31 Getting started
Unlocking
Starter switch positionsStarter switch0For removing SmartKey
1Power supply to some electrical con-
sumers, such as seat adjustment
2Ignition (power supply for all electrical
consumers) and driving position
3Starting position
Warning!
G
When leaving the vehicle, always remove the
SmartKey from the starter switch, take the
KEYLESS-GO* card (if so equipped) with you
and lock the vehicle. Do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. Unsupervised use of
vehicle equipment may cause an accident
and/or serious personal injury.iThe SmartKey can only be removed
from the starter switch with the gear
selector lever in position P.
!If the SmartKey is left in starter switch
position 0 for an extended period of
time, it can no longer be turned in the
starter switch.
Remove the SmartKey from the
starter switch and reinsert.
If the SmartKey can still not be turned,
the battery may not be sufficiently
charged.
Check the battery and charge it
if necessary (
page 344).
Get a jump start (
page 347).
To prevent accelerated battery dis-
charge or a completely discharged bat-
tery, always remove the SmartKey from
the starter switch.
82 Safety and SecurityAnti-theft systems
Anti-theft systemsImmobilizer
The immobilizer prevents unauthorized
persons from starting your vehicle.
Activating
With the SmartKey: Removing the
SmartKey from the starter switch acti-
vates the immobilizer.
With KEYLESS-GO*: Turning off the en-
gine by means of the KEYLESS-GO
start/stop button on the gear selector
lever activates the immobilizer.Deactivating
With the SmartKey: Inserting the
SmartKey in the starter switch deacti-
vates the immobilizer.
With KEYLESS-GO*: Starting the en-
gine by means of the KEYLESS-GO
start/stop button on the gear selector
lever deactivates the immobilizer.
Anti-theft alarm system
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens
a door
the trunk
the hood
The alarm will stay on even if the activating
element (a door, for example) is immedi-
ately closed.
The alarm system will also be triggered
when
someone attempts to raise the vehicle
the vehicle is opened with the mechan-
ical key
iIn case the engine cannot be started
(yet the vehicle’s battery is charged),
the system is not operational. Contact
an authorized Mercedes-Benz Center
or call 1-800-FOR-MERCedes (in the
USA), or 1-800-387-0100 (in Canada).
88 Controls in detailLocking and unlockingRestoring to factory setting
Press and hold buttons
Œ
and
‹
simultaneously for about six seconds
until battery check lamp5 blinks twice.Checking the batteries
Press button
‹
or
Œ
.
Battery check lamp5 lights up briefly
to indicate that the SmartKey batteries
are in order.
Warning!
G
When leaving the vehicle, always remove the
SmartKey from the starter switch, take the
KEYLESS-GO* card (if so equipped) with you
and lock the vehicle. Do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. It is possible for chil-
dren to open a locked door from the inside,
which could result in an accident and/or se-
rious injury.
!If you can no longer lock or unlock the
vehicle with the SmartKey, then either
the batteries in the SmartKey are dis-
charged or the SmartKey is malfunc-
tioning.
Check the batteries in the
SmartKey and replace them if nec-
essary (
page 328).
or
Use the mechanical key to unlock
the doors (
page 326) and trunk
(
page 327) as required. Lock the
vehicle using the mechanical key
(page 327).
If the SmartKey is malfunctioning, con-
tact an authorized Mercedes-Benz Cen-
ter.
!If battery check lamp5 does not light
up briefly during check, the SmartKey
batteries are discharged.
Replace the batteries (
page 328).
You can obtain the required batteries
at any authorized Mercedes-Benz Cen-
ter.
237 Controls in detail
Useful features
Tele Aid The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance, and
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted using the volume control on
the multifunction steering wheel. To turn
volume up, press button
æ
. Press
button
ç
to turn volume down.
To activate, press the SOS button, the
Roadside Assistance button
•
or
the Information button
¡
, depend-
ing on the type of response required.Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, and
more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning
SmartKey in starter switch to
position2 or pressing KEYLESS-GO*
start/stop button (if so equipped)
twice to position2 (
page 33). The
message
TELE AID – NOT ACTIVATED
will be shown in the multifunction dis-
play for approximately 10 seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
side rear view mirror.
The Roadside Assistance button
•
and the Information button
¡
are
located below the center armrest cov-
er.
270 OperationEngine compartmentBattery
Your vehicle’s battery is located on the
right side of the trunk floor (
page 344).
The battery should always be sufficiently
charged in order to achieve its rated ser-
vice life. Refer to Service Booklet for bat-
tery maintenance intervals.
