2003 VOLKSWAGEN GOLF Owners Manual

Coverage of Non-Warranty
Parts
be
free of charge.
Damage Caused by Tamper­
ing, Use of
use of
or
and abuse,
Diagnos is and repair
of such damage
are at th e expense of the
owner.
Notice of
you are not notified within days that
a
per formance warranty
is requi red to repair the
free of charge .
22
on
how
may not
Some states do not the or
or
damages , so this
to you .

Customer Relations
to
th e situation. they are in the best posit io n
to quickly resolve any concerns you may
have.
When to Notify the
Manufacturer
co ntact Volkswagen of America. .. immed iate­by
When you or please provide the
following information:
ing to your request for assistance. After
this review
is
inform you of any assista nce that we may be
occasionally monitor the
phone between our customers and
representatives . We hope you under­
stand our interes t in providing the best
p ossi
ble service.
23

Repairs Not Covered by
Warranty
of
America,
of
conduct from time to
notify you by
you have not changed
your address and
has your current address on you
you are concerned that you may not have
received notice concerning a
service action, check with your to determine whether your for any repair free of charge.
24
other instances
may offer assistance with a beyond warranty on a case-by-case basis.
you
gen of America. pay for in part
or in
you are not satisfied
with your decision, tact of America,
or in
ing. request
iden tification number of your car. the maintenance history and of why you that
pai r be performed free of charge. be accompanied by
cords which you have retained. A
view your request and advise you of our
decision.

888
Relations Rep­
resentative does not resolve your product
concern to your satisfaction or
if you do
not wish to present your concern to either
of them, you may take advantage of the
mediation and arbitration services of the
Better Business Bureau. This program is
BBB
miles and has not been
n use for more than 2 years . Not every
claim
is eligible; there are some age and mileage limitations. so please check with
your local Better Business Bureau
acceptable resolution. do not have to
participate in mediation if you would rath­er proceed immediately to arbitration . Ar­
bitration
is the other part of BBB
LINE. Arbitration is a process by which an impartial person makes a decision on your
claim. The arbitrators are not connected
with the automobi le industry and serve on
voluntary basis.
When you
The BBB on your complaint;
if it cannot be mediated, they will arrange
an arbitration hearing.
A decision
a de­
cision is made
then have the opportunity to accept or
reject the decision.
you reject the decision :
1 .
not have to com­
ply
with any part of the decision.
about
sumer Protection Laws booklet
which is presented to you by your
dealer when you take delivery of
your
new vehic le .
25

Product Service
Now you
can get these
Bulletins cover a wide variety of subjects:
the proper use and care of your costly
repairs, inexpensive repairs or ad jus t­
men ts
if done may avoid
cost ly future repairs.
of this information can also help a quali­
fied technician bette r service your ve­
Most number of
can order any or of these .. or look at the m at a Volkswage n dealer.
are published When
you order
an
perta ini ng to a par ­
ticular model
and model year may be pub­
l ished in a later year's index. To order an
use the Volkswagen Pro duct vice Publ ication
is free of charge.
How you can contact us
Telephone: 1
Fax: 1

What You
A list of Volkswagen bulletins for 1985
and later model
els.
Easy -to-understand highlights of
tins which describe repairs and
pairs. These highligh ts may also contain
owne r use and care information .
Ordering information on how to buy
specific bulletins .
Ordering and price informat ion for
Volkswagen Repai r Manuals on paper
Ordering and price information for
Volkswagen Electrical Wiring Diagrams.
Ordering and price information for crofilmed Product Service Information.
Order ing and price information for rent and past model year Owner's
Maintenance Manuals
Warranty Manuals
Radio Manuals
How to
Instead of buying all bulletins issued by
Volkswagen of America, Inc .. you can buy
bulletins for a particular model or model
year.
To do this you will first need the
for each
additional bulletin requested in that order.
Caution
These
nance can adversely affect the safety of your vehicle, possibly
leading to accident or injury. They may also impair the economy,

lire Manufacturers
List of
The Magnuson-Moss Warranty issued pursuant to the act require that a tire warranty
To assist you in obtaining of tire
manufacturers and addresses is provided
1 338-6 186
548-4714
Box
Bridgestone I Firestone 1
Goodyear Tire
Dept.
521-9796 Main
Akron,
28