112 OnStar - TelematicsYour new vehicle comes equipped with
advanced telematics hardware and one full
year of Onstar Directions and Connections.
Saab telematics is a sophisticated in-vehi-
cle system allowing convergence of wire-
less communications, GPS (Global Posi-
tioning System) satellites and advanced
vehicle electronics.
You must activate immediately to ensure
you receive your full year of service, as your
prepaid subscription begins at the time of
delivery.
Here’s how to activate your OnStar ser-
vice:
1 Push the blue OnStar button located in
your Saab. After a prerecorded mes-
sage explaining the benefits of OnStar,
you will be greeted by a live OnStar advi-
sor. The advisor will activate your
OnStar service.
2 Provide the information requested by
the advisor to activate your account and
set up your personal profile. This will
take approximately 10–15 minutes.
Using OnStarWelcome to OnStar. This section gives you
all the information you need to get started
using OnStar, including descriptions of all
OnStar services. It also introduces the
added services of Personal Calling, Virtual
advisor, and the Onstar Subscriber website.
For a complete explanation of these addi-
tional services, please see pages 116, 120
and 121.
NOTE: In order for OnStar to operate, the
car audio system must be switched on.OnStar is EasyIt’s easy to start using your OnStar system.
In fact, pressing the OnStar button is usually
all you need to do. Once you are connected,
an OnStar advisor will help you with the ser-
vices in your plan.
Inoperative if battery is discharged or
disconnected.
OnStar is powered by your vehicle´s battery
and will not operate if the battery is dis-
charged or disconnected.
Potentially inoperative if vehicle is in a
crash
If your vehicle is in a crash, some compo-
nents could be damaged or disconnected,
potentially rendering OnStar inoperative.Your onboard OnStar System consists of
three buttons:
OnStar Services Button
Press this button, and you are
connected to an OnStar advi-
sor. You will hear a chime, fol-
lowed by the words
”Connecting to OnStar.” Allow
20–30 seconds for initial con-
nection to the OnStar Call Cen-
ter. An advisor will then help
you with any of the services
included in your OnStar plan.
If cellular service is unavail-
able, OnStar will generate a
fast busy tone. The OnStar sys-
tem will retry calls a number of
times before returning to the
ready mode. To cancel the
automatic dialing, press the
White dot button.
ProCarManuals.com
255 Maintenance and owner assistance
Service record retentionService instruction coupons and record
stubs are provided in the Saab Warranties
and Service Record Booklet which accom-
panies this Owner’s Manual. The coupons
are arranged in the order that normal ser-
vice should be performed. The edge of each
coupon is shaded to correspond to the type
of service point:
Striped – "Check Up"
Blue – Oil change/inspection service
Black – Major service
Note that in Canada a combined service
and warranty book is used, but not service
coupons.
When scheduled services are performed,
your dealer will tear out the applicable
coupon and use it to check off the opera-
tions performed and enter it into the service
file at the dealership. The servicing dealer’s
stamp, along with the date and mileage at
which the service was done, should be
entered on the corresponding stub which
remains in your booklet. The booklet is your
permanent record of the services per-
formed. It also includes a log sheet for
unscheduled repairs.
It is advisable to retain receipts and, if pos-
sible, copies of shop work orders for all ser-
vice and repair work, wherever performed.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
locality.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
ProCarManuals.com
