAV center will do this anti-
corrosion service for you.
WARNING
Do not apply additional undercoating or rust-
proofing on or near the exhaust manifold,
exhaust pipes, catalytic converter or heat
shields. During driving, the substance used
for undercoating could overheat and cause
a fire.
Battery Care

15SAV inspected and repaired if
necessary to BMW standards
required by BMW six year anti-
corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair
order if necessary)
Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage

Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the
authorized BMW SAV center below and this BMW center has given notification of any
body repairs necessary.
Customer's
signatureDate
Performed by BMW SAV center/Stamp with Code
BMW center authorized signature

16SAV inspected and repaired if
necessary to BMW standards
required by BMW six year anti-
corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair
order if necessary)
Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage

Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the
authorized BMW SAV center below and this BMW center has given notification of any
body repairs necessary.
Customer's
signatureDate
Performed by BMW SAV center/Stamp with Code
BMW center authorized signature

17SAV inspected and repaired if
necessary to BMW standards
required by BMW six year anti-
corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair
order if necessary)
Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage

Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the
authorized BMW SAV center below and this BMW center has given notification of any
body repairs necessary.
Customer's
signatureDate
Performed by BMW SAV center/Stamp with Code
BMW center authorized signature

18SAV inspected and repaired if
necessary to BMW standards
required by BMW six year anti-
corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair
order if necessary)
Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage

Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the
authorized BMW SAV center below and this BMW center has given notification of any
body repairs necessary.
Customer's
signatureDate
Performed by BMW SAV center/Stamp with Code
BMW center authorized signature

19SAV inspected and repaired if
necessary to BMW standards
required by BMW six year anti-
corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair
order if necessary)
Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage

Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the
authorized BMW SAV center below and this BMW center has given notification of any
body repairs necessary.
Customer's
signatureDate
Performed by BMW SAV center/Stamp with Code
BMW center authorized signature

20SAV inspected and repaired if
necessary to BMW standards
required by BMW six year anti-
corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair
order if necessary)
Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage

Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the
authorized BMW SAV center below and this BMW center has given notification of any
body repairs necessary.
Customer's
signatureDate
Performed by BMW SAV center/Stamp with Code
BMW center authorized signature

21 Your satisfaction with our product and the
services provided by authorized BMW SAV
centers is of great importance to us. We take
pride in our product, as does the BMW SAV
center who services it. If you should ever have
a question regarding your BMW SAV center’s
service or your BMW's performance, we
recommend that you contact your authorized
BMW SAV center. Should you travel to an
unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW SAV
center. The centers listed are equipped to help
you with virtually all BMW related matters.
When contacting an authorized BMW SAV
center, we suggest that depending upon the
nature of your contact, you discuss it with
either the Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW SAV center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1-800-831-1117 or
through our website at www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone number.
2. SAV Identification Number (last seven digits).
3. SAV’s delivery date.
4. SAV mileage.
5. Selling BMW SAV center’s name.6. Servicing BMW SAV center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representa-
tive will carefully review all the facts involved
and let you know what further action will be
taken in conjunction with your BMW SAV
center. Please remember: the first step in
resolving a complaint is to contact the autho-
rized BMW SAV center that performed the work
on your vehicle. They have the necessary
equipment and the personnel to achieve this
goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance
Information