If you use your vehicle mostly for short dis-
tance trips, you will need to have the bat-
tery charge checked more frequently.
When replacing the battery, always use
batteries approved by Mercedes-Benz.
If you do not intend to operate your vehicle
for an extended period of time, consult an
authorized Mercedes-Benz Center about
steps you need to observe.Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
G
Observe all safety instructions
and precautions when handling
automotive batteries.
A
Risk of explosion
D
Keep flames or sparks away
from battery. Do not smoke.
B
Battery acid is caustic. Do not
allow it to come into contact
with skin, eyes or clothing.
In case it does, immediately
flush affected area with clear
water and seek medical help if
necessary.
E
Wear eye protection.
C
Keep children away.
F
Follow the instructions in this
Operator's Manual.
278 OperationWinter driving
Winter drivingBefore the onset of winter have your vehi-
cle winterized at an authorized
Mercedes-Benz Center. This service in-
cludes:
Check of anticorrosion and antifreeze
concentration.
Addition of cleaning concentrate to the
water of the windshield and headlamp
cleaning system. Add MB Concentrate
“S” to a premixed windshield washer
solvent / antifreeze which is formulated
for temperatures below freezing point
(page 376).
Battery test. Battery capacity drops
with decreasing ambient temperature.
A well charged battery helps to ensure
that the engine can be started even at
low ambient temperatures.
Tire change. We recommend M+S rat-
ed radial-ply tires on all four wheels for
the winter season.
Winter tires
Always use winter tires at temperatures
below 39°F (4°C) and whenever wintry
road conditions prevail. Use of winter tires
is the only way to achieve the maximum ef-
fectiveness of the ABS, ESP, and 4MATIC
in winter operation.
For safe handling, ensure that all mounted
winter tires are of the same make and have
the same tread design.Always observe the speed rating of the
winter tires installed on your vehicle. If the
maximum speed for which your tires are
rated is below the speed rating of your ve-
hicle, you must place a notice to this effect
where it will be seen by the driver. Such no-
tices are available from your tire dealer or
from any authorized Mercedes-Benz
Center.Warning!
G
Winter tires with a tread depth of less than
0.16 in. (4 mm) must be replaced. They are
no longer suitable for winter operation.
Warning!
G
If you use your spare tire when winter tires
are fitted on the other wheels, be aware that
the difference in tire characteristics may
very well impair turning stability and that
overall driving stability may be reduced.
Adapt your driving style accordingly.
Have the spare tire replaced with a winter
tire at the nearest authorized
Mercedes-Benz Center.
301 Practical hints
What to do if …?
Display
Possible cause
Suggested solution
#
BATTERY/ALTERNATOR
VISIT WORKSHOP!
The battery was charged with a battery
charger or jump started.
Have the battery checked at a ser-
vice station.
The battery is no longer charging.
Possible causes:
Alternator malfunctioning
Broken poly-V-belt
Do not forget that the brake system re-
quires electrical energy and may be operat-
ing with restricted capability. Considerably
greater brake pedal force is required and
the stopping distance is longer.
Stop immediately and check the
poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise
the engine will overheat due to an in-
operative water pump which may re-
sult in damage to the engine. Notify
an authorized Mercedes-Benz
Center.
If it is intact:
Drive immediately to the nearest au-
thorized Mercedes-Benz Center. Ad-
just driving to be consistent with
reduced braking responsiveness.
303 Practical hints
What to do if …?
Display
Possible cause
Suggested solution
F
CHIP CARD
CHECK BATTERY
KEYLESS-GO*card batteries are dis-
charged.
Change the batteries (
page 328).
CHIP CARD
NOT RECOGNIZED!
KEYLESS-GO*card is not recognized while
the engine is running because
the card is not in the vehicle
there is strong radio-frequency interfer-
ence
Stop the vehicle as soon as it is safe
to do so.
Search for the card.
Otherwise the vehicle cannot be central-
ly locked nor can the engine be started
again after it has been stopped.
KEYLESS-GO*card is momentarily not rec-
ognized.
Change the position of the card in
the vehicle.
Operate the vehicle with the
SmartKey in the ignition if necessary.
CHIP CARD
DETECTED IN VEHICLE
KEYLESS-GO*card left in the vehicle was
recognized while locking the vehicle from
the outside.
Take the card out of the vehicle.
CHIP CARD
VISIT WORKSHOP!
The KEYLESS-GO* system is malfunction-
ing.
Visit an authorized Mercedes-Benz
Center as soon as possible.