2003 MERCEDES-BENZ E320 emergency trunk pull

92 Controls in detailLocking and unlockingUnlocking the trunk lid
The handle is located in the rear license
plate recess.
Pull on the handle and lift up the trunk
lid.
The vehicle unlocks the trunk lid only.
If the vehicle was previously separately
locked or locked with the SmartKey, the
trunk lid will remain locked.The trunk can also be opened from the in-
side in an emergency, see "Trunk lid emer-
gency release" (
page 97).Locking the vehicle
1Lock button at trunk

Press the lock button at door
(page 53) or trunk.
Closing the side windows and slid-
ing/pop-up roof*

Press and hold lock button at door
(page 53) or trunk until the side win-
dows and the sliding/pop-up roof are
closed.
!The trunk lid swings open upwards au-
tomatically. Always make sure that
there is sufficient overhead clearance.
iIf the vehicle was previously centrally
locked with the SmartKey, the trunk lid
will lock automatically after closing it.
The turn signals will flash three times to
confirm locking.
If you have left the SmartKey with KEY-
LESS-GO in the trunk, the trunk lid will
not close.

94 Controls in detailLocking and unlocking
Opening the trunk from the inside
You can open the trunk from the inside if
the vehicle is stationary.
A minimum height clearance of 5.75 ft.
(1.75 m) is required to open the trunk lid.
The switch is located on the driver’s door.
1Remote trunk lid release switch with in-
dicator lamp
Pull remote trunk lid release switch1.
The trunk opens. The indicator lamp in
the switch lights up and remains lit as
long as the trunk is open.The trunk can also be opened using the
SmartKey (
page 88) or from its inside in
an emergency, see "Trunk lid emergency
release" (
page 97).
iIf the vehicle has previously been
locked from the outside, opening a
door from the inside will trigger the an-
ti-theft alarm system. To cancel the
alarm, do one of the following:

Press button Œor ‹on the
SmartKey.


Insert the SmartKey in the starter
switch.
!The trunk lid swings open upwards au-
tomatically. Always make sure that
there is sufficient overhead clearance.iIf the vehicle was previously centrally
locked, the trunk lid will lock automati-
cally when closed (
page 96). The
turn signals will flash three times to
confirm locking.
If the vehicle was previously separately
locked (
page 98), the trunk lid will re-
main locked.

98 Controls in detailLocking and unlockingIllumination of the emergency release but-
ton:

The button will blink for 30 minutes af-
ter opening the trunk.


The button will blink for 60 minutes af-
ter closing the trunk.
Separately locking the trunk
The lock is located next to the recessed
handle.
1Unlocked
2Locked

Close the trunk lid (
page 96).

Pull the mechanical key out of the
SmartKey (
page 329).

Insert the mechanical key in the trunk
lid lock.

Turn the key completely to the right to
position2.
The trunk remains locked even when the
vehicle is centrally unlocked.
!The emergency release button does
not open the trunk lid if the vehicle bat-
tery is discharged or disconnected.iIf the emergency release button is
pressed and the vehicle was centrally
locked, the exterior lamps will flash and
the alarm will sound.
To cancel the alarm, insert the key in
the starter switch or press buttonŒ
or ‹ on the key.
iTo deny any unauthorized person ac-
cess to the trunk, lock it separately
with the mechanical key. Leave only
the SmartKey without its mechanical
key inside the vehicle.
iYou can only cancel the separate trunk
locking mode by means of the mechan-
ical key.

241 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the CO-
MAND* display to indicate that a
Tele Aid call is in progress.

242 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.Info Services* (except Canada)
Info Services categories include news,
sports, stocks, weather and calendar re-
minders. Choices can be selected via
www.mbusa.com or by calling
1-800-For-MERCedes (1-800-367-6372).
To request Info Services:

Press the SVC button on the
COMAND* system.

Select
SEND NEW REQUEST FOR INFO
SERVICE.
NEW INFO SERVICE REQUEST TRANSMIT-
TED
will appear in the COMAND* dis-
play and call status messages will
appear in the multifunction display.
Once information is available, the mes-
sage NEW INFO RECEIVED! READ LATER
WHEN STOPPED?
will appear.

Select
YES
.

With the vehicle stopped in a safe loca-
tion, press SVC.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

328 Practical hintsUnlocking/locking in an emergencyUnlocking the trunk
The trunk can no longer be locked with the
key.
Lock and unlock the trunk with the me-
chanical key as follows:Trunk lid lock1Unlocking
2Locking
Insert the mechanical key in the trunk
lid lock.

Turn the key to the left in position1
and hold it in this position.

Pull on the trunk lid handle and lift the
trunk lid.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger doors and the
trunk.

Press the central locking switch in the
cockpit (
page 100).

Check to see whether the locking
knobs on the passenger doors are still
visible. If necessary, push them down
manually.

Lock the driver’s door with the me-
chanical key (
page 327).

Check if the trunk is locked. If neces-
sary lock the trunk with the mechanical
key (
page 98).
Changing batteries
If the batteries in the SmartKey are dis-
charged, the vehicle can no longer be
locked or unlocked. It is recommended to
have the batteries replaced at an autho-
rized Mercedes-Benz Center.
Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.Warning!
G
Keep the batteries out of reach of children.
If a battery is swallowed, seek medical help
immediately.