2003 OLDSMOBILE SILHOUETTE phone

STEP THREE: Both General Motors and your dealer
are committed
to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program
to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program
is an out of court program
administered by the Council
of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to
you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-
955-51 00
This program is available in all 50 states and the
District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or discontinue its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its Customer
Assistance Center Any TTY Iser can commlmicate
with Oldsmobile by dialing: 1 -800-833-OLDS (6537).
(TTY users in Canada can dial 1-800-263-3830.)
7-3

Customer Assistance Off ices
Oldsmobile encourages customers to call the toll-free
number for assistance.
If a U.S. customer wishes
to write
to Oldsmobile, the letter should be addressed
to Oldsmobile’s Customer Assistance Center.
United States
Oldsmobile Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-51 71
1-800-442-6537
1-800-833-6537 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1 -800-442-OLDS (6537)
Fax Number: 31 3-381 -0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1-800-496-9994
Canada
General
Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LIH 8P7
1-800-263-3777 (English)
1 -800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs)
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico, D.F.
Long Distance:
01 1-52-53 29 0 800
01 -800-508-0000
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you may require for your
vehicle (hand controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
ine Givi iviobiiiiy Assisiance Center ai i -KG-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call
1 -800-GM-DRIVE (463-7483) for details.
--All TT-Y WS-CA 1 -8QO-S330--
Roadside Assistance Program
Security While You Travel
1 -800-442-OLDS (6537)
As the proud owner of a new Oldsmobile vehicle,
you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. This value-added service is
intended to provide you with peace
of mind as you drive
in the city or travel the open road.
Oldsmobile’s Roadside Assistance toll-free number is
staffed by courteous and capable Roadside Assistance Representatives who are available 24 hours a day,
365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel delivery
Lock-out service (identification required)
. TQ\,?! ?Q fhe nezmnt rkaka!e-Ship for \,?Clmlt)/ spyjcp
or in the event of a vehicle-disabling accident
Flat tire change
Jump starts
~~ ~~~~~ ~~~~ ~~~ ~ ~~~~ ~~~ ~
7-5

Minor repairs to disabled vehicles
Assistance when vehicle is mired in sand,
Trip routing
Trip interruption expense benefits mud
or snow
Dealership locator service
Oldsmobile Roadside Assistance specifically excludes
coverage for mounting, dismounting or changing of snow
tires, chains or other traction devices.
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.
In many instances, mechanical failures are covered
under Oldsmobile’s comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur. For prompt and
efficient assistance when calling,
please provide the following to the Roadside Assistance
Representative:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Oldsmobile reserves the right
to limit services or
reimbursement to an owner or driver when, in
Oldsmobile’s judgement, the claims become excessive
in frequency or type of occurrence.
While we hope you never have the occasion to use
our service, it is added security while traveling for
you and your family. Remember, we’re only a
phone call away. Oldsmobile Roadside Assistance:
1 -800-442-OLDS (6537), text telephone (TTY) users,
call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
7-6

Climate Control System (cont.)
Outlet Adjustment
.................................... 3-31
Rear
.................................................. 3-32, 3-34
Comfort Controls
............................................. 3-25
Compact Disc Messages
................. 3-25, 3-79, 3-91
Compact Overhead Console
............................. 2-54
Compact Spare Tire
........................................ 5-86
Compass Variance
.......................................... 3-61
Content Theft-Deferrent
.................................... 2-27
Content Theft-Deterrent System
........................ 2-69
Content Theft-Deterrent System, Arming and
Disarming
................................................... 2-70
Control of a Vehicle
.......................................... 4-6
Convenience Center
........................................ 2-60
Convenience Net
............................................ 2-59
Coolant Engine Temperature Gage
............................ 3-47
Engine Temperature Warning Message
........... 3-53
Heater, Engine
............................................ 2-35
Cooling System
.............................................. 5-29
Cruise Control
................................................ 3-1 0
Cupholder(s) .................................................. 2-54
Current and Past Model Order Forms
................ 7-1 1
Customer Assistance Information
Courtesy Transportation
.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users
............................... 7-3
Customer Assistance Offices
........................... 7-4 Customer
Assistance Information (cont.)
Customer Satisfaction Procedure
..................... 7-2
GM Mobility Program for Persons with
Disabilities
................................................ 7-5
Reporting Safety Defects to General Motors
...... 7-9
Reporting Safety Defects to the Canadian
Government
.............................................. 7-9
Reporting Safety Defects to the United States
Government
.............................................. 7-9
Roadside Assistance Program
......................... 7-5
Service Publications Ordering Information ........ 7-10
Daytime Running Lamps/Automatic
Headlamp System
....................................... 3-15
Defensive Driving
............................................. 4-2
Defogging and Defrosting
......................... 3-27, 3-30
Delayed Lighting
............................................. 3-18
Delayed
Illumination and Exit Lighting
................ 2-63
Dinghy Towing
................................................ 4-33
Directing the Airflow
................................ 3-33, 3-35
Disarming with the Remote Keyless
Disarming with Your Key
.................................. 2-28
Doing Your Own Service Work
........................... 5-3
Dolly Towing
.................................................. 4-33
Dome Lamp
................................................... 3-17
Entry Transmitter
..................................... 2-28
4

Fuel (cont.) Filling a Portable Fuel Container
..................... 5-9
Filling Your Tank
........................................... 5-7
Fuels in Foreign Countries
.............................. 5-7
Gage ......................................................... 3-51
Gasoline Octane
........................................... 5-5
Gasoline Specifications .................................. 5-5
System Inspection ....................................... 6-1 4
Fuses and Circuit Breakers
........................... 5-96
Windshield Wiper
......................................... 5-96
Low Warning Message
................................. 3-59
Fuses
G
Gage Engine Coolant Temperature
......................... 3-47
Fuel
.......................................................... 3-51
Speedometer
.............................................. 3-41
Garage Door Opener
....................................... 2-49
Gasoline Octane
........................................................ 5-5
Specifications ............................................... 5-5
Gate Operator and Canadian Programming ........ 2-52
Glass Surfaces
............................................... 5-89
Glove
Box ..................................................... 2-54
GM Mobility Program for Persons with
Disab!!!t!es 7-5 .. E ....................................................
Hatch Ajar Warning Message ............................ 3-58
Hazard Warning Flashers
................................... 3-6
Head Restraints
............................................... 1-6
Headlamp Wiring
............................................ 5-96
Headlamps
.................................................... 5-52
Bulb Replacement ....................................... 5-52
Front Turn Signal, Sidemarker and
Parking Lamps
......................................... 5-54
Halogen Bulbs
............................................ 5-52
Heated Seats
................................................... 1-4
Highway Hypnosis
........................................... 4-24
Hill and Mountain Roads
.................................. 4-24
Hitches
.............................................. ..... 4-39
HomeLink Transmitter, Programming
.............. 2-50
HomeLink@ Transmitter ................................ 2-49
Hood
Checking Things Under
................................ 5-10
Release ..................................................... 5-10
Horn
............................................................... 3-7
iiuw tile Sysierrl Yiurks ................................... 3-za ^^
How to Add Coolant to the Coolant
Recovery Tank
............................................ 5-31
How to Add Coolant to the Radiator
.................. 5-34
How to Add Fluid
............................................ 5-22
How
to Check ........................................ 5-20, 5-61
Headphones
................................................... 3-92
How
to Check Power Steering Fluid .................. 5-38
